Blickers Reviews 

13,170
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 943 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently appreciate the competitive pricing and the high quality of the products received. Reviewers often find the items to be genuine and well-packaged, with a straightforward ordering process. However, some customers also noted significant delays in delivery, with items taking longer than expected to arrive. A few other people also felt that some products arrived with defects, such as being bent or faulty, or not matching the description. Additionally, some experienced issues with order tracking and customer service, including lost parcels or difficulties with refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers reporting receiving faulty or damaged... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising quick and simple... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process easy... See more

Price

Customers had positive experiences with price, often finding products significantly cheaper than on the high... See more

Quality

People report positive experiences with quality, often finding products to be genuine, high-standard, and in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a pair of glasses with prescription lenses for reading at a very reasonable price. I received a confirmation including an expected delivery date; the glasses were delivered at the earliest e... See more

Rated 4 out of 5 stars

I’m happy with my purchase. The price for my Ray-Ban sunglasses was very competitive — I did a lot of research before buying, and honestly, I couldn’t find a better price elsewhere. The only down... See more

Rated 4 out of 5 stars

Basket disappeared if left overnight. No email contact details. No size options for the glasses, so hope they are correct


Company details

  1. Sunglasses Store
  2. Glasses Store
  3. Optician

Written by the company

At Blickers, eyewear is our heritage. With over 160 years of family optical expertise, we bring you Europe’s largest selection of authentic designer glasses and sunglasses. Every frame is 100% original, with secure payment and a certificate of authenticity for total peace of mind. Thanks to our own optical lab and thousands of styles in stock, you’ll enjoy fast delivery, precise lenses, and quality you can truly trust. ✨ Blickers: everything you wish for your eyes. Wish granted.


Contact info

3.6

Average

TrustScore 3.5 out of 5

13K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.6

All reviews

(13,170)

2,295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Definitively advise blickers.com, was super easy to choose what I wanted, complete the purchase and had no issues with the delivery.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

REFUND PROCESS

Literally... the worst experience I've had with any company in 2026!

Not only did my frames arrive in a beaten-up and torn box, but having to pay to return my frames was an insult... I've also been waiting for over 3 weeks for my refund!!!

The customer service is craptacular too 💩

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Defective Glasses, Claim Rejected Without Evidence

I ordered a pair of Ray-Ban rimless glasses from Blickers. The first pair arrived with a scratched lens and chipped frame parts. After I filed a warranty claim, they agreed that the product was defective and replaced it with a new pair. The process took quite a long time, but I eventually received the replacement.

The replacement pair already showed visible rainbow-like stress marks around the screws from the very beginning, which suggests excessive tension in the frame. The glasses stayed in their case for about a month and still looked brand new. When I finally wanted to wear them, I noticed a crack starting from one of the screws.

I sent detailed photos, but Blickers still claimed that the damage was my fault, even though the glasses show absolutely no signs of use. They have never been dropped or mishandled, so I cannot understand how an obvious crack starting from the screw could be considered customer damage.

What is even more disappointing is that they have not provided any evidence to support their conclusion. Instead, they keep repeating that their Quality Control team carefully reviewed the photos and therefore cannot approve my claim. Simply repeating the same statement is not an explanation or proof that the damage was caused by me.

I cannot recommend buying glasses from this store. I am seriously considering reporting this case to the appropriate consumer protection authorities.

A store operating in 2026 with customer support handled only by email is disappointing. You have to wait about a week for every reply, which makes resolving any issue unnecessarily slow.

I strongly recommend buying from a local retailer instead. If something goes wrong, you are much less likely to lose both your time and your money.

20 June 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We are sorry to read about your experience.

Every warranty claim is carefully reviewed by our Quality Control team based on the information and evidence provided. If a claim is declined, it is because no manufacturing defect has been identified during the assessment.

We understand that this may be disappointing, but we are committed to applying the same objective evaluation process to every warranty claim. We appreciate your feedback and remain committed to providing fair and consistent support to all our customers.

Best regards,

Rated 2 out of 5 stars

I am happy with the product but…

I am happy with the product but disappointed with the fact that the customs duties are not included in the price paid. I was surprised to receive 45€ extra ta pay… I would have not ordered on the website knowing it.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Further Delay on a delayed order without permission

I have ordered two sunglasses at the same time. One was in stock and the other one seem to have a delivery time of maximum one month. They have not sent any of the glasses and after one month they informed that delivery will be further delayed. When I request them to sent the one in stock they separated my order and further delayed extra 2 months for the one that already delayed. This company is something that you should definitely stay away.

21 July 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We are sorry to hear that your experience did not meet your expectations.

While the vast majority of our orders are delivered within the estimated timeframe, occasional delays can unfortunately occur due to exceptionally high demand or unforeseen circumstances beyond our control. When this happens, we always do our best to keep our customers informed and provide the most suitable solution available.

We sincerely apologize for the inconvenience caused and appreciate your feedback, as it helps us continue improving both our service and our communication.

Best regards,

Rated 5 out of 5 stars

Very satisfied

The experience and product were both excellent. I had issues with the delivery but received quick assistance and the issue was resolved. Highly recommended

13 July 2026
Unprompted review
Rated 1 out of 5 stars

I purchased some glasses from this…

I purchased some glasses from this company. They was cheaper then alteenatives and had ok reviews. They where prescription so had to be made to order. When they arrived i noticed what apperared to be a small scratch on the lense around the screw attachment Stupidly i didnt take a picture. as id waited a month for them to come. And they where photochromic lenses and i needed them for driving. I wore them a handful of times. One evening i took them off my face using one hand. And they snapped in half on the lense right on the area i noticed the (scratch) of which i now know was a hairline crack from an over tigheted screw in production. The lenses are not a factory lense. Thus they wpuld have had to remove the factory lenses and install the new ones. I vo tacted the company and they informed me its not under warranty. Even though they sold me q faulty product. Im disgusted with this service. The glasses cost me over £300.
They dont even offer the oppertunity to just purchase the lense replcament. They offered me a 5% discount code as "an act of good faith" absolutely appauling. I would avoid like the plague. Id rather pay douboe the price with ray ban them buy from these people again.

20 July 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We are sorry to read your review.

Every warranty claim is individually reviewed by our Quality team based on the information and evidence provided. Unfortunately, it is not possible to determine the cause of a lens breaking after it has been used.

As with any warranty request, our decision is based on the outcome of that evaluation and whether the issue is consistent with a manufacturing defect covered by our warranty policy.

We regret that the outcome was not the one you had hoped for. Please be assured that every case is assessed carefully and fairly, and our Customer Care team remains available should any additional information or evidence become available for further review.

Best regards,

Rated 1 out of 5 stars

My order (Sunglasses) arrived with…

My order (Sunglasses) arrived with scratches on the sides (the stems)

11 July 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We are sorry to read your experience.

To allow us to investigate the issue properly, we kindly ask you to contact our Customer Care team and send us clear photos of the scratches, including close-up images of the affected areas and, if possible, a full photo of the sunglasses.

Once we receive the images, our Quality team will review your case and provide the most appropriate solution as quickly as possible.

Best regards,

Rated 1 out of 5 stars

Worst customer service

Worst customer service. They sent out a faulty product and they recognized that there is a fault in the email. Said they aren’t going to provide a free return and that they said go to our local opticians to fix the fault. Absolutely shocking service. If I want to bring them back I have to pay €14 for a faulty product received.

On their reply back - to this is absurd. The lens is not fitted into the frame properly. How can they say this isn’t a defect. I didn’t purchase a product that would have an unfitted frame. They are telling me to go to a local optician which they will charge me to get it fitted. Absolutely ridiculous how they can get away with this without simply giving me a free return back. I have to either pay €14 to return the product or pay an optician to fix an issue with the glasses. Are you not hearing yourselves?

18 July 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We are sorry to hear that you are dissatisfied with your experience.

Based on the description provided in your review, the issue you mention appears to be related to an adjustment rather than a manufacturing defect. Minor adjustments are sometimes necessary to ensure the best fit and can usually be carried out quickly by a local optician.

If a product is found to have a genuine manufacturing defect, it is of course reviewed by our Quality team and handled in accordance with our warranty policy.

We regret that our proposed solution did not meet your expectations, and our Customer Care team remains available should you wish to discuss your case further.

Best regards,

Rated 1 out of 5 stars

The worst customer service of all time

The worst customer service of all time! Received broken glasses, had to email at least 5 times before getting a reply and still no indication how to resolve the issue. Will literally never order from them again, stay well clear!! Not worth it at all ✋

17 July 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We are very sorry to hear about your experience.

Cases involving damaged products must be reviewed by our Quality team so that the issue can be properly investigated and resolved. While we understand that waiting for an update can be frustrating, these checks are necessary to ensure the appropriate solution is provided.

We would also like to reassure you that we reply to every email we receive. Please note that if multiple emails are sent in quick succession, our system updates the conversation to the most recent message, which may affect its position in our response queue. We also recommend checking your spam or junk folder, as our replies can occasionally be filtered there.

Best regards,

Rated 5 out of 5 stars

I’ll be back

Bit sceptical at first doing my first glasses online order, but what great service.

Easy process and kept up to date with order. Prompt delivery and well packaged. Have now purchased two pairs and will definitely use again.

Prices are so much cheaper than the high street for the frames I wanted with my prescription lenses

…I’ll be back 😊😂

6 July 2026
Unprompted review

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