Olivia Jewelry Reviews 

987
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 550 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the jewelry's appearance, often finding items gorgeous, well-packaged, and of good quality and craftsmanship. The ordering process is generally simple, and customer service is frequently praised for being responsive and helpful, sometimes offering replacements or refunds. However, some customers noted significant quality issues, such as items breaking, clasps failing, birthstones falling out, or products appearing cheap and not matching website images. Delivery times are a common concern, with many experiencing significant delays, especially around holidays, and items arriving much later than promised. Though some reported positive interactions, others were dissatisfied with customer service, citing unhelpful responses or unfulfilled promises for replacements or credits.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and appearance. Many customers praise the jewelry... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the stunning and unique... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process simple... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, sometimes taking... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the quick, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more

Rated 4 out of 5 stars

The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more

Rated 4 out of 5 stars

I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more

Company replied

Rated 4 out of 5 stars

I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more


Company details

  1. #14 of 16 best companies in Jewelry Store

Written by the company

We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

987 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(987)

553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my necklace

I love my necklace. Have been wearing it everyday since I got it and so far it still looks new! I got one for my sister in law that is fighting a cancer battle and I can’t wait to give it to her!

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Would never recommend this company nor…

Would never recommend this company nor would I buy again, it's clearly not a legitimate site, advertises non tarnish yet my "handmade" necklace was delivered tarnished. Complained and sent pictures 1.6.2026 was replied to pretty quick, which I thought was great, I'm yet to receive my replacement and have been receiving basically the same email regarding it being processed and we will contact you when it has been shipped and sorry for the delay. It's now 26.6.26 and the original purchase didn't take that long to be "handmade" and delivered. No good enough reason as to why I'd still be waiting for a replacement other than it's clearly a scam. I have since asked for a refund to be told as I asked for a replacement I can no longer have a refund. Shocking customer service, clearly money down the drain, I doubt I'll ever receive my replacement necklace at this point. STAY AWAY FROM THIS SITE.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Cute necklace

The necklace I bought recently was beautiful and cute. Apart from it taking lo no to get to me and myself chasing it, I did love it. I have another order I have been waiting for so hoping it comes soon

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product

I have ordered a few times in past from this company. Love the quality of the products, prices and customer service!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Believe

I have been a customer for some time now and I have yet to be disappointed. You won’t either!!! Great quality 💕

23 June 2026
Unprompted review
Rated 4 out of 5 stars

I am really happy with the name plate…

I am really happy with the name plate necklaces, I ordered the gold and silver for my daughter and for myself so we have 2 each. The delivery was in a good time frame considering it is made to order. My only concern is the clasp is quite difficult and the stones do flip when wearing it. I wish the clasp was easier to use as I put it on in the morning and take it off at night. I find it quite frustrating to do it myself and have the stones sitting correctly. But once it’s on, it’s lovely.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

A scam

A scam!!! They order it cheap from overseas then send it 3 weeks later after it arrives to them. They false advertise on their website that they “handcraft” the jewellery themselves so people will buy but it is low quality shein / temu jewellery

15 June 2026
Unprompted review
Olivia Jewelry logo

Reply from Olivia Jewelry

Hi Louise,
I'm sorry you've come away with this impression, and I'd like to give you an honest picture of how we work, because it's quite different from what's described here. Our pieces are made to order, and the quality and craft we advertise are things we stand fully behind. What you're describing, cheap product arriving from overseas a few weeks later, actually matches the counterfeit sellers currently trading on our name, which we're working hard to shut down. If you bought believing it was us, I'd really like to look into it, so please email support@oliviajewelry.com with your order details and we'll help however we can and I'm sorry if a fake has shaped your view of Olivia Jewelry.

Rated 5 out of 5 stars

After sending emails back and and…

After sending emails back and and fourth for 4 moths by me sending the pictures and all other information it was finally decided to give me in store credit, I thought great. Well I am email said it was after the time of returning the items. So I had kept all emails and sent the one where they had said that I could have an instore credit. I did have to pay an extra $99, which I understood that but wasn’t to happy with all I had to do to explain why I needed to return the items. All said and done Angelia was very helpful and I was happy. And she was very apologetic about everything.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Low quality jewelry. Awful customer service

Their jewelry is average at best and the customer. Service is awful. Their website did not disclose a 15% restocking fee, I want to sent them a screenshot showing them that, they didn't care and continue to push their additional fees on me. I would never purchase from them again and I highly recommend you avoid them at all costs. Jewelry is trashy as well.

19 June 2026
Unprompted review
Olivia Jewelry logo

Reply from Olivia Jewelry

Hi Kathryn,

I'm genuinely sorry this is how things have gone. A return that leaves you feeling argued with over a fee is not the experience anyone should have with Olivia Jewelry, and I want to put it right. I'd like to look into the restocking fee on your order personally, so please email us at support@oliviajewelry.com and ask for this to come straight to a manager. I also hear you on the jewelry itself, and I don't want that to be your lasting impression of us. We'd love the chance to make this right for you.

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