The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more
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Review summary
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Reviews shaping this summary
The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more
I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more
Company replied
I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more
Company details
- #14 of 16 best companies in Jewelry Store
Written by the company
We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.
Contact info
2/18-20 Main St, 5095, Mawson Lakes, Australia
- support@oliviajewelry.com
- oliviajewelry.com
3.7
Average
987 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
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Beautiful and timeless
I have ordered the Signature Name and Birthstone necklace for myself, my daughter, and several friends. They are absolutely beautiful, can be worn every day and are really nice quality. We all receive so many compliments on them. They make wonderful gifts. Highly recommend!
22 July 2026
Unprompted review
Beautiful jewellry
21 July 2026
Unprompted review
Bracelet fell apart
Bracelet fell apart, diamonds all fell off & rusted on crucifix, customer support was non existent … cheaply made products , DO NOT PURCHASE FROM OLIVIA JEWELLERY
14 April 2026
Unprompted review
Reply from Olivia Jewelry
Hi Maria,
I'm really sorry the bracelet let you down. I've looked into our records and I can't find a completed order or a message from you about a replacement, only an enquiry back in April about ordering two bracelets. I'd genuinely like to find the right solution for you, so please reach out to us at support@oliviajewelry.com with any order details you have and we'll take it from there and get it sorted. Whatever's happened, we want to help put it right for you.
Beautiful jewelry came quickly even…
Beautiful jewelry came quickly even though it came from Australia. I had it in a little over a week. I highly recommend this beautiful jewelry.
20 July 2026
Unprompted review
I love it
Easy to order process. Arrived as described, tennis necklace with my name. I love it!
10 July 2026
Unprompted review
Love my bracelets!
Love my bracelets that I ordered and received yesterday! I purchased a bracelet with the heart for my sister and one for myself. The quality is fantastic and the bracelet fits perfectly on my wrist. I sure my sister will love it as much as I do.
9 July 2026
Unprompted review
It took too long to come
It took too long to come. One of the bracelets catches in all the clothes. But others are ok
19 July 2026
Unprompted review
I am beyond pleased with my bracelet
I am beyond pleased with my bracelet. It is so beautiful.
My only issue was the shipping and delivery date delays.
18 July 2026
Unprompted review
Loved the customization
Loved the customization! Obsessed with my new necklace!
13 July 2026
Unprompted review
Seamless follow through from beginning…
Seamless follow through from beginning to end. My friend and I are super happy with the product! It was a birthday gift surprise for her and she was over the moon. 10/10 would order again.
So far great quality and the rings themselves are beautiful.
14 July 2026
Unprompted review
I would like buy one for my daughter in…
I would like buy one for my daughter in law. I don’t if I should go silver or gold. What is your best color! Do I get discount for buying a 2 one. Cheryl MULREAN
18 July 2026
Unprompted review
Worth the Wait
I do love the necklace and I am glad it arrived before my July birthday. It’s well made. The only thing I wish i could have had an option of my name being on the left or right side. It was on the right I would have preferred the left. I can live with it since it is very pretty. It still gets my 5 senior stars.
17 July 2026
Unprompted review
My BFF LOVED her name/birthstone necklace!
I bought the name and birthstone necklace for my BFF and gave it to her today.
❤️❤️❤️ SHE LOVED IT! ❤️ ❤️❤️
I have one for myself. I'll have to get a pic with the two of us and try and post it to this review. I have so many pieces from OLIVIA JEWELRY that I love and wear constantly! Such great quality an absolutely stunning!
16 July 2026
Unprompted review
Engraveable Compass Necklace
This is my second time ordering
I'm hoping this engraved piece is the same quality as my first purchase as it is a gift!
I would have liked to have seen a place where there is a gift receipt option (with no price included) and be able to enclose a message. Did I miss that? I do like the fact everything is packaged nicely as a gift wrap already!
17 July 2026
Unprompted review
Nice piece
Nice piece. Packaging wasn’t super high end but did the job. Happy to find a brand that does custom pieces.
13 July 2026
Unprompted review
Worst customer service
Worst customer service, ordered jewellery for my granddaughters 16 th birthday no updates no answer to email and no jewellery
17 July 2026
Unprompted review
Reply from Olivia Jewelry
Hi Karen,
I'm so sorry, especially as this was meant to be a gift for your granddaughter's 16th birthday. An order that hasn't arrived, with no updates and no reply to your emails, is a genuine failure on our part, and looking after our customers well is something we care about deeply, which is exactly why an experience like this is one we take seriously. I've just sent you a request for your order details through Trustpilot so we can locate your order and find out what's happened. As soon as we have it, we'll make this right as a priority.
The piece is beautiful
The piece is beautiful. I got my sons same and birthstone and the stone aquamarine really pops. It took a few weeks to get to the US but I wasn’t in a hurry.
10 July 2026
Unprompted review
Birthstone Jewellery
Excellent site. Gives good examples of what pieces go together and great range of birth stone jewellery for my wife's birthday present
15 July 2026
Unprompted review
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