edel-optics.de Reviews 

The sunglasses delivery time indicated between 1-3 weeks and I purchased it. Actual delivery time was around 12 days with affordable price. I had an excellent experience!

Very good experience - Good Price, quick delivery
Product quality good

Amazing sunglasses at a fantastic price.

Delivered within 4 days from Germany as promised!

Thank You

This company is a scammer.

I bought sunglasses last week. They sent via UPS. I asked them to hold at access point and access point doesn't have the item.
Next day I called for claim, they asked me to wait 24H, and they "delivered" on Friday evening to the access point. I went to pick up on Monday morning, UPS access point still doesn't have the item. On their system it shows still on the access point but customer service told me driver picked up on Friday because I didn't collect. I wonder how can I collect something on Friday evening and same they delivery guy picked up????? On their system it's still shows parcel at the UPS access point.

I have a feeling either Edel Optics created a fake parcel/ tracking number or UPS stole the parcel. I requested send back to the Edel Optics because it's enough drama, I been calling and going to pick up point since Thursday. I spent 3 hours.

And like other customers had the same delivery issue, I wonder when they will receive the sunglasses back and return my money. I will start legal claim immediately. Never again.

Second time I have used this company the first time no problems at all. The second time delivery was slow because they were selling items that they didn’t have in stock and I had many problems trying to log into my account. When I contacted them they said that they were not experiencing any technical issues but a couple of hours later all of a sudden they were experiencing technical issues. And when you contact them you will get a generic response from a bot. And because I left them a two star review they tried to bribe me into removing or changing it with a discount off my next order.

This has been one of the worst online shopping experiences I have ever had.

I ordered a pair of Persol sunglasses from Edel-Optics, expecting a normal purchase. Instead, I ended up spending weeks chasing them just to receive the correct product in new, undamaged condition.

First, they sent me the wrong item. This was not a small mix-up or a misunderstanding: the parcel contained another customer’s order details, so it was obvious that Edel-Optics had made a fulfilment mistake. I provided photos and clear evidence, but instead of correcting their own error immediately, they made me wait until the wrong item was returned and processed.

After that, they finally sent a replacement. The replacement sunglasses arrived scratched/scuffed. They were inside the original hard protective case, so it is very hard to believe this happened during delivery. After already sending me the wrong product once, you would expect them to at least check the replacement properly before shipping it. Apparently, even that was too much to ask.

Then the same cycle started again: report the issue, send photos, return the item, wait again. Their process seems designed to make the customer absorb every delay caused by Edel-Optics’ own mistakes.

The communication has also been poor and inconsistent. At one point, they told me the sunglasses were in stock and that things should move quickly once the return was received. Then a new replacement order appeared with a planned dispatch date weeks later. So after all of their mistakes, the entire process may stretch to around one and a half months from the original order.

For a premium-priced product, this is unacceptable. I did everything correctly: reported problems immediately, provided evidence, returned the wrong and damaged items promptly, and followed their instructions. Yet I still had to repeatedly chase them for vague, non-committal replies.

Poor fulfilment, poor quality control, slow handling, inconsistent communication, and a replacement process that punishes the customer for the company’s own errors. I would not recommend ordering from Edel-Optics if you expect reliable service or proper after-sales support.

I am updating my review as I finally did receive a refund and was able to re order the glasses and they were sent very quickly. I am not sure what happened with my first order but it did seem to truly be an issue with the mailing service. I am just happy to have finally received the sunglasses I wanted and that they weren't a scam and refunded me from my initial order I didn't receive.

I ordered my new sunglasses on Sunday and received them already on following Tuesday😎😎 Super happy with the speed, price and my new fashion piece 😍😍🤩🤩

Despite bunch of bad reviews I decided to call Edel Optics directly and after small talk I was ready to go! I’ve made an order and all I can say, from phone conversation to order and delivery time, great experience! Glasses came (Ray Ban Justin) great packed and secured with all foils, leather case, cloth and papers! Pure pleasure and definitely recommendations!

Definitely the worst online shopping experience I ever had. I will say that, indeed, the customer support is very prompt. But not helpful at all. Ordered a pair of sunglasses on the 8th of December, to gift on the 15th. Delivery time was estimated for the 11th of December, so I thought "ok, it can actually be 1-2 days late, no problem". Started tracking the parcel on the 10th and then I see that "wrong adress" and the parcel will return to the sender. From the 12th of December, following the tracking ID, it says that the parcel was returned to the sender. However, they keep on saying that it has not been processed yet and that they understand my concern and apologize. Frankly speaking, nobody ever understood me so much in my life :) And now, asking a refund , they say it takes time to investigate with DHL and it may take 10-14 working days to get it figured out. WORST EXPERIENCE EVER!!!

UPDATE: The seller, once again, showcases very prompt action in answering following the same line as in the 25 emails exhanged, absolving themselves of any responsibility. Meanwhile, I am sitting with a paid order, exceeding the delivery time with already 5 days, with no end in sight and having to buy the product somewhere else. It's an online order, impossible to believe that for the better part of 5 days it cannot be traced and act upon. Bonus points for the seller in reiterating the same statement over and over again

UPDATE NO.2- 5 days later- The same answer as the previous 10times, Edel is investigating with DHL. Needless to say, 14 days after placing the order and nobody knows where the package is. Meanwhile, I am without the product, with no refund, and with no resolution in sight from anybody. Merry Christmas!

UPDATE NO.3- The parcel delivery company updates the status, and says the parcel has been returned to the sender. However, EDEL says they are still investigating. For the 4th week now. We're going to have a movie coming out in January with this mystery, once solved

UPDATE NO.4 I received the money back from the company, on the 3rd of January, almost one month later. To end this topic, I also received a call from them, a couple of days later, apparently to check if all was OK. 1 minute into the conversation, just to find out that they were offering 20-25% discount if I would just take my review down. Although I explained that I would never even try to buy from them, their representative kept pushing, saying it was not their fault.

I ordered a pair of glasses from them, but they sent me a completely different model. They didn't refund my money or send me the glasses I ordered until I sent them the wrong model back at my own expense. They also refused to refund my 40 euros in postage. I will never order from them again.

Ordered the Prada PR A12S 1907B (Transparent Blue) to Finland and the experience was seamless. The shipment actually arrived sooner than expected, which was a great surprise.
The packaging was very secure and the frames are 100% legit with the luxottica certificate. The color is amazing, the transparent blue changes shade based on the light reflection, exactly as described. Very satisfied with the service. Would recommend!

Very bad experience with Edel-Optics. My parcel has been delayed for more than a week and still hasn’t arrived. The company showed zero interest in helping — very, very bad customer service. They don’t follow up, they don’t respond, and they leave the customer completely alone with the problem.
I will never order from them again.

I purchased Gucci GG1715O (53 mm) glasses on September 11, 2025. The delivery time was supposed to be 1-2 weeks, as they had to order it from manufacturer. Ok. But after two weeks, after multiple contacts they told delivery date is postponed until 15th of October. Never received anything, nor response as to where my purchase is. 100% NOT recommending to buy from this SCAM COMPANY!! Will ask for refund and make Chargeback at the bank.

I received my Versace frames in only 3 days. They are original, guaranteed, and I bought them at almost 50% of the price at the optician. The first frames I wanted to get could be shipped in 4-6 weeks, and I didn't want to wait for them, so I chose one that would be shipped in 20 hours, and I liked it more than my first choice. Thanks a lot!

My 85 euro worth glasses got stolen after UPS left it at the entrance of the building which is publicly accessible and without my permission. UPS told me to contact with the Edel Optics.

Update 20.09.2025:
Thanks Edel Optics team for the support and effort to solve the issue. They contacted me about the problem to give me an update and I got my refund for the glasses.

English:
I paid for express delivery, but the shipment was postponed, breaking the agreement of the service. Instead of considering my rights receive a refund for the express delivery, customer service dismissed my request and told me to deal with the courier myself. Even though the amount was very small, they still tried to avoid taking responsibility and refunding it. Only after I insisted on my consumer rights and escalated through the payment platform did they finally admit the issue and refund me. It should not take this much effort for such a simple matter.

Deutsch:
Ich habe für Expresslieferung bezahlt, aber die Zustellung wurde verschoben und damit die Vereinbarung des Services gebrochen. Anstatt meine Rechte zur Erstattung der Expresslieferung zu berücksichtigen, wies der Kundenservice meine Anfrage ab und verwies mich direkt an den Zusteller. Obwohl es sich nur um einen sehr kleinen Betrag handelte, versuchte man trotzdem, die Verantwortung und die Rückerstattung zu vermeiden. Erst nachdem ich auf meine Verbraucherrechte bestand und den Fall über die Zahlungsplattform eskalierte, wurde das Problem eingestanden und die Rückerstattung durchgeführt. Für eine so einfache Angelegenheit sollte es nicht so viel Aufwand brauchen.

When buying the glasses it said they'd arrive on the 25th of August. Only after paying they tell me they'll arrive on the 8th of September.
I contact the brand and no apology whatsoever, they state this is the delivering date.
I check the webpage and it again sais a wrong delivery.
I've bought them elsewhere for 4€ more and they'll just arrive on the 1st of September, but what i know is I won't be giving my money to this people.
Customer service is rude.
They returned the money to Paypal, but that's the least after pushing a sale with false information.

I had a great experience! I received the sunglasses in 6 days by UPS Standard. The sunglasses are very beatiful and everything was included. I definitely recommend!

I ordered Gucci sunglasses for 320€, fast delivery, great communication by email. Everything beautifully packaged, Gucci certificate, Gucci dust bag and Gucci black with gray inside sunglasses case. I am very happy!