Electricity Wizard Reviews 

16,320
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 407 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the knowledgeable and friendly staff for making the entire utility connection process remarkably smooth and professional. Reviewers note that representatives take extra time to explain everything clearly, answering all questions patiently and ensuring a completely stress-free experience. However, some people mentioned that certain representatives spoke too quickly, making it rather difficult to follow the details provided. A few other people also felt that occasional confusion arose regarding the actual business they were contacting during the initial setup. Consumers additionally pointed out instances where callbacks were missed or communication was delayed when trying to finalize arrangements.

What people talk about most

Staff

Clients share positive opinions on staff, noting that representatives are prompt, polite, and very helpful.... See more

Service

Reviewers highlight positive aspects of service, noting that representatives are kind, helpful, and very... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are incredibly helpful and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Response time

Users describe satisfaction with response times, noting they experienced short wait times in queues and that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The advice I received was exactly what any one could wish for. It was prompt, clear, concise, and delivered in clear, readily understood language. The change over benefits and arrangements were easi... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of connecting my gas and electricity at my new home with Luke Svircic today. From start to finish, the process was professional and seamless, and Luke answered all my questions, which... See more

Company replied

Rated 5 out of 5 stars

Rebecca fully understood my needs, and what knowledgeable and professional in all aspects of our interactions. She also was totally OK for me to do my own due diligence, and get back to her, which I... See more

Company replied

Rated 5 out of 5 stars

I had queries about conditions other than price with two companies. Their websites didn't answer my questions nor did the email or phone numbers give a response. Your rep gave me the answers and I was... See more

Company replied


Company details

  1. #5 of 9 best companies in Energy Supplier
  2. #2 of 3 best companies in Housing Utility Company

Written by the company

We help customers find a better electricity and gas plan. Based in Melbourne, Australia we compare residential, business and new connection energy plans from a panel of preferred suppliers. Our purpose is to offer you free, honest and independent advice on which plan best suits your needs, whether it be the cheapest deal, energy type, contract or no contract, we will find you the perfect plan. Then to top it all off once you're happy with our recommendation, we'll sort all the paperwork out for you and arrange the set up. Then all you have to do is wait for your next meter reading or move in date and your new supplier will take over the billing. The best thing is you don't pay a thing for our service, you have a 10 business day cooling off period if you're a little unsure, and if you're happy with the arrangement you'll be on your way to cheaper electricity and gas.


Contact info

Spend less on energy, without the hassle

Switch online in minutes and start saving today

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.5

All reviews

(16,320)

374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

extra high speed reading…

Firstly during almost the entire conversation we could hear a second conversation in the background.
Secondly the recordings played were so fast and detailed that there was no way we could really consider what was being said. We are assuming that the electricity and gas will be switched to us and the details of the plans can be examined when they are provided

13 April 2026

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