The absolute worst costumer service of my entire life. Never have I experienced such lack of professionalism and responsibility for their product. Could not say this more, don’t buy from this company!... See more
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I recently purchased a Momas balance+ belt drive bike, which is great value for the money. Only complaint is the tires as they are super thin and has caused multiple punctures. Their Service departm... See more
Company replied
I was confused with the info in my delivery app, but a quick reply from customer service soon resolved the confusion. The product was delivered a bit delayed, but it was ordered during Black Friday,... See more
My bike is now definere just a few days after agrement. Extrem positive support with a few questions from me. Your support never left me alone. Outstanding help so thank you very much.01-4-2026.
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Company details
Written by the company
Skandinaviens største forhandler af elektriske scootere. Vores forretning blev startet i Drammen, Norge i 2014, og siden da har E-Wheels leveret en stor del af Nordens små elektriske køretøjer og betragtes som en pioner inden for det grønne skift. Har du købt et produkt og har brug for hjælp? Send os en e-mail på: mail@ewheels.se, så hjælper vi dig!
Contact info
Denmark
- mail@e-wheels.dk
- e-wheels.dk
3.7
Average
751 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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The absolute worst costumer service
The absolute worst costumer service of my entire life. Never have I experienced such lack of professionalism and responsibility for their product. Could not say this more, don’t buy from this company!
20 August 2026
Unprompted review
Reply from E-Wheels Danmark
Hello,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration this situation has caused.
We have thoroughly reviewed your case internally. Your product had suffered severe damage, which is why the handling took additional time to evaluate properly. To resolve this for you as quickly as possible, we have made the decision to replace your damaged unit with a brand-new one.
Our team is currently handling the replacement process, and you will receive an update regarding the dispatch of your new product very shortly.
If you have any further questions or need direct assistance, please don't hesitate to reach out to us directly through our customer support channels.
Best regards,
E-Wheels
Extremely Disappointing – Multiple Severe Defects After Just One Year
I am writing this long review to express my deep dissatisfaction with the E-wheels E2S V2 Pro Long Range 2025. This scooter was originally purchased by my stepfather, who used it only for short commutes. However, when I needed to start using it for my daily commute to work from Vanløse to Indre by CPH, the scooter completely failed across mechanical, electrical, and performance aspects. These severe issues began after about one year of ownership, right before the summer holiday.
First, the front motor has developed a persistent and concerning clanking/clunking noise. This happens during acceleration and when passing over normal road surfaces, which makes the scooter feel unstable and unsafe to ride.
Second, the battery life is completely unacceptable. This is marketed as a "Long Range" scooter, yet it cannot even manage to hold a charge for more than 10 km. I weigh between 75–80 kg, which is well within the standard weight limit for an adult scooter, making this abysmal range a clear defect rather than a user-capacity issue.
Third, the back light has completely stopped working. A non-functional rear light is a major safety hazard, rendering the scooter illegal and highly dangerous to operate in low-light or nighttime conditions.Overall, the product quality has been highly disappointing. It is unacceptable that a scooter breaks down so extensively just after the one-year mark. I expected a reliable vehicle, but instead received a scooter riddled with functional flaws. I strongly advise others to look elsewhere for the time being. This vehicle was purchased on June 10, 2025, and is still covered under warranty. I intend to keep this negative review active to warn other consumers, but I am fully prepared to update or change my rating once E-wheels honors the warranty and completely resolves these defects.
PS. : Even though the scooter is unlocked it was set in the app to 20 km legal limit from the start, so in a way it was used completely under the maximum capacity/resistance
3 June 2026
Unprompted review
Reply from E-Wheels Danmark
Hello,
Thank you for taking the time to share your detailed feedback.
We are deeply sorry to hear about the issues you have experienced with your E2S V2 Pro Long Range—especially regarding the noise from the motor, the reduced range, and the non-functional rear light. This is certainly not the quality or experience we strive to provide.
Since the scooter was purchased on June 10, 2025, it is still covered under right of complaint timeperiod, and we would like to resolve this for you as quickly as possible.
Could you please send an email to mail@e-wheels.dk? Please include your order number and a brief reference to this review so that our technical and customer support team can prioritize your case and arrange a proper solution for you.
We look forward to hearing from you and making things right!
Have a really nice day!
Kind Regards,
E-Wheels
Great quality bike lock with an alarm…
Great quality bike lock with an alarm that I've been using for almost a year now. It's really nice and would buy again!
26 August 2025
Reply from E-Wheels Danmark
Hello,
Thank you for the great review!
We’re thrilled to hear that the alarm lock has been keeping your bike secure and serving you well over the past year. Safe rides! 🚴♂️🔒
We appreciate your support!
Kind Regards,
E-Wheels
I have bought from this company…
I have bought from this company before,I bought a E2S V2 LR with air tyres. After 13 months with numerous punctures, crashes,it was running a little rough, i decided to have it checked and get solid tyres mounted. It was better for me to invest an extra 1000dkk and buy a new E2S V2 LR
I went to the Aarhus store, instead of ordering online. I was looked after by Anosh whose service was friendly, informative and no sales pressure. I eventually left the shop with the E2S V3 with solid tyres . This is the updated version of my previous purchase and has shocks front and back. This meant an extra 1300dkk extra on top of what i would have had to pay my old model to be checked.
For me personally I wonder if it was worth buying the newer model because I feel like the solid tyres have cancelled any benefits of the shocks. This is my transport to work and general zooming around my town which has good bike lanes and very few bumps I have to worry about.
My reasons are
1. A harder riding experience. You can feel the surface of the road/bike lane a lot more with solid tyres
2 a loss of grip which can be challenging in wet weather conditions.
3. A loss of grip also means you lose some of the acceleration when you start and it takes a little longer to reach full speed. For me this is also noticeable on the hills of hell in my town.
Non of the above reasons for my displeasure are an unknown phenomenon but are well documented online so I was not totally surprised,only surprised at how much it changed the ride experience which saddened me a little.But then I remember the problems of repairing punctures and think "ok, I will take the trade off"
Overall I am still happy to give 5* and return at a later date
2 June 2026
Unprompted review
Reply from E-Wheels Danmark
Hello,
Thank you so much for taking the time to share your detailed experience with us, and thank you for the 5-star rating!
We are absolutely thrilled to hear that you received such fantastic service from Anosh at our Aarhus store. We always strive to provide honest, friendly guidance without any sales pressure, so we will definitely pass your kind words along to Anosh!
Your observations regarding the switch from pneumatic (air) tires to solid tires are completely spot on. As you rightly mentioned, it is a classic trade-off: you get total peace of mind knowing you will never experience a puncture again, but the compromise is a slightly firmer ride and a bit less grip, which can impact acceleration and hill-climbing. Even though the dual suspension on your new E2S V3 helps absorb the bumps, it can't quite replicate the natural cushioning that air tires provide.
We truly hope that a maintenance-free daily commute without the hassle of flat tires proves to be a worthy trade-off for you in the long run on your way to work.
Congratulations on your new E2S V3, and ride safely out there on the bike lanes. You are always more than welcome back to our Aarhus store anytime! 😊🛴
Best regards,
E-wheels
Unsatisfied
I am extremely dissatisfied with the service I received regarding the repair of my e-scooter.
After less than 10 months, the scooter developed a fault. I followed all of E-Wheels' instructions, removed the battery as requested, and sent the scooter to their workshop. However, after weeks without the scooter, it was returned to me incomplete and not ready to use.
My son has been unable to use the scooter for a long time, and I have spent a considerable amount of money because of this issue. The whole process has been frustrating and disappointing, and I feel that the repair has been handled very poorly.
Based on my experience, I strongly advise people to stay away from E-Wheels.
12 June 2026
Reply from E-Wheels Danmark
Hello,
Thank you for sharing your feedback.
We are very sorry to hear that you are dissatisfied with the process, as our goal is always to provide a smooth and satisfactory service experience.
We would like to clarify how the repair was handled from our end. Because the fault occurred within 10 months of your purchase, the entire repair was covered fully at our cost under your right of complaint. In addition to fixing the primary issue, we have also replaced the damaged screws and the bottom cover free of charge to ensure the scooter was in the best possible shape.
Regarding the battery, as you mentioned, we are legally required by shipping companies to ask customers to remove the battery before shipping due to strict hazardous materials transportation regulations. Since you kept the battery at home, the scooter was returned to you without a battery installed so that you could simply reinsert your original battery upon its arrival.
We always strive to complete service as quickly as possible, but shipping times and thorough quality checks can sometimes extend the turnaround time.
It is very disheartening to hear that you feel the repair was handled poorly, as we genuinely covered all parts, labor, and additional wear-and-tear components at our own expense to help you. If there is anything else specific that was missing or if you need any assistance with reinserting the battery, please reach out to our customer support directly so we can make this right for you.
Kind Regards,
E-Wheels
Even though the battery was not working…
Even though the battery was not working properly 5* cause the customer service makes the difference. Quick and uncomplicated response, new battery sent and everything is fine.
14 May 2026
Reply from E-Wheels Danmark
Hello,
Thank you for taking the time to share your experience. While we always strive for perfect components, hiccups can happen—but as you mentioned, having a responsive customer service team behind the product makes all the difference.
We are glad we could help resolve this quickly with a new battery. Thank you for your support, and happy riding!
Kind Regards,
E-Wheels
The bike is too heavy and the…
The bike is too heavy and the accessories I bought don’t work. I’ve bought from them before and I was very happy with it, but this time i got completely scammed.
23 April 2026
Reply from E-Wheels Danmark
Hello,
Thank you for sharing your experience. It is disappointing to hear that your latest purchase is too heavy for you and you feel it's not suitable, especially given your previous positive history with us.
Our customer service team has already reached out to you regarding your contact, and we are actively handling the situation to find the best possible resolution. We are truly sorry to hear that the electric scooter model you chose has not proven to be suitable for your needs.
We are committed to resolving this and ensuring you are satisfied with your experience. Thank you for your continued patience as we work through this with you.
Have a really nice day!
Kind Regards,
E-Wheels
The battery did not function after just…
The battery did not function after just 4 months and we did not get a new one but had to pay 5300kr
2 April 2026
Unprompted review
Reply from E-Wheels Danmark
Hello,
Thank you for sharing your experience. It is very disappointing to hear that you feel that the warranty has not worked as expected and that you have not received the assistance you requested regarding the battery.
We would like to review this case again to understand what went wrong in our assessment and communication with you. In order for us to investigate the matter further, I need to ask you for the following information:
-Order number or copy of receipt for your purchase.
-The email address used to place the order.
-Any case number from our customer service if you have previously been in contact with us regarding this.
Please send us this information as soon as possible, and we will prioritize a renewed review of your case.
Have a really nice day!
Kind Regards,
E-Wheels
big motor noises and flat tires
We bought two. Both started making big motor noise after about half a year, but were still usable. One worked fine but got stolen. Another get flat tires quite easily, in the past two months, we’ve had two flats.
20 April 2026
Unprompted review
Reply from E-Wheels Danmark
Hello,
Thank you for sharing your experience with us. It is sad to hear that both of your e-scooters have had issues with both engine noise and tires, and we are very sorry that one of them was stolen – it is a sad situation.
Regarding the engine noise, we would like to investigate whether this is something that can be fixed. Even if they are still usable, the engine is not meant to be making a disturbing noise after only six months.
Regarding the tires, we understand that it is frustrating to have recurring punctures. This can sometimes be due to tire pressure or the terrain you are riding on, but we would like to help you review if there is anything we can do to minimize the risk of future punctures.
In order to be able to help you further, we need your order number. If you are able to attach it, I will be happy to take the matter further to see how we can help you with the engine noise and give you tips to avoid punctures in the future.
Have a really nice day!
Kind Regards,
E-Wheels
Nice help on distance
Nice help on distance, they send an new charger. We find out that our was not working anymore.
15 April 2026
Reply from E-Wheels Danmark
Hi!
Thank you very much for your review, and feedback.
Wish you a great day further on! 😃
My bike is now delivered just a few days…
My bike is now definere just a few days after agrement. Extrem positive support with a few questions from me. Your support never left me alone. Outstanding help so thank you very much.01-4-2026.
1 April 2026
Unprompted review
Reply from E-Wheels Danmark
That is wonderful to hear! It’s truly the best feedback we can get.
We know how frustrating it is when your bike isn't working as it should, so we are very happy that our support team could be there for you every step of the way. Hearing that you felt supported and never "left alone" means the world to us—that is exactly the kind of service we strive to provide.
Thank you for your patience and for the trust you placed in us. We’ll be sure to share your kind words with the whole support team!
Enjoy the ride and have a fantastic day!
Kind Regards,
E-Wheels
I had a great experience with E-Wheels…
I had a great experience with E-Wheels customer service.
William, Team Lead Customer Service, was very helpful and professional throughout the whole process. He responded quickly, arranged a replacement motor for me, and made everything smooth and easy.
I received the motor, replaced it myself, and everything is now working perfectly.
I really appreciate the support and excellent service. Thank you, William!
Highly recommended.
7 April 2026
Unprompted review
Reply from E-Wheels Danmark
Hi!
Thank you so much for your wonderful review and kind words!
We are incredibly happy to hear that William was able to help you get back on the road quickly with a replacement motor. We truly appreciate your patience and your effort in installing the part yourself—great job!
I will personally make sure to pass your praise along to William. It always gives the team an extra boost of motivation when our customers take the time to share such positive experiences.
Enjoy your rides ahead!
Kind Regards,
E-Wheels
Always a pleasure getting service from…
Always a pleasure getting service from e-wheels. Super helpful and customer oriented.
30 March 2026
Unprompted review
Reply from E-Wheels Danmark
Hi!
Thank you so much for your kind review!
Wish you a great Eastern holiday! 😃
Scooter Repair
Bought my scooter from e-wheels almost a year ago and recently had a problem with an error code and the scooter not being able to accelerate. Went on to the website to file the claim was promptly contacted by their customer service who gave me the options on how to bring in the scooter for a warranty check. Ended up taking the scooter into the Helsingborg location were they promptly assess the issue and fixed it within an hour and a half at no charge. I must say the customer service was surprisingly fantastic with e-scooters as it's not been my experience with other companies and will definitely recommend them and do business with them again in the future.
20 March 2026
Unprompted review
Reply from E-Wheels Danmark
Hi!
Thank you so much for your feedbakc, we really appreciate it!
Welcome back,
Wish you a great weekend! 🙂
I'm very happy with my bike and very…
I'm very happy with my bike and very grateful to William who answered all my questions before and after the purchase.
30 January 2026
Unprompted review
Reply from E-Wheels Danmark
Hi!
Thank you for your kind review,
Welcome back!
Have a good day 😃
Great product and fast
10 September 2025
Reply from E-Wheels Danmark
Hi,
Thank you for your kind reply!
Welcome back at a later time,
Have a great day 🙂
Great customer service
Great customer service. I was helped by Elina and Torgard and both were very communicative and supportive. They made the change of spare parts a breeze. Highly recommended.
26 January 2026
Unprompted review
Reply from E-Wheels Danmark
Dear Johannes,
Thank you so much for your feedback! 😊
We’re thrilled to hear that our support team could assist you and that the spare part replacement went smoothly. We’re glad everything worked out well!
If you have any further questions or need assistance in the future, our team is always here to help.
Thank you for choosing E-Wheels, and we look forward to assisting you again.
Best regards,
E-Wheels Support Team
I bought a scooter on December 12
I bought a scooter on December 12, 2025, but unfortunately I regretted my order, and I canceled it the next day after agreement with E-wheels, and it was returned according to the instructions from e-wheels. Now more than 2 months I have not received the money back yet.
On the other hand, E-wheels has sent me a lot of emails, where they come with "explanations" that the money will be sent soon - but I have never received the money.
I want to warn you before you buy anything from this company, the whole process has been a nightmare
13 December 2025
Unprompted review
Reply from E-Wheels Danmark
Hej Finn,
Tak fordi du har taget dig tid til at dele din oplevelse på Trustpilot.
Vi forstår fuldt ud, at det har været en meget frustrerende situation, efter at din returpakke desværre blev væk hos PostNord. Vi beklager oprigtigt, at processen har taget længere tid end forventet.
Vi er glade for at kunne bekræfte, at sagen nu er løst, og at beløbet er blevet krediteret til dig. Vi håber, at dette kan være med til at give en god afslutning på forløbet.
Hvis du har yderligere spørgsmål eller behov for afklaring, er du naturligvis meget velkommen til at kontakte os, vi hjælper gerne. 🌼
Med venlig hilsen,
E-Wheels Kundeservice
Great value for money and Service, poor tire quality
I recently purchased a Momas balance+ belt drive bike, which is great value for the money. Only complaint is the tires as they are super thin and has caused multiple punctures.
Their Service department has been very accomodating with fast response and has offered to send new tires free of charge.
11 December 2025
Unprompted review
Reply from E-Wheels Danmark
Hi!
Thank you for your response.
We are glad to hear that you are satisfied with the help from us.
Do not hesitate to reach out if there is anything more we can help you with at a later point of time!
Wish you a great day, and merry christmas! 🎅
Reply from E-Wheels Danmark
Hej,
Tusind tak for din flotte anmeldelse på Trustpilot!
Det er altid dejligt at høre, at du er tilfreds – vi sætter virkelig pris på din feedback.
Tøv endelig ikke med at kontakte os, hvis du har spørgsmål eller hvis der er noget, vi kan hjælpe dig med fremover.
Vi ønsker dig en rigtig god dag!
Med venlig hilsen
E-Wheels Kundeservice
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