Olivia Hayes Reviews 

30
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the jewelry pieces very elegant, comfortable to wear, and exceptionally well crafted for everyday daily use. Many people also enthusiastically appreciate the fast shipping times, attractive packaging, and beautiful designs offered by the company. However, some people mentioned receiving completely wrong items and facing frustrating difficulties when trying to process returns. Others also noted that certain products did not match the quality, appearance, or materials shown on the website. A few customers repeatedly expressed deep dissatisfaction with unhelpful customer service responses regarding these ongoing issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality and beautiful,... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with high-end, elegant, and sturdy... See more

Order

Consumers experience highly mixed results regarding their orders. While many reviewers report significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve ordered quite a few pieces now and most times they arrive quickly and well packed. The items look nice overall, though the quality isn’t always as consistent as expected.

Rated 5 out of 5 stars

I order bracelet here and Its very. nice in actual.. Aesthetically made bracelet are my likes. the bangle is just right for my hands, very nice for every occassions. I also asked the customer team for... See more

Rated 5 out of 5 stars

They say it's handcrafted, thats why is sturdy. Can be last long, sturdy and very beautifully made not like others company, easily damaged at one use. This one is very thick and also so comfortable. I... See more

Rated 5 out of 5 stars

So many jewelry I have but this is my favorite ones. Very elegant and flashing, looks very good outside, very good crafted jewelries to ladies. You always ship the item on time, neverever late to deli... See more


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

30 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(30)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a ring from Olivia Hayes…

I ordered a ring from Olivia Hayes jewellery in May and have only just received my parcel when it is almost September. Additionally after months of waiting I received the wrong ring that I ordered. I have had zero communication from the company after emailing multiple times, and am therefore unbelievably unimpressed with their products and customer service.

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Scam!!!

Scam!
Wrong ring sent!
Trying to tell me in countless emails that is the same thing even I have sent pictures with what I have ordered and what I have received from them!
That is their fault but still offering only 20% refund in their store credit.
Please do not order.

Stuff on website looks beautiful but after my experience and after reading reviews now, I can see is a scam!!!!!!!!

Do not buy from them!

19 July 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the heart earrings and its really good for my daughter

I purchased the heart earrings and its really good for my daughter, she likes it much. Didn't took too long to deliver, they updated me that it has been shipped already. No worries about the payment method, It's very easy. The Cost also is also very good, not expensive but beuatiful item you gave me, So so nice of you. Generous for discounts really

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I order bracelet here and Its very. nice in actual

I order bracelet here and Its very. nice in actual.. Aesthetically made bracelet are my likes. the bangle is just right for my hands, very nice for every occassions. I also asked the customer team for disacounts because I got like 3 bracelets here, all are fine nicely. Perfect deliver. Fast and secure product all the time for your customers, very high end products quality, also not so expensive. The customer services gives guides and update me. Thank you, you very kind

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Total scam. Do not order!

If I could rate this lower, I would. The items I received were not the quality, appearance, or materials that were promised in the descriptions and photos.

Very obviously false advertising when you actually receive your order. I ordered a pair of what looked like beautiful earrings for my mother, and what I received looked absolutely horrendous — the paint job was trash, the shape was awful; not AT ALL what was shown on the website.

Good luck if you order from this company. Don’t trust the sales — it’s not worth it even with the steep discount. I wouldn’t pay even ten dollars for what I got.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Bad costumer service

Bad costumer service, probably located in China.
Sent wrong item, no refund.

Recipient Name: Yunling Lingwen
Warehouse: Yunling Warehouse (ID: 15992908542)
Street Address: 2F, Building 7, Baicai Science Park, Niushan Woling Industrial Zone, Huijing Road, Dongcheng Street
City: Dongguan City
Province: Guangdong Province
Postal Code: 523000
Country: China

This is their return address

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Fine jewelries I order here, I really like it

Fine jewelries I order here, I really like it. So beautiful and so much shimmers. Perfect also a gift to anyone you love. They will be really enjoying the jewelries. You will not worry becasue they deliver it fast you didnt notice

14 July 2026
Unprompted review

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