Olivia Jewelry Reviews 

1,083
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 600 reviews, reviewers had a great experience with this company. Reviewers love the gorgeous jewelry and beautiful pieces, noting that the items look stunning and make wonderful gifts for special occasions. Customers mention that ordering online is straightforward and simple, while also appreciating the helpful customer service and clear communication. People frequently praise the stylish presentation and nice gift packaging that arrive with their purchases. Some reviewers were not happy with delivery delays and slow shipping times that caused packages to arrive after the holidays. However, some people mentioned that certain bracelets felt too small or difficult to fasten properly during daily wear.

What people talk about most

Product

People report ambiguous experiences with product quality and design, expressing a mix of delight and severe... See more

Quality

Customers had ambiguous experiences with quality. Many consumers praised the well made pieces, beautiful... See more

Order

Reviewers mention ambiguous feedback about order processes, reflecting a clear divide in customer... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers appreciate... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many consumers praise the top-notch support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more

Rated 4 out of 5 stars

The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more

Rated 5 out of 5 stars

Once I had ordered the bracelet I was kept fully informed on the progress of my order. Prep, dispatched and expected delivery. Package was delivered during the expected time slot. Packaging was perfec... See more

Rated 5 out of 5 stars

The jewelry is beautiful, and I’m sure they will be very pleased with these pieces when they receive them at Christmas. The process for ordering online was easy and delivery was prompt, and I apprecia... See more


Company details

  1. #15 of 17 best companies in Jewelry Store

Written by the company

We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(1,083)

599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to choose what you want

Very easy to choose what you want. Lovely birthstone colours. My daughter has bought me necklaces so I wanted to match them with a ring for my 3 children. Can't wait for it to come so I can wear them

30 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been looking for stackable…

I have been looking for stackable rings. My husband passed away, and my wedding ring seems no longer needed. I chose my birth stone, his, and the month of our anniversary, to stack the rings and wear on my ring finger. It’s a peaceful transition, but still close to my heart.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

1st but not last orderI

I placed my first order with Olivia and love the four pieces I received (and quickly as well). Stunning pieces, well made, and sturdy clasps.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

The stuff they sell is actually off of Temu

The stuff they sell is actually off of Temu. It’s complete junk…. Their customer service servicesdept is run by AI . It’s virtually impossible to get a refund because they say everything’s custom-made but it’s a piece of garbage. I had to file a complaint with my credit card to stop a payment because they are so corrupt here.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Birth stone bracelet

Hi, although I love the jewellery one of the bracelets is missing a birthstone. Which I purchased for a present. How do I replace this or get a refund?

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Must buy!

I am so thrilled with my first Olivia Jewelry purchase. I’ve liked their pieces for awhile but hesitated due to the price. When I saw the IG sale I couldn’t believe the value of the promo! I jumped at the chance to order 4 pieces; the signature necklace & tennis bracelet, the carabiner charm necklace & the t-bar necklace. All of the pieces arrived in lovely boxes inside a fabric pouch. Perfect if you’re gift-giving. I am so pleased with the look of each piece as well as how well made they are. Another great perk was free shipping & no duties! Thank you Olivia Jewelry, you’ve got a devoted new customer!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Was looking for something a little…

Was looking for something a little different for my daughter’s upcoming birthday.

This necklace with her name and birth stone I’m sure she will love.

The selling point was the seller gave an around about time of delivery which others sellers don’t.

Necklace arrived as promised and in a very nice gift box, carefully opened box and necklace is amazing, I’m sure she will love it.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Both bracelets came in beautiful…

Both bracelets came in beautiful packaging and fit perfectly. I ordered one with each birthstone for everyone my little family and the other with a jem I thought was a gorgeous color. They are both dainty and elegant, exactly what I was looking for, for everyday wear.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

LOVE THIS NECKLACE

I purchased the beautiful name and birth stone necklace for my Cousins 65th birthday. It was delivered in a timely fashion and it was Gorgeous. She absolutely loved it and never takes it off. Held up through showering, swimming and much more. I plan to buy one or two more as gifts and or myself!!!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I received my order and lost the charm…

I received my order and lost the charm within 12 hours. I wrote to them hoping they would offer some sort of credit or a small refund but instead they offered a full replacement! It is incredible customer service like we don’t receive anymore. The team was also very fast to answer. I would hear back from them within 10 minutes of my request. Great customer service!

20 August 2026
Unprompted review

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