Dany

Lodge Jacket Matte Finish, 750 EUR, bought 2024 in Berlin. Worn about a dozen times. The fabric tore on its own, no snag, no accident, it simply gave way.
I filed a warranty claim. First response: the jacket has to be professionally cleaned before anyone will look at it, and if it arrives “not clean enough” they clean it and bill the fee to the case. 84 EUR I never agreed to.
After the inspection I received a two-sentence verdict: the damage was “due to accidental factors”, outside warranty scope, and the damage “did not meet our quality standards for repair”, so no repair is possible even if I pay for it. No inspection report, no photos, no explanation of what was found or why it counts as accidental. The jacket is being posted back.
So a premium brand sells a 750 EUR jacket, the fabric fails after light use, and the answer is: not our problem, can’t be fixed, won’t say why.
The lifetime warranty is on the tag and all over the website. In practice it is a cleaning fee and a form rejection. Patagonia repairs things for free under theirs. Spend your money there.
Case 01155885, in case anyone at Canada Goose wants to prove me wrong.

I got the wrong colour item, I let them know and I sent it back..
it was a Canada goose coat.

They have put it back online and sold it already(it was a single item in that size)

And yet I have gotten no refund.

They managed to get an item back upload it and sell it and no refund the customer it’s actually beyond absurd it’s illegal.

Custer service is one guy named Ahmed since it’s the one person who talks to me every time and he is answering like AI chatboot.

Never again.

Purchased a pair of Ralph Lauren pants, they came used and tagless.. I contacted customer service right away they said to send it back.. they got the item the. Claimed to be investigating for weeks with no update, no refund.

They kept both my item and the money.

Overall rude customer service.

Do not buy from them.

If I could give -1000000000
I would,
I revived a parcel with one item missing I contacted them right away.

They claim ups had to come look at the parcel?! How would that help. I said ok. It’s been 9 days I’ve asked for multiple updates and haven’t heard back.
I attempted to contact them in anyway I can.

I want to return other items and they refuse to let me in the original email.
But like I said since then crickets.

The customer service is so lacking it’s actually scary.


They haven’t answer the phone, email or chat.

No customer service whatsoever,

Confirmed they have items in return the. Confirmed I should get 592 euro refund but then Did not refund my money while they got the items.. nobody to talk to.

The are basically stealing from customers..

I sent back my order no refund, they can’t locate the return and I must fill a legal form and wait another 16 days..

Never order with them again.

Customer service is rude and bad.

Absolutely horrible customer service.

The quality is gone from this company.

My butterfly 2 a stroller that isn’t even 9 months is with minor use.

The back has issue and the hand bar is pilling?!
I barely used to five times.

They take no responsibility for any of the issues with the stroller.

Double the price from other companies but absolutely no service I will never buy again.

Edit
Claiming service is on it… service offering replacement parts when the issue is with parts that can’t be replaced…

Horrible customer service,
Kettle lasted less than a year.

No respect to warranty.

Horrible customer service.

I’ve been a loyal customer for years but I’ll never purchase anything more from them.

Horrible customer service,

Kettle lasted less then a year.

Didnt have a recipe since it was a gift..
smeg will not respect warranty.

I will never ever purchase another smeg product and you shouldn’t either.

Purchased Birkenstock clogs in blue. Got them in brown one size too big.
Sent it back per instructions on the website.

No money return and no product.
so basically theft. Don’t buy from them. Email communications horribleZ.

This sofa was purchased in end of November and I received it in December, meaning I’ve had it for a total of five months(I do not even use it daily but mostly on the weekends just me and my partner) yet the very expensive fabric is crumpling and the cushions are falling in and sliding out making it uncomfortable) I’ve had better quality sofas for 500€ that lasted me years… they are not respecting the 10 year warranty claiming this is normal wear and tear and I ask how.. I’ve used this sofa approx 12 times.. what would it be if I used it daily.. (every reply takes weeks from customer service) and they do not take and responsibility. Do not buy from them.

This sofa was purchased in end of November and I received it in December, meaning I’ve had it for a total of five months(I do not even use it daily but mostly on the weekends just me and my partner) yet the very expensive fabric is crumpling and the cushions are falling in and sliding out making it uncomfortable) I’ve had better quality sofas for 500€ that lasted me years… they are not respecting the 10 year warranty claiming this is normal wear and tear and I ask how.. I’ve used this sofa approx 12 times.. what would it be if I used it daily.. (every reply takes weeks from customer service) And they don’t want to help. So claims of 10 year warranty is a lie.

I have purchased a 3k sofa just three months ago, the pillows are sinking in, the fabric in piling and coming out and the pillows keep sliding off making it almost impossible to sit on. Customer service has been non existent in store then now online no answer for a long time.. feel like 4000 euro was stolen from me(even more since while I was at it I purchased a carpet and dining room table as well) I do not recommend.

I orderd Glases they were sent , dhl were lazy and did not deliver from an unknown reason. Then I was prumised it will be sent with express and would be here the next day(after I waited three days for it to be shipped back . But it wasn't sent with express but with normal mail witch mean it will be delivered 10 days late . Very disturbing.