The advice I received was exactly what any one could wish for. It was prompt, clear, concise, and delivered in clear, readily understood language. The change over benefits and arrangements were easi... See more
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We help customers find a better electricity and gas plan. Based in Melbourne, Australia we compare residential, business and new connection energy plans from a panel of preferred suppliers. Our purpose is to offer you free, honest and independent advice on which plan best suits your needs, whether it be the cheapest deal, energy type, contract or no contract, we will find you the perfect plan. Then to top it all off once you're happy with our recommendation, we'll sort all the paperwork out for you and arrange the set up. Then all you have to do is wait for your next meter reading or move in date and your new supplier will take over the billing. The best thing is you don't pay a thing for our service, you have a 10 business day cooling off period if you're a little unsure, and if you're happy with the arrangement you'll be on your way to cheaper electricity and gas.
Level 1, 850 Collins Street, 3008, Docklands, Australia
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Energy Wizard is one of the best platforms I’ve used for years to review my energy bills. They’re incredibly helpful, always scanning for a better deal tailored to you and your family. All you have to do is send them a copy of your bill or read it over the phone, and they’ll find you a better option—simple as that. My tip is to give them a call every six months or so to review your plan, since energy companies regularly change their offers and deals on the regular.
Although they got me connected with electricity which was great thanks. But then I asked for them to connect the gas and no reply at all from them maybe this is how they do business.
I called them and a recorded message said leave your number and you won't lose your place in the queue. I never heard back. I wonder how many people have had that experience?
They were very quick with getting back to me and service was fantastic
Easier to deal with. Good PR. Could understand the staff member. Could ask questions at will.
I was dealt with promptly by a lovely gentleman; however I was very annoyed that I believed I had rung the phone number for Origin Energy and ended up with AGL via it seems "Electricity Wizard". Seems like a devious juxtaposition of contact numbers on line. I ended up feeling somewhat scammed.
Nothing happened i had to ring Origin for connection.Origin said electricity wizard are just a reseller and cant do much.
Very prompt to deal with and helpfull staff. Thank you for your asistance.
The person I was speaking with spoke too quickly so I had difficulty understanding
Electricity supply was connected when I was told it would be. I was contacted by the team in regard to a mistake with the recording, gentleman I spoke to was polite and helpful.
Nothing went wrong so far. I thought i was calling ACTEW as number was on email
It was fairly quick and easy. Person on phone was difficult to understand at times otherwise process was easy.
I was Very Happy with the service I had from Shoaib Nafees this afternoon :-)
The man listened and did what l asked. Could not be better.
Great prompt service with everything explained thoroughly.
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