Omaze Reviews 

723,555
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 51,818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the official website is very straightforward to navigate and remarkably simple to use for entering fantastic prize competitions. Many people truly love the wonderful opportunity to dream big and win incredible rewards while supporting important charitable causes together. Some reviewers were not happy with the rising subscription fees and felt that ticket prices were quite expensive over a long period. A few other people also noted that the overall platform could sometimes be difficult to browse and lacked complete transparency during certain live draws.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that signing up is... See more

Competition

Users describe positive interactions with competition, highlighting the excitement of winning luxury homes... See more

Website

Customers had positive experiences with website, finding the online platform easy to use and navigate for... See more

Price

Reviewers mention ambiguous feedback about price, noting that while costs have increased with monthly... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many consumers expressing frustration over recent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I personally can't fault them , the product is what it is , a home & life style lottery. As a subscriber I get regular updates , subscriber draws some you have to pay extra to enter . It up to you whe... See more

Rated 4 out of 5 stars

It’s a good way to give to charity with a possibility of winning a big prize and I mostly support the charities chosen. I would have given 5 stars but the emails I receive from Omaze sometimes imply... See more

Rated 4 out of 5 stars

I mean, I haven’t won a house or anything but the process of trying to was relatively simple. If the Nordic god of house competitions ever shines great fortune down upon me, I’ll bump you guys up to a... See more

Rated 5 out of 5 stars

Omaze is amazing! The incredible work they do to support charities and people in need is a breath of fresh air in today's world. They give people like me the opportunity to be part of something m... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

We support charities with fundraising so they can keep making real changes in the world. Our vision at Omaze is to increase humanity's giving through the power of dreams. We do this by raising money for charity by offering people the chance to win once-in-a-lifetime experiences and dream prizes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

724K reviews

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4.5

All reviews

(723,555)

45,117 reviews in the last 12 months

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Rated 2 out of 5 stars

A lot of over advertising

A lot of over advertising, and the chances of winning are really low, even if you spend more and more cash, and when you don’t have a lot of money, it’s hard to fork out for more numbers

1 February 2026
Omaze logo

Reply from Omaze

Thank you for your feedback.

Everyone who enters our prize draw has the opportunity to win a (multi) million-pound house, plus the chance to win additional prizes if they enter the draw early (we call these Early Bird Prizes). We also give away £thousands in gift card prizes each draw.

We're also delighted to share that our community has helped us raised over £40,550,000 for UK charities for good causes since our launch in the UK - a win-win!

If you would like to discuss further, please contact our customer service team at team@omaze.co.uk

Thank you.

- The Omaze Team

Rated 1 out of 5 stars

Nightmare

So, I decided to sign up to Omaze and try my luck!

I started the subscription on 31.08.26, only to find out that they renew the subscription on the 1st of every month, meaning they would attempt to take another £20 from my account the very next day!

I emailed them in regards to this, asking why my payment couldn't cover me for the month of September, to which I received a simple response of "You can skip a month, here's how to do it."

(Not answering my question at all).
So what exactly did my payment of £20 on 31.08.26 pay for? Nothing apparently!

I made sure the money wasn't available in my account for them to take the next payment and I have since blocked any future payments from them on my banking app.

I have sent 3 emails over the last 3-4 days to chase this up... and I am still yet to receive a response!

Seems like one big scam to me. And I will be taking this further if I do not receive a response soon.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Great intentions

Great intentions, great products just not for me thank you

1 April 2026
Omaze logo

Reply from Omaze

We appreciate your kind words about our intentions and products. We understand our offerings may not suit everyone, and we thank you for your honest feedback.

The Omaze Team

Rated 2 out of 5 stars

Charged despite canceling 10 days prior to charge date.

I cancelled the subscription almost 2 weeks ago and Omaze charged me anyway. The moment I got the charge, I went to the website and the subscription box was greyed out, not allowing me to interact with it because it was in the process of being set up again. But I DID NOT ask for it to be started, I had cancelled it 10 days before the charge was set to happen. There is no easy way to contact either and now I have cancelled again, unsure whether this will keep happening.

1 September 2026
Unprompted review
Omaze logo

Reply from Omaze

Thank you for reaching out.

Please get in touch with our customer support team on: team@omaze.co.uk if you are having difficulty cancelling your subscription.

The Omaze Team

Rated 4 out of 5 stars

Did what I expected it to do

Did what I expected it to do. Not so keen on the waves of follow up emails but then I probably did not uncheck something

9 November 2025
Omaze logo

Reply from Omaze

Thank you for your feedback, which we'll share with the team.

We share as much information as possible with our community and customers via our website, social pages and email. This is so they can check if they've won, learn more about previous winners, how much we've raised for good causes - and more!

You can opt out of receiving emails about our current activities, future events and Prize Draws by using the unsubscribe link in any of the emails.

Alternatively, you can contact our customer service team at team@omaze.co.uk, who will action this for you.

Thank you.

- The Omaze Team

Rated 3 out of 5 stars

Still havent reached a decision re Omaze!

Still unsure re Omaze but is a way of supporting Charities. Do pay minimum monthly subscription but this increased and always pushing me to buy more entries so very money orientated.
Still cant answer how genuine it all is but interesting concept

2 March 2026
Rated 5 out of 5 stars

I know I might never win one of their…

I know I might never win one of their amazing properties, but it is nice to dream about it, and my “donation” toward my dream house goes to good causes. You have to be in it to win it!
Amazing properties on offer; I'm very jealous of those people who have won them.
Maybe one day, it will be ME!!🙏

1 April 2026
Omaze logo

Reply from Omaze

Hi Simon,

We truly appreciate your kind words and enthusiasm! It's wonderful to know that our properties inspire such dreams, and we're so grateful for your support of good causes. We're always hopeful that one day, it will indeed be your turn to win. Thank you for being a part of our mission!

The Omaze Team

Rated 4 out of 5 stars

Like to dream of the lovely houses

Like to dream of the lovely houses. Good for charities but don’t feel it is transparent about the money, chances of winning etc. Been doing for 6 years but starting to stop my subscription more as feels expensive and more than I spend on lottery tickets. Feel you are pushed to buy more for extra prizes which are expensive.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I havent been lucky enough to win any…

I havent been lucky enough to win any big prize as yet but am very happy to surport their Wonderful Charities

2 March 2026
Omaze logo

Reply from Omaze

We're rooting for you and sending all our best wishes your way!

Thank you so much for your support – it means the world to us.

Warm regards,
The Omaze Team

Rated 1 out of 5 stars

⭐ 0 – Subscription keeps reactivating after cancellation

Extremely frustrating experience with Omaze.

I have cancelled my subscription multiple times, yet somehow it keeps appearing as ACTIVE again and they continue attempting to take payment from my account.

This has now happened for the THIRD month in a row.

The first couple of times, I genuinely thought I might have done something wrong when cancelling. So this time, I specifically took a screenshot confirming that my subscription had been successfully cancelled.

And yet, here we are again: the subscription is active and another payment has been attempted.

Even worse, when I now try to cancel AGAIN a subscription that I had already cancelled, the cancellation page gives me an error and I can’t complete the process.

At this point, this is beyond frustrating. A customer should not have to repeatedly cancel the same subscription every month, especially after receiving confirmation that it has already been cancelled.

Making it easy to subscribe but seemingly impossible to stay unsubscribed is an extremely concerning way to treat customers.

I have kept screenshots and evidence of the cancellation and payment attempts, and I have now contacted Omaze asking them to investigate why this keeps happening and to permanently cancel the subscription.

Be very careful and keep screenshots if you decide to cancel your membership.

1 September 2026
Unprompted review
Omaze logo

Reply from Omaze

Thank you for getting in touch.
If you are experiencing any issues cancelling your subscription, our customer support team will be happy to help. Please contact them at team@omaze.co.uk
.
The Omaze Team

Rated 5 out of 5 stars

I am debt-free now thanks to OMAZE.

I have been on a paid subscription for just over a year now. To my surprise, I've won! I still cannot believe it. I am debt-free now thanks to OMAZE. Thank you.

25 August 2026
Unprompted review
Omaze logo

Reply from Omaze

We are incredibly happy to learn about your win and that we could help you achieve financial freedom. Thank you for sharing your wonderful experience with us!
Huge congratulations!

The Omaze Team

Rated 5 out of 5 stars

Been using Omaze for quite awhile now

Been using Omaze for quite awhile now. And I know a friend who won one of their early bird competitions. Happy with the site and service

1 March 2026
Omaze logo

Reply from Omaze

We're so glad to hear you've been enjoying your experience with us and that your friend had a winning moment! We appreciate your positive feedback.

Rated 1 out of 5 stars

Very frustrating

I've tried and tried to find a way to get in touch with maze, they have taken a payment of £10 without my knowledge, and today (3 days later) I got a notification from my bank as I was watching TV that a payment of £15 was paid to omaze, without me even going on the site, but its impossible to try and get in touch with them, its ridiculous,, I DONT TRUST THEM, AND I WANT A REFUND

1 September 2026
Unprompted review
Omaze logo

Reply from Omaze

Thank you for your feedback.

Please get in touch with our customer service team at team@omaze.co.uk, who will be able to help you.


With best wishes

- The Omaze Team

Rated 1 out of 5 stars

Phone help

If this company had a contact number or helpline, I would rate them higher, The fact they haven't makes me very suspicious. I would love to regularly play but due to my age and the medications I have to take means that I am unable to understand how to enter. I welcome a contact from them ... I won't hold my breath though!!!!

1 September 2026
Unprompted review
Omaze logo

Reply from Omaze

Thank you for your feedback.

We do have a contact number, our telephone number is 0800 054 8048.

If you would like to contact us, our phone lines are open 8am-8pm Monday-Friday, 9am-5pm on Saturdays and 10am-4pm on Sundays.

We have also reached out to you as we would like to discuss this in more detail.

Rated 2 out of 5 stars

Too expensive

Getting expensive… offer you 50% off if you cancel… why not always at 50%. Have switch to a competitor that offers cash alternative so you dont lose half if you sell it. Some locations are not liveable unless you do not need an income

1 March 2026
Omaze logo

Reply from Omaze

Thank you for sharing your thoughts on this, we have passed this on for further discussion internally.

Omaze does offer multiple subscriptions for different prices, and we have brought back a £10 per month subscription. We also include a £250,000 cash prize with our grand house prize draw, which can be doubled to £500,000 with a prize booster.

While we do offer customers temporary discounts if they stay with us rather than cancel, to decrease ticket prices by such a margin permanently could effect our effectiveness to raise funds for our charity partners to make a difference in the community; we have raised over £150,000,000 for our charity partners and are very proud to have done so.

If you would like further information or have any suggestions about how we can improve our services, we would love to hear more and can be reached at team@omaze.co.uk

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