Hockeystore Reviews 

I am extremely disappointed with my experience on your website and can say with certainty that I will never place an order with you again.
From the very beginning, the customer service has been pure chaos. I ordered the skates on January 23rd and, to this day, I am still waiting for them to arrive. According to your information, the package was allegedly already available for pickup and then returned because I supposedly did not collect it. This is simply not true.
I checked the DHL tracking page every single day and never received any pickup notification. I was told that the parcel was stored for only one day in a DHL pickup locker and then sent back. This is something I have never experienced before — normally parcels are held for at least a week.
On top of that, your customer service has been completely unhelpful. I do not receive clear answers, responses take several days, and no real effort is made to resolve the situation properly. I even offered a reasonable solution: as compensation, the skates could be sent to me via express shipping. My email was ignored.
At this point, I have been waiting for so long that the lake near my home is no longer frozen. I live in Berlin, and winters like this are rare. That is exactly why I ordered the skates quickly — to make use of this short opportunity. Now that chance is gone.
Honestly, I regret not buying skates that were twice as expensive in a physical store instead of ordering from this website. I strongly advise others not to be tempted by the low prices. Based on my experience, this platform may even be fraudulent. I have never experienced anything like this before.

Great customer service sorting out a product issue. Quick, clear communication that offered a number of potential solutions. Thank you!

Top shop, top equipment, very friendly and helpful communication regarding service/delivery- issues. My „GO TO“ online place if I need fresh gear.

These guys are really great. Always very fast and helpful to answer questions. Everything I’ve bought there was good delivered and quality. Think the prices are good. Love the store and will definitely buy again from them 😊 in Belgium hockey equipment from
different brands is more difficult to come by so I’m happy they are there. 😊

Still waiting for my order I placed over a month ago. On the website the delivery time was written as 10-15 days. I contacted the costumer service, several times via email. All of those emails have stayed unanswered. Terrible costumer service and very unreliable

Made a mistake during checkout, contacted seller and received all help profesionally and quick. Great customer service!

Second time ordering from hockeystore.

The shipping was quite fast, taking in count the black friday month, and the fact that I live in Romania.
The products were very well packed.

When I had a problem with a product (producers fault, not theirs), they sent me another product free of charge.

All in all, a very good experience.

Great customer support. Shipped during next day after placing the order, skates came quickly. All perfect. Recomended.

If you have any problems, they answer very quickly and give you a solution as far as they can.

The only thing I don't like is the time they need to ship an order.

I absolutely recommend this store.

We experienced manufacturing defect with one of the sticks purchased. This was communicated to Hockeystore, then the response of employee (Hugo) was swift, with precise instructions how to deal the matter.
We quickly received the decision of Hockeystore and shortly afterwards we received a new product.

With some manufacturers or distributors, our experience was much worse.

So thank you again Hugo / Hockeystore for being quick and fair with our claim.
This deserves five-star valuation.

I ordered some bits for my sons birthday at the end of August, it was almost a month till i received the package. When I got the order it only had 4 items in out of the 11 items I had ordered!! I have emailed them they said they would refund for the missing items and it's been over 2 weeks now and still no refund. Avoid!! I ordered from here as they had a neck guard in stock my son wanted but now they have taken my money not sent the item and haven't responded to my messages. Please avoid this company! They ruined part of my sons birthday present as he was so excited we had found one in stock and now it's all for nothing. Please don't waste your money or time. Hockey store.com if you read this I want my refund!

Easy shopping, fast delivery

Very satisfied with the after sale service from the Hockey Store staffes, special praise goes to Hugo E, who was so patiently and professionally solving my issues, Hockey Store is a professional hockey companion for all levels of hoceky palyers.

I had a great experience shopping at this store. The delivery was impressively fast, and when I needed to make a return, the seller handled the situation with exceptional professionalism. They offered a solution that was completely satisfactory and exceeded my expectations. I truly appreciate the excellent customer service and will definitely shop here again.

bad experience with the store. I placed an order, waited almost 2 weeks and when I contacted the customer service I was told that if you are not satisfied we will cancel the order and refund the money. Although it was important for me to receive the order, the seller himself refused it without any confirmation.

Very good! Ludvig was very nice!

Almost always the best prices in Europe, delivery to France is pretty quick and the support team is always helpful. Hockeystore is a very good option to buy hockey equipment.

I am very satisfied with the store, I have made couple orders and all of them were fulfilled and delivered fast. Also reaction from Hockeystore support is very fast, thanks for that. Keep doing a good job. I will recommend you also to my friends.

Great communication. We had a problem with broken stick and the problem was solved in two days. We bought a lot of player and goalie equipment and never had to change something. We always buy online and have it shipped to Croatia. Very professional and fast. I would recommend it to anyone.

Super! Professional!