Blickers Reviews 

13,174
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 943 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently appreciate the competitive pricing and the high quality of the products received. Reviewers often find the items to be genuine and well-packaged, with a straightforward ordering process. However, some customers also noted significant delays in delivery, with items taking longer than expected to arrive. A few other people also felt that some products arrived with defects, such as being bent or faulty, or not matching the description. Additionally, some experienced issues with order tracking and customer service, including lost parcels or difficulties with refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers reporting receiving faulty or damaged... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising quick and simple... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process easy... See more

Price

Customers had positive experiences with price, often finding products significantly cheaper than on the high... See more

Quality

People report positive experiences with quality, often finding products to be genuine, high-standard, and in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a pair of glasses with prescription lenses for reading at a very reasonable price. I received a confirmation including an expected delivery date; the glasses were delivered at the earliest e... See more

Rated 4 out of 5 stars

I’m happy with my purchase. The price for my Ray-Ban sunglasses was very competitive — I did a lot of research before buying, and honestly, I couldn’t find a better price elsewhere. The only down... See more

Rated 4 out of 5 stars

Basket disappeared if left overnight. No email contact details. No size options for the glasses, so hope they are correct


Company details

  1. Sunglasses Store
  2. Glasses Store
  3. Optician

Written by the company

At Blickers, eyewear is our heritage. With over 160 years of family optical expertise, we bring you Europe’s largest selection of authentic designer glasses and sunglasses. Every frame is 100% original, with secure payment and a certificate of authenticity for total peace of mind. Thanks to our own optical lab and thousands of styles in stock, you’ll enjoy fast delivery, precise lenses, and quality you can truly trust. ✨ Blickers: everything you wish for your eyes. Wish granted.


Contact info

3.6

Average

TrustScore 3.5 out of 5

13K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(13,174)

2,295 reviews in the last 12 months

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Rated 1 out of 5 stars

Higher prices for Switzerland

Ordered some glasses there to Switzerland. Additionally to the price I paid on the website I got an extra bill from UPS of almost 25% of the total cost of the glasses to pay additionally to UPS. Afterwards I compared to price for glasses send to Austria the same glasses would be cheaper to send Austria including 20% VAT than to Switzerland without any VAT paid by Blickers.

After reading the response from Blickers to clearify:
That its send to Switzerland without VAT paid by Blickers I consider half hidden if its only in the Terms and Conditions. To make it clear it should be in the order summary.

Second that Blickers paid no VAT in Spain is obvious and that is my main feedback. I compared prices and the exact same glasses would cost 206€ send to Austria including 20% Austrian VAT which Blickers pays in that case. If send to Switzerland the same glasses cost 221 CHF at the time of comparision which is an equivalent of 239€ and Blickers has to be VAT nowhere neither in Spain, Austria or Switzerland (as I have to pay it myself, while when ordering to Austria Blickers would pay it. So to me that gives me the impression of overpricing Swiss customers compared to other European Union nations point. Or why its justified to charge so much more sending it to Switzerland?

15 June 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We’re sorry to read your review.

Please note that for orders shipped to Switzerland, prices shown on our website do not include custom duties, as these are applied by the local customs authorities upon arrival in the country.

These additional charges are determined and collected by Swiss customs and the carrier on their behalf, and are entirely outside of our control. We do not charge or receive these fees.

You are not being charged Spanish VAT on these orders, which is why the comparison with EU countries (such as Austria) may differ, as VAT is handled differently within the European Union.

This information is also clearly stated in our Terms and Conditions.

Best regards,

Rated 5 out of 5 stars

I ordered my Son a pair of Prada…

I ordered my Son a pair of Prada Sunglasses for his Birthday, they arrived and were perfect, so I ordered my other Son a Pair of different Prada Sunglasses they were perfect, delivery was within a week for both, I will definitely be ordering again from Blickers, maybe for me, or for my Daughter. So I am giving them 5* because from start to finish was Perfect.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, order my frames as I had broken my previous ones. So I just popped the plastic out and replaced with my current prescription lens. New frame and colour which is amazing.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst return experience

Worst return experience. I paid an extra £20 for the return fee, and it’s been almost 2 months with no refund. Customer service keeps saying they’re “reviewing with their logistics partners” and can’t locate my return at the main warehouse system. I’ve had to chase every update myself. Completely unacceptable. I wouldn’t recommend buying from Blickers if you might need to make a return.

21 May 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We’re sorry to read your review.

Please note that all returns must arrive at our warehouse in Spain and be registered in our system before a refund can be processed. In some cases, international returns may take longer than expected to be received, which can delay the process.

We understand how frustrating this situation can be, especially when waiting for updates, and we sincerely apologise for any inconvenience caused.

We will ensure that your refund is processed as soon as your return arrives at our warehouse.

Best regards,

Rated 3 out of 5 stars

Crooked frames

The product arrived in good time however the sunglasses are crooked and out of alignment . I have worked in an opticians in the past and I know it’s not about my face or ears that are causing it , the product itself is not perfectly straight.

30 June 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We’re sorry to read your comment.

Please note that glasses coming directly from production may sometimes require minor adjustments to ensure a perfect fit and alignment. This is a standard practice in the optical industry and can easily be corrected by a local optician.

If you believe the issue goes beyond a simple adjustment, we kindly ask you to contact our customer service team and provide photos so that our quality team can review your case in detail.

Best regards,

Rated 1 out of 5 stars

I bought the glasses believing I was…

I bought the glasses believing I was ordering a premium product along with a set of original accessories. Unfortunately, the case was delivered with a damaged closure mechanism when I received the package. I did not file a complaint about the glasses themselves—the problem concerned only the defective case, which was part of the set I received.
The biggest disappointment, however, was the way my complaint was handled. I was informed that the seller is not liable for the condition of the case, as it is considered a manufacturer’s accessory and is not covered by the warranty. It’s hard to accept a situation where a customer receives a damaged item in a set, yet neither party is willing to take responsibility for it.
From a company that sells premium brands, I expected a much higher standard of service and a customer-friendly resolution to such a minor issue. Instead, I was met with a refusal and references to internal policy. It’s a shame, because one small decision could have left a very good impression, but unfortunately, the opposite happened.

24 May 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We’re sorry to read your comment.

Unfortunately, we do not have sufficient information to locate your order or review your specific case.

Please note that the warranty covers the glasses themselves against manufacturing defects. Accessories such as cases are provided by the manufacturer and are not covered under the same warranty conditions.

We understand that receiving a damaged accessory can be disappointing, and we regret that this has affected your experience. However, all claims are assessed in line with our policies and the conditions accepted at the time of purchase.

Best regards,

Rated 3 out of 5 stars

Dear Blinker

Dear Blinker, I ordered a pair of glasses from you. And I thought I would receive those glasses. In the end, I received a different pair of glasses that I am also satisfied with, but I was disappointed that I did not receive what I ordered, but otherwise it is ok.

6 June 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We’re sorry to read your feedback.

If you believe that the item received does not match the one you ordered, we kindly ask you to contact our customer service team and provide clear photos so that our quality team can review your case in detail.

We remain available to assist you and ensure the situation is properly checked.

Best regards,

Rated 5 out of 5 stars

recommendation deserved!

From purchase to delivery everything was on top pf the service, glassed has been in proper package with everything that was described!
recommendation deserved! and price was 30% cheaper!

2 July 2026
Unprompted review
Rated 1 out of 5 stars

TomFord sunglasses fake with wrong box and case

I have ordered a pair of Tom Ford sunglasses which have arrived not with the original box but a box with a different models name on it, a case which is not an original Tom ford case (I have 3) and the sunglasses also have typing issues on the print…. I have requested a full refund and return ticket, I will be contacting PayPal and informing them I have received fake sunglasses.

9 July 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We’re sorry to read your feedback.

Please note that all our products are 100% authentic and sourced from official manufacturers.

If you believe there may be a manufacturing defect or an issue with the item received, we kindly ask you to contact our customer service team and provide clear photos so that our quality team can review your case in detail and assist you accordingly.

Best regards,

Rated 5 out of 5 stars

Excellent genuine products

I have bought lots of pairs of sunglasses from this company and they have always been genuine, high standard and in perfect condition.
They do take a while to arrive, 2-3 weeks but worth the wait.
One pair I did not like and returned and was refunded without any issues

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy from these charlatans.

UPDATE - my review was not allowed to be published until I gave the order number.
Order number supplied - BLK-2026-817621 and absolutely no correspondence from Blickers.
Same with their reply below - order number supplied BLK-2026-817621 and no word from them at all.

I purchased glasses from these charlatans on May 13th.
Once ordered the delivery date dramatically changed - not due until July. Even though the website said they had them in stock.
I also logged into the account I created and no order showing.
I emailed blickers and a week later got a reply to say all good.

Glasses arrived earlier on June 9th. They were tiny! I didn't even try them on. I just put them back in the box and packed them for return.

Eventually I got return instructions at my cost from the email on their website.

Posted back on June 10th.

July came and no refund. I emailed them and was told verbatim from Rafa on 25th June........

We have reviewed your return and would like to inform you that it has not yet reached Phase 2 of the inspection process at our laboratory in Spain. Once we receive the glasses, they must undergo all required quality control and verification procedures before we can finalize the process and issue a decision regarding the refund.

Unfortunately, international product transfers and logistics inspections can take longer than expected, and at this time we are still waiting for the return to progress to the next stage.

As soon as the glasses arrive at our laboratory and all necessary checks have been completed, we will contact you immediately with an update and the outcome of the review.

It's now 16th July. I have emailed twice and had no reply. It must be some siesta they are taking!

Still no refund.

Don't lose your money like I did.

9 July 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We’re sorry to read your review.

Unfortunately, we do not have sufficient information to locate your order or review your return.

We would like to clarify that all returns are processed and all refunds are issued accordingly once the returned items arrive at our warehouse in Spain and complete the required inspection process.

Please note that international returns may take longer than expected to arrive and be processed, as they must go through transport, reception, and quality control stages before a refund can be finalized.

We understand that the waiting time can be frustrating, however this process is necessary to ensure that all returns are handled correctly.

Best regards,

Rated 1 out of 5 stars

I ordered a few pairs of glasses but…

I ordered a few pairs of glasses but returned them as they didn’t suit me. This was over 2 months ago and after many emails to customers service I am still waiting for a refund. Completely unacceptable.

9 July 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We’re sorry to read your feedback.

We would like to reassure you that all returns are processed and all refunds are issued accordingly once the returned items arrive at our warehouse in Spain and are inspected. In most cases where delays occur, the parcel has not yet reached our warehouse or is still in transit.

We understand that this situation can be frustrating and recommend checking the tracking of your return shipment to confirm its current status.

Best regards,

Rated 1 out of 5 stars

Dont buy

Dont buy unless you have tried them in person in a shop . Paying extra to return it and still waiting for them to "receive" it in Spain after 1.5 months. Obviously I wont get a refund until they receive the parcel. Very disappointed and frustrating.

19 May 2026
Unprompted review
Blickers logo

Reply from Blickers

Hello,

We’re sorry to read your comment.

Unfortunately, we do not have sufficient information to locate your order or review your return.

Please note that all returns are processed once they arrive at our warehouse in Spain. Until then, we are unable to confirm receipt or proceed with a refund.

Return shipping costs are the responsibility of the customer, as clearly stated in our Terms and Conditions at the time of purchase.

We remain available to review your case if you provide your order details.

Best regards,

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