GoSwitch Reviews 

14,483
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, knowledgeable, and helpful, making the process easy and stress-free without pressure. Many appreciate the excellent customer service, noting that agents patiently explain options and efficiently find suitable deals. People often highlight the smooth user experience, leading to significant savings and positive outcomes. However, some customers also noted that recommended plans were not always the best fit, with a few finding they did not save money or even paid more. Others mentioned being placed on inappropriate plans or experiencing unexpected rate changes after switching, leading to dissatisfaction with the final cost.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their honesty, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and impressive... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, knowledge, and... See more

User experience

Users describe positive interactions with user experience, finding the process effortless and easy to... See more

Price

People report positive experiences with price, with many reviewers stating that they were able to find better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, ease of speaking with the same person each time. Nothing was too much trouble. Brilliant product knowledge when comparing & recommending changes which were made easy to und... See more

Rated 5 out of 5 stars

I was initially hesitant, as I was still trying to research the options for electricity myself. But, Marie rang and was very competent, helping me find the best deal for our current situation. Having... See more

Rated 5 out of 5 stars

I don't have the time, to fully evaluate the subtle changes made to Electricity pricing. However it is noticeable that it increases. The itemised bills are not easy to read. Resellers should not be... See more

Rated 5 out of 5 stars

The consultant was very polite and listened when spoke of why looking into my queries of "free energy" times, type of energy looking to get quotes from etc. we went through varieties of options availa... See more


Company details

  1. #3 of 11 best companies in Price Comparison Site
  2. #3 of 9 best companies in Energy Supplier
  3. #3 of 9 best companies in Health Insurance Agency

Written by the company

Life is complicated enough so why does finding the right energy plan need to be? At GoSwitch, we have one mission. To make the complex simple. So when you speak with us, we speak in your language, we understand your needs and energy profile, then cut through the complexity and offer a simple to understand energy plan. Then we top it all off by setting it all up for you. No paperwork, no more phone calls and hold time, done in a matter of minutes.

GoSwitch

Written by the company

GoSwitch Comparison is 100% free.
GoSwitch is a comparison website designed to help you save on your energy & health bills. We take the complexity out of comparisons & provide you with easy to understand recommendations at no cost to you.

Contact info

Save On Your Energy Bills Today!

Get A Better Deal On Your Electricity & Gas In Less Than 2 Minutes.

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(14,483)

2,074 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jame was amazing

Jame was amazing, listened, understood my needs and was able to recommend the right supplier. A great experience. It's rare to deal with such an engaging, professional and knowledgeable individual.

22 July 2026
Rated 5 out of 5 stars

On top of his game

Dean was on top of his game and was recommending the plan I eventually changed to even before I had finished explaining our situation to him. He had considered the best option for someone with a large battery and extensive solar panel setup even before he made the call. Well done.

15 July 2026
Rated 5 out of 5 stars

Go switch cares

Go switch cares, if you are already on the best plan they will tell you, if not they quickly request a change. Yesterday I called and Dean helped me get better rates for gas and electricity and it's not the first time Dean helped, thanks Dean for making it easy for me to switch without trying to work out which company to change to.

22 July 2026
Rated 5 out of 5 stars

I dealt solely with a young…

I dealt solely with a young representative named Joel, his knowledge of the intricate rates for both Electricity and gas supply etc where excellent and explained thoroughly. I was that impressed I had a neighbour phone him the next day to have her gas supply and costings updated. 10/10 for Joel.

21 July 2026
Rated 1 out of 5 stars

Shonk!

Go Switch recommended a company called 1st Energy.
Exactly one month after signing up with 1st Energy I received an email telling me my rates where increasing (with 9 days notice). The new rates basically put me on same rates as I was originally.
What a shonk!!! What a waste of time!!!

21 July 2026
Rated 5 out of 5 stars

Thumbs Up 👍

The advertising short, the information was clear and the price was competitive. Clearly a company that knows how to satisfy its customers. If only I could find a man that operated the same, I’d have it all 😎

20 July 2026

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