Vistaexpert Reviews 

Honestly, I cannot fault them. I was very nervous when ordering and then realised that one of the sunglasses were out of stock. I emailed them and had a response within the hour and they even managed to find a pair in stock for me and both arrived to my home in the UK NEXT DAY?! I couldn’t believe it, both pairs were in great condition, and would feel very comfortable ordering again!

Fantastic sunglassess , Great service from ordering to tracking ,

Don’t chose this Web site. Was waiting for order like 1 month. They sensed it, after I called my bank to take my money back.

Good rane of products, Super Price for the pair I Chose. Good and trustful delivery- very important as the Shop was Not from my home country.

Delivery slow - still not received- 7 days later

I was very impressed by the service provided by Vistaexpert when I ordered sunglasses. I received numerous updates from them and also from the courier they used before I received the package safely. I was concerned about ordering from Italy when I live in the UK but I would happily order from them again, and can recommend their service

TOP brands, fast delivery, great prices

I still have not received my glasses. I ordered them a few weeks ago and paid $40 extra to rush ship. Can somebody please contact me on where my glasses are or send my money back.

Scott 440-241-4601

Good morning. I ordered Ray-Ban lenses for my glasses. I'm very happy with the product. The only thing that surprised me was the packaging. The lenses were loosely wrapped in plastic in the glasses box, but fortunately, nothing happened. The second issue was the shipping time. It took 8 days from Ray-Ban to Vista Expert, and 4 days from Vista Expert to me in Poland, a distance of 2,700 km. Through Switzerland, Germany, the Netherlands, and Germany again, to Poland, and then to me. The lenses are great, and the payment and communication are fine. However, the packaging and shipping within Italy could be improved.

A great experience, a trustworthy purchase, and affordable prices.

Regards frome Slovenia

Andreja

I am very disappointed with my experience.

The glasses arrived bent and were clearly not in perfect condition.

What disappointed me the most was the customer service. When I contacted them to resolve the issue, they were not interested in finding a fair solution. Instead, they dismissed my concerns and focused on finding reasons why they could not help.

I expected much better service from a company selling premium eyewear. Unfortunately, based on my experience, I cannot recommend shopping here.

PART 2 (after their response):

This response is simply not accurate.

I contacted Vistaexpert immediately after receiving the glasses because they arrived bent. Only afterwards did my optician adjust the frame, as the glasses needed to be fitted with prescription lenses and were not wearable in the condition in which they arrived.

The issue was never that I wanted to return a product I had already modified. The issue was that the glasses arrived in poor condition.
Instead of taking responsibility for the condition of the product I received, Vistaexpert repeatedly focused on finding reasons to reject my complaint rather than offering a fair solution.

I stand by my review.

The quality was as expected - great. Delivery from Italy to Germany took less than a week. Can recommend this service and will use for the next purchase for sure.

AVOID. I live between Spain and the UK. I ordered the glasses to be delivered to Spain but then wanted to return them from UK and it turned out I had gone a few days over the 14-day window. They refused to take the glasses back. This is 2026 and Amazon are not the top retailer in the world for nothing, they have brilliant customer support. I'm my view this company is just greedy for short-term profit. AVOID.

I ordered from Vistaexpert, but my parcel has still not been delivered. The tracking has not progressed properly and the package appears to be stuck or lost in transit.

I contacted customer service several times asking for clear information. At first, I was told that delivery was expected within 7 working days from shipment. After that time passed, I still had no parcel and no clear update. The seller then said they had contacted the courier and later informed me that they opened a claim, which may take up to 30 business days to resolve.

This is very disappointing. As a customer, I should not have to wait weeks without a clear answer, especially after already waiting for the order. If I had known that delivery or problem resolution could take so long, I would have chosen another supplier.

I asked for a replacement with express delivery or a proper solution, but so far the issue remains unresolved. Based on my experience, I cannot recommend this shop unless they improve their delivery support and customer service.

Ordered sunglasses which proved to be out of stock. I was informed of this and was given the option of cancelling or waiting for them to come back in stock. I chose to wait and was kept informed on progress. Sunglasses were eventually delivered and were as expected.

Order was delivered in two days to Sweden. Prices were relatively cheaper than other retailers. The glasses were really well packaged and of high quality. Thanks

Good price long delivery to the uk , 16 days

I bought a pair of expensive sunglasses from VistaExpert. Within months, the lens started popping out of the frame completely on its own (no drops or no rough handling, just sitting in their case or being held in my hand.) Eventually upon this happening, the lens hit the floor and smashed to pieces.

I raised a warranty claim, which VistaExpert rejected immediately, saying that a screw popping out is 'normal wear and tear'. They made no attempt to investigate further and simply kept repeating that line.

A screw that won't stay in place within months of purchase is clearly a defect and a clear warranty case. My experience leads me to suspect that VistaExpert may be selling defective B-stock, as other reviews have mentioned, and has no intent on complying with the advertised warranty. I'm now pursuing the case through the European Consumer Centre.

Avoid VistaExpert and purchase directly from the manufacturer or a local shop instead!

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UPDATE in response to VistaExpert's reply:

Firstly, it's telling that it took a public review to finally get a response with some substance.

To be clear about what actually happened: this wasn't a screw gradually "loosening" over time that I failed to maintain. The lens popped out under pressure, three times in a short period. That is not normal wear and tear. It points to a fault, whether with the screw, the lens fitment, or the frame itself.

VistaExpert has made no attempt whatsoever to diagnose the actual cause. They've simply asserted "wear and tear" as if repeating it makes it true.

My order number has been provided in full through direct correspondence, which they're well aware of. I'd suggest anyone reading this draw their own conclusions about a retailer that only engages seriously once it's public, and still won't stand behind an expensive product that failed within months.

Very poor service. Promised delivery in 2 days it’s been 10 so far and still not received them. Very poor tracking. All comms in Italian. AVOID THIS RETAILER

I ordered on line they took the £122.75 and i never received my sun glasses , i contacted them and checked they account they say they didnt know anything about it but still took the money .
I will have to claim from the credit card company , you cant call Vista expert there is no number you stuffed they take your money and send nothing
UPDATE
The sun glasses arrived via post office this morning , thank god. i would say a little bit of communication would have been good i was a little concern i had been scammed , but overall they arrived in good condition . Thank you