Ian Dimmack

I have bought from this company before,I bought a E2S V2 LR with air tyres. After 13 months with numerous punctures, crashes,it was running a little rough, i decided to have it checked and get solid tyres mounted. It was better for me to invest an extra 1000dkk and buy a new E2S V2 LR
I went to the Aarhus store, instead of ordering online. I was looked after by Anosh whose service was friendly, informative and no sales pressure. I eventually left the shop with the E2S V3 with solid tyres . This is the updated version of my previous purchase and has shocks front and back. This meant an extra 1300dkk extra on top of what i would have had to pay my old model to be checked.
For me personally I wonder if it was worth buying the newer model because I feel like the solid tyres have cancelled any benefits of the shocks. This is my transport to work and general zooming around my town which has good bike lanes and very few bumps I have to worry about.
My reasons are
1. A harder riding experience. You can feel the surface of the road/bike lane a lot more with solid tyres
2 a loss of grip which can be challenging in wet weather conditions.
3. A loss of grip also means you lose some of the acceleration when you start and it takes a little longer to reach full speed. For me this is also noticeable on the hills of hell in my town.
Non of the above reasons for my displeasure are an unknown phenomenon but are well documented online so I was not totally surprised,only surprised at how much it changed the ride experience which saddened me a little.But then I remember the problems of repairing punctures and think "ok, I will take the trade off"
Overall I am still happy to give 5* and return at a later date

A little confused when i first arrived,went to buy a mobile telephone i had seen online and there was no phones to be seen. Talked to an assistant and 10 mins later came out with the phone i wanted. Friendly service.

Quick delivery and to a local collection point

I ordered my E2s V2 long range+ el-scooter late Monday evening and wasn't expecting to receive it until Thursday at the earliest, so you can guess how surprised I was to receive a message Wednesday afternoon that it was ready for collection. To my reckoning that's less than the two days. As for my scooter 🛴 I don't know yet as I am on the way to collect as I write this.
Edit - later Wednesday
I am happy with my purchase, I have tried the scooter, tested it on the hill in my village which is quite steep and it kept 20kmh all the way up. Impressed even.
Edit 2 the next day
After a test tour last night that drained it's power (it was partially charged when arrived) I put it on charge after about 4 or 5 hrs I went to check how it was doing and was shocked at how warm it was. I don't know if this is normalbbut when they say don't leave it unattended while on charge. DON'T .
But still happy
Edit 3..let me start by saying that I know I will never get the maximum range as advertised for this scooter for two reasons.
1. The person who tested this for the range was probably a 16yr old who looked like a breeze could send them flying not some 55yr old coming in around 75kg.
2. I like the top speed of 20kmh too much 😁 unfortunately this is the legal top speed here in Denmark.😡
Today I took it out on a full charge and got around 17.5 km where only the last 1.5km was on the drive setting(set at max) the rest of the journey was on the setting sport at 20km.. unfortunately it died leaving me with a 30min walk 😡😰😂
There was only one time the scooter had trouble and that was expected (tunnel under the road , with a STEEP incline on the way out. Otherwise there where many times I could feel it wanted to go faster but because of the limiting it couldn't.
I know for normal day use around my village, hell hill included and or just getting to work this is just what I need .

I have given a full description of my experience, with this company,I have had small problems, a quick run down
1st order
1.damaged goods. Could have happened under transport who knows. Replaced by company after an E-mail talk with customer service but sent to the wrong pakkeshop than the one requested.
2nd order
Short said they sent it to the wrong pakkeshop again. I have taken a little responsibility in this, but there was other reasons as to why this irritated me on the day I went to collect. But this was explained in an email to customer service,who after proof of my accusations, could see something was wrong at their end. A written apology and a small discount from my order as a plaster on sore. They deserve a 4* because for me it hasn't been without problems but the response from customer service has, in my dealings, been fast, courteous and in the end I have been satisfied with both my purchases, except the last order, which I thought looked better than the picture on the site. So I will, use them again (🙏 for no problems) They delivered as promised,even the replacement came the day after I was told it was being replaced.so if you,the one that is bored enough to read this far,I say give them a try.

For my experience I would agree with the overall score on here,I gave them 5 because a 4 does not do them justice. I got damaged goods, got InTouch by Email (after normal danish work hours) received a reply the next morning and replacement was received the following day. The next problem was they sent the replacement to the wrong collection point , ok, nearest my home but not the same as the one in my order which was more convenient. Original order went in on Monday afternoon, received the next day and received my replacement Thursday afternoon.😀
BUT.... my experience on a whole has been a good one, with their quick, friendly response and resolution to the damaged product, I will be happy to use them again and at the same time happy to give a recommendation to others. Paid WAY less than half price for my products than in a high street shop, was happy with the quality and free next day delivery. 😁
To Kenneth from the customer service dept thanks for the friendly and quick resolution to my problem. 👍👍👍👍
Edit ..
19.01.25
Knocking the score down due to delivering to the wrong pakkeshop than the one on the order form. Can't comment on the order as i haven't been and collected it yet.. considering it is the 2nd time this has happened I Don't know if it is a system flaw or a mistake by staff but needs looking at. I will accept a little responsibility ( only a very little responsibility) as I should have read the message from GLS saying where to collect it. All this is explained in an E-mail I have sent.
Edit 2
20/1/2025
After I got home of course I was straight to the keyboard like a warrior and wrote an email.Today I received a reply and after providing proof of the mistake, they admitted the problem is with them, they apologized and gave a discount.
I finally collected the gift and it was well received and I don't feel like the pictures on the website did them justice (set of 3 electric candles in glass).I upped their score to 4. I can't give 5 as I have used this company twice and both times there have been problems small yes but still a little annoying. BUT i will still use them and recommend them because of their excellent customer service. In both cases they were quick to respond, very polite and I have ended up with a satisfactory conclusion.

I visited the shop in store centre nord and received friendly and helpfull service. This was my first time buying an e-cigarette so i had many questions. They took their time and helped a novice buy what he needed. Will not be the last time I visit this shop.