I bought a bike on the sportega.de website. It was delivered on time. No issues. The bike appeared to be small for my son (I chose wrong size). I printed a return label to send it back. It was the 8 t... See more
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I had read a lot of negative reviews and was quite worried after placing my order. In reality, everything went smoothly; the order arrived exactly on the day specified at checkout. I have no complaint... See more
Company replied
I was worried reading all these reviews. I was positively surprised. Stated it would take 5 work days - it took 5 work days. Was it shipped from the Czech Republic? Yes but this really didn't matter.... See more
Item never arrived, despite it showing in DPD. Was promised a refund, as their CS advisor, Alex said it had been returned to them. No refund, since the 2nd July, almost 3 weeks after the initial... See more
Company replied
Company details
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Wir finden für Sie die Ausrüstung, mit der Sie Ihren Sport lieben werden ✌ Seit 18 Jahren spielen wir im Bereich Sportartikel die 1. Liga. Wir sind alle begeisterte Sportler, die selbst unsere Sportartikel nutzen. Wir finden für Sie den Tennisschläger, der die Bälle makellos abfeuert, sodass sie nicht im Aus landen. Oder den perfekten Eishockeyschläger, mit dem Sie einen perfekten Bewegungsradius haben.
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2.6
Poor
437 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Underheard of negative attitude to the clients
I bought a bike on the sportega.de website. It was delivered on time. No issues. The bike appeared to be small for my son (I chose wrong size). I printed a return label to send it back. It was the 8 th October, since than no news and money refund from them. I keep sending requests every 2-3 days. No money back. Terrible service.
8 October 2026
Unprompted review
Reply from Sportega
Vielen Dank für Ihr Feedback. Wir verstehen Ihren Unmut vollkommen und möchten uns für die entstandenen Unannehmlichkeiten aufrichtig entschuldigen.
Da die Rücksendung aus der Schweiz in die EU erfolgt, kann es aufgrund der Zollabwicklung leider zu Verzögerungen bei der Bearbeitung kommen.
Um die Ankunft der Sendung an unserer Annahmestelle zu prüfen, bitten wir Sie, uns direkt per E-Mail an info@sportega.ch zu kontaktieren und uns Ihre Sendungsnummer mitzuteilen. So können wir uns um Ihre Retoure kümmern.
Vielen Dank für Ihr Verständnis.
Sportega Team
Very disappointing experience
Very disappointing experience – still waiting for my refund
I would not recommend Sportega based on my experience.
I placed an order that was supposed to be delivered on time, but it never arrived. What makes this even more disappointing is that it was supposed to be my birthday gift, and instead of enjoying it, I have been left dealing with unnecessary stress and frustration.
Sportega informed me that there had been a delivery error and that my parcel was being returned to the sender. I decided to cancel my order and requested a refund, but despite sending several emails and contacting them by telephone, I have still not received my money or a satisfactory response.
I was particularly disappointed to be told over the phone that they could not do anything to help. My subsequent emails have gone unanswered, leaving me feeling completely ignored as a customer.
A delivery problem can happen, but how a company handles the situation says a lot about its customer service. Unfortunately, Sportega has failed to provide the communication, support and reassurance I would expect from a retailer.
I paid for my order using my credit card, and I am still chasing my refund. What should have been a happy birthday purchase has turned into a frustrating experience.
I am sharing this review to make other customers aware of my experience so they can make an informed decision before ordering. Please think carefully before purchasing from Sportega, especially if your order is time-sensitive or intended as a gift.
As of the date of this review, I am still waiting for my refund. I hope Sportega takes responsibility and resolves this matter promptly.
7 October 2026
Unprompted review
Reply from Sportega
Dear Customer,
Thank you for your review, even though it is not very favorable for us. We are very sorry for the complications that occurred during the delivery of your shipment. Unfortunately, unexpected delays can sometimes occur during customs clearance processes that we cannot directly influence; however, we in no way disclaim our responsibility for the situation.
Your shipment was returned to us on October 29, 2026. We have already processed your request exactly according to your wishes. We have also sent you information via internal email. We would like to assure you that despite the apparent inactivity on our part, we were actively working on your case to resolve it as quickly as possible.
Once again, we sincerely apologize for the complications and delays. We hope that we have managed to at least partially ease your dissatisfaction and that, despite this experience, you will continue to favor us in the future.
Best regards,
Sportega Team.
I was worried reading all these…
I was worried reading all these reviews. I was positively surprised. Stated it would take 5 work days - it took 5 work days. Was it shipped from the Czech Republic? Yes but this really didn't matter. All good, thank you.
12 October 2026
Unprompted review
Zero star
Zero star, if i could. I wish i had read this before buying. AVOID this website. While they use .co.uk, they are based in Czech. The delivery was a disaster. It was so delayed. I was no longer at the address. DPD took it back. Never got my refund £207. Several attempts to reach them failed. Calls not picked. AVOID THEM AT ALL COST. Dont be fooled by the address, not uk based company.
26 September 2026
Unprompted review
Reply from Sportega
Dear Customer,
Thank you for your feedback. We would like to clarify a few important details regarding your order.
First, all information about our company, including our headquarters and operating terms, is completely transparent and fully disclosed on our website.
Regarding the shipping process:
The initial notification provided an estimated delivery date of September 24.
The processing time was extended due to the custom racket restringing service requested, which customers are informed about.
According to the official DPD tracking record, the parcel was successfully delivered on September 26.
We believe that on our part, all obligations agreed upon with the acceptance of your order were fully met. If there has been any misunderstanding regarding the delivery location or recipient, please contact our customer support team with your order details so we can assist you in investigating the carrier's delivery proof.
Thank you for your understanding.
Kind regards,
Customer Care Team
Dissapointing costumer service
Unfortunately, a very disappointing experience with customer service.
In July, I ordered a sports shirt for my son. When it arrived, it turned out that the shirt did not fit properly. The shirt was only taken out of the packaging and tried on once. It has never been used during training or on the ice and is still in its original condition.
Because of a holiday followed by illness, I unfortunately forgot to return the shirt within the official return period. I therefore contacted customer service to ask whether it might still be possible to return it. In my message, I clearly explained the situation, including the fact that the shirt had not been used.
The response I received was very disappointing. I was told that it had been too long since the purchase and that the product had already been used, meaning it could not be returned.
I completely understand that the official return period had expired. If I had simply been told that the return was no longer possible because the return period had expired, I would have accepted that. Although disappointing, that would have been a factual and understandable response.
What I find particularly frustrating is that the response also stated that the product had been used, even though I had clearly explained in my original message that it had never been used and had only been tried on once. This gave me the impression that my message had not been properly read, and I found the response unnecessarily unfriendly.
I also find this especially disappointing because, according to Sportega's own return policy, a product may even be worn several times during training and still be eligible for return. In my case, the product was not used at all — it was only tried on once.
I had therefore hoped for a more understanding and customer-friendly approach. Unfortunately, it is not only the outcome but especially the way this situation was handled that has left me very disappointed.
Based on this experience, I will not be purchasing from Sportega again in the future.
23 September 2026
Unprompted review
Reply from Sportega
Dear customer,
Thank you for your feedback.
We are very sorry that you were dissatisfied with our service. We sincerely apologize if our previous message caused any misunderstanding regarding the usage of the item.
However, we would like to clarify that the primary and decisive reason for declining the return is that the return period has long expired. Since both the statutory and our extended return windows have passed, we are unfortunately no longer able to accept the return of the item.
We regret that we cannot offer you a more favorable response and appreciate your understanding in this matter.
Best regards,
The Sportega Team
Everything went smoothly…
I had read a lot of negative reviews and was quite worried after placing my order. In reality, everything went smoothly; the order arrived exactly on the day specified at checkout. I have no complaints whatsoever regarding the quality of the order or the speed of delivery. I am giving it 5 stars with complete confidence. I ordered a tennis racket from sportega.ie
14 September 2026
Unprompted review
Reply from Sportega
Hi Ilia,Thank you so much for your 5-star review! We are thrilled to hear that your experience with Sportega was smooth, and that your new tennis racket arrived exactly on time and in perfect quality.We completely understand that reading negative reviews can be worrying, but we always do our absolute best to ensure every order is processed flawlessly and delivered on schedule. Your confidence and kind words mean a lot to our team.Enjoy your time on the tennis court with your new racket, and we look forward to your next visit!Best regards,The Sportega Team
Order out of stock indefinitely but no refund yet
I ordered tennis rackets on 16th July but the order never progressed on to the next stage, no one got in touch to say why, I rang and was told that they didn't actually have any stock so I could have a full refund or choose another product, I chose a refund but have yet to receive this back. Its a shame because I hadn't ruled out buying from them again (the order mix up happens) but I dont like companies hanging onto my money after cancelling an order and I cant order new rackets until the money is refunded. If I don't have the refund by Friday I will pass it over to my card company.
I have now received an email from Sportega about this review. Its plain to see that you guys just have very poor communication. If you'd have replied to my email as fast as you've replied to this review then this review would never have been written in the first place. Your cancellation email doesn't show a refund! It just shows the order was cancelled and there is nothing to pay. In this day and age of digital banking it shouldn't take days to refund MY money, you took it instantly! I have changed the rating to reflect that I don't think there is anything sinister going on, just terrible communication.
16 July 2026
Unprompted review
Item never arrived
Item never arrived, despite it showing in DPD. Was promised a refund, as their CS advisor, Alex said it had been returned to them. No refund, since the 2nd July, almost 3 weeks after the initial complaint, and instead receiving cryptic emails from them about "acknowledge the risk associated with the delivery of the parcel" that was never received in the first place!
Be CAREFUL with this company, likely fraudulent!!!
Response to Sportega:
Ok, so when will you commit to making the refund, where the items are not delivered, I am expecting within 7 days, seeing as it has been "Lost" for over 3 weeks now?
22 June 2026
Unprompted review
Reply from Sportega
Dear Mr. Webster,
We are very sorry about this situation and sincerely apologize for the complications with the delivery of your parcel.
We would like to assure you that your case has not been closed. On the contrary, we are actively investigating the issue with the carrier to determine what happened to the parcel and to resolve the matter as quickly as possible.
We will continue to keep you informed about the progress of the investigation as soon as we receive any new information from the carrier.
Once again, we sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
Sportega Team
Great value and very happy
I'm in the UK and ordered a Babolat Pure Strike tennis racquet online. Easy transaction, and I had access to online tracking for delivery. Great price, and it even arrived a day early. Very happy, and would definitely order again with them.
16 July 2026
Unprompted review
Reply from Sportega
Hi Chris,
Thank you very much for your wonderful review!
We're delighted to hear that you were happy with the whole shopping experience, from the easy ordering process and shipment tracking to the great price. It's even better to know that your Babolat Pure Strike racquet arrived a day earlier than expected.
Your feedback means a lot to us, and we're thrilled that you'd choose to shop with us again. We look forward to serving you in the future!
Best regards,
The Sportega Team
I ordered a tennis racket beginning of…
I ordered a tennis racket beginning of summer '26 and I was satisfied with their customer service and communication. I was a bit worried because I ordered it before I read the reviews, but I have no complaints. Tereza who wrote back to me, was very responsive and helpful.
4 May 2026
Unprompted review
Reply from Sportega
Dear Elisa Beth,
Thank you very much for your kind review.
We truly appreciate your positive feedback and your kind words about our customer service. It is always a pleasure to hear that our customers are satisfied with their shopping experience.
We hope you will enjoy your new tennis racket and that it will serve you well on the court.
Thank you for choosing Sportega.
Best regards,
The Sportega Team
Read the reviews before buying - beware!
Wish I had read the reviews before buying from this website.
Same story as many other customers - order shipped from the Czech Republic and arrived in the UK, only for a 'return to sender' notification issued by DPD on the day it was due to be delivered, with no reasoning provided. Contacted customer service who have said that they will chase DPD but I need to wait for them to receive the return before they can process a refund. It has now been 10 days since the last tracking update so the parcel is clearly lost, and now customer service are not responding to my emails.
I will be claiming a chargeback with my bank to recover the money.
AVOID THIS COMPANY. It just isn't worth the hassle - don't be fooled by the low prices.
14 May 2026
Unprompted review
Reply from Sportega
Hello, thank you for your review. We are very sorry for the complications with the delivery of your package. However, we would like to clarify that the processing on our end went smoothly and your order was dispatched within 12 hours of being placed. Unfortunately, the complications and the subsequent loss of the parcel occurred on the courier's side, which is something we as an e-shop cannot directly influence. Although the package has not been returned to us yet, we have already issued an instruction to refund the full amount back to your account. We would therefore like to assure you that the mistake did not happen on our part. Thank you for your understanding. Sportega-Team.
Very poor experience
Very poor experience. I ordered 3 ice skates. Only two arrived and sportega blamed dpd while dpd says there was no issue. Real disappointment
23 January 2026
Unprompted review
Reply from Sportega
Vielen Dank für Ihr Feedback. Wir möchten jedoch gegen die negative Bewertung Einspruch erheben.
Die Reklamation bezüglich der angeblich unvollständig zugestellten Sendung wurde sorgfältig geprüft. Zur Überprüfung haben wir dem Kunden eine Videoaufzeichnung des Verpackungsvorgangs zugesandt. Nach Auskunft unserer Reklamationsabteilung wurden alle Schlittschuhe sehr sorgfältig verpackt, und zwar auf eine Weise, die es ausschließt, dass die in der Mitte des Pakets befindlichen Schlittschuhe während des Transports verloren gegangen sein könnten. Auf der Aufzeichnung ist außerdem deutlich zu sehen, wie alle Kartons mit der bestellten Ware verpackt wurden.
Die entstandene Situation bedauern wir sehr. Die Sendung war jedoch in transparenter Folie verpackt, sodass bei der Übernahme auf den ersten Blick erkennbar war, wie viele Kartons sie enthielt. Hätte die Sendung tatsächlich nur zwei statt drei Kartons mit Schlittschuhen enthalten, hätte dies durch ein bei der Übernahme aufgenommenes Foto belegt werden müssen, auf dem klar zu erkennen ist, dass die Sendung nur zwei Kartons enthält.
Das Foto, das wir vom Kunden erhalten haben, belegt leider weder, wie viele Kartons die Sendung tatsächlich enthielt, noch, ob sie gegebenenfalls nachträglich neu verklebt wurde. Da kein eindeutiger Nachweis für den Verlust eines Teils der Sendung vorgelegt wurde, wurde die Reklamation seitens des Transportunternehmens DPD abgelehnt.
They are selling overpriced (150e)…
They are selling overpriced (150e) products (badminton shoes) that don’t last long (4 month). That’s a shame.
24 December 2025
Unprompted review
Reply from Sportega
Guten Tag, Herr Henry,
vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie eine schlechte Erfahrung gemacht haben.
Wie wir Ihnen bereits intern mitgeteilt haben, kann es zu einem solchen Schaden auch durch eine mechanische Beschädigung kommen.
Gleichzeitig haben wir Sie darüber informiert, dass Sie das Produkt gemäß den Anweisungen auf unserer Webseite zur Reklamation einsenden können.
Bislang haben wir die Schuhe jedoch noch nicht zur Bearbeitung erhalten.
Wir bitten Sie daher, wie in unserer internen E-Mail beschrieben vorzugehen.
Vielen Dank für Ihr Verständnis.
Sportega-Team.
Cent reach to custumor service. And they wont call, or answer the mail I've sent for the last 3 weeks
Cent reach to custumor service.
3 days, 40 each day. No answer. They don't show trustpilot on their site. But a site were you have to make an account. As fake as it gets
This second section is written after their answer. I tried calling. But as always, waiting music. No answer.
No standards. Never buying on this site again.
You will NOT be able to get your money back.
To sportega-
I just called you, and my family member called you. Sat in line for 40 min, without answer, no info about number of customers before her. Only ridiculous waiting music. So get your stuff straight.
Good to hear from. You
I really do hope that's the case. Because you've been called 2 times a week, the last month. And that's not normal.
I'll send you a mail. Thanks for the answer.
Update:
14 days since i wrote you again. NO answer.
Is there another bad explanation? Or are you just scamming people directly?
"A flaw in the system" my ass.
Why are you even trying to explain it. There is nothing to explain, other than you just don't care about your customers.
Do you have a actual answer on this?
You never answered the mail I wrote. AFTER you said that I could write to the mail-adress on your website.
You are NOT calling back. The last month, no calls?
And why haven't you fixed this "problem" its been three weeks.
Send me a goddam mail.
Now its your turn to write me. I have tried 3 weeks.
19 November 2025
Unprompted review
Reply from Sportega
Dear Customer,
Thank you for your feedback.
To be honest, we are not sure where the issue is occurring. The technical problem with our phone line has been resolved and the line is fully operational. We also call back any missed calls. We have no record of any missed calls or unanswered emails from you. We regularly ship orders to Denmark without any issues.
We kindly ask you to send an email directly to our Head of Customer Service, Nikol, at:
nslezakova@sportega.cz
All our contact email addresses are active, including info@sportega.de
Thank you for your understanding.
Sportega Team
Customer service writes back emails…
Customer service writes back emails after a few days. The offer on the website is inconsistent with the actual sizes. I do not recommend.
7 February 2025
Unprompted review
Reply from Sportega
Hello, thank you for your review. Unfortunately, the range of sizes varies and slight nuances with different brands are possible. We strive for continuous improvement . Thank you for your understanding.
Super high delivery and return costs...
21 September 2024
Unprompted review
Reply from Sportega
Thank you for your feedback.
The shipping cost is € 7,99. The cost of the return depends on the size of the package. The return address is within the Netherlands.
Thank you for your understanding.
Sportega.
AVOID - Same as the last post
Same as the last post; I also ordered an Thule easyfold XT 3 on the sportega.be website... exactly the same... DPD received in Belgium then a request from Sender aka sportega to return... so never came out for delivery; missed our holiday departure (3 days) and now they have both my money and the item. Also, really poor customer service, saying I have to chase DPD etc...
15 July 2024
Unprompted review
Reply from Sportega
Guten Tag,
wir danken für Ihre Bewertung. Wir bedauern sehr, dass die Zustellung nicht erfolgreich war.
Wir erlauben uns Ihrer Äusserung widersprechen, dass die Sendung überhaupt nicht von uns versendet wurde.
Das Paket wurde Siehe Link:
https://www.dpdgroup.com/cz/mydpd/my-parcels/incoming?parcelNumber=13855123846716&lang=en
am 8.7.24 versendet am 16.7.24 an uns zurückgestellt. Am selben Tag haben wir die Retoure bearbeitet und den Betrag über Ihre Karte rückerstattet. Bis der Betrag an Ihre Karte zugeschrieben ist, dauert ca. 3 Werktage (abhängig von der Bank).
Bedauerlicherweise hat der DPD/Belgien in der letzten Zeit nicht zustellen können und hat die, trotz unserer Bemühung zurückgesendet. An der Webseite www.sportega.be wird das Produkt aus diesem Grunde nicht mehr angeboten.
Alle andere Länder in die wir Thule Produkte liefern DACH/NL/IT/FR werden problemlos zugestellt.
Wie in der vorherigen Bewertung mitgeteilt wurde, möchten wir Sie vergewissern, dass es nicht in unserem Interesse ist, die Zustellung an den Kunden zu erschweren und unser Bestes zu tun, um den Kunden zufriedenzustellen, was wir seit mehr als 20 Jahren tun.
Wir möchten uns noch einmal entschuldigen und Ihnen für Ihr Verständnis danken.
Sportega-Team
Thule EasyFold XT 3 934
I bought a bicycle carrier from Thule EasyFold XT 3 934 from SPORTEGA and normally it should have been delivered in 3 day but after 7 days it has been sent back to warehouse of the Sportega. I sent lots of emails and they did not reply me. I called them this time and the responsible person was very rude. I am not sure if they are going to refund me but I will sue them % 100. This company is untrustworthy. I don't recommend them. DPD parcel has been sent to center and they did not pay my money. Why ? the answer is simple. They are lack of trustworthy and work experience.
15 July 2024
Unprompted review
Reply from Sportega
Thank you for your review.
We would like to explain the unpleasant situation with the delivery of your parcel.
We are very sorry that we have not been able to deliver to you. However, we would like to reassure you that we have not stopped the delivery to you.
Unfortunately, the parcel was incorrectly sorted and misdirected by DPD. Hence the delay. Last week we tried to reroute the parcel and have it delivered to you by DPD.
Finally, at your request, we have requested the return shipment from the deliverer.
We have processed the refund and refunded the amount to your card. However, it may take 2-3 working days for the amount to be credited to your card.
We would like to reassure you that this is not in our interest
to complicate the delivery to the customer and do our best to satisfy the customer, which we have been doing for more than 20 years.
We would like to apologize once again and thank you for your understanding.
Best Regards.
Sportega-Team.
Was a good service
Was a good service. My hockey stuff arrived with no issue, equipmentwas in order. Only 4 Stars as its not actually a german company but seems to be located in Czech and the postage took a while to get to me.
6 January 2024
Unprompted review
Reply from Sportega
Guten Tag, wir danken für Ihre Bewertung. Es freut uns, dass Sie mit den bestellten Artikeln zufrieden waren. Das sportega ein tschechischer E-Shop ist, kann der Kunde über die Homepage erfahren. Wir möchten hoffen, dass dies kein Hindernis in EU für Einkäufe ist. Vielen Dank.
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