Customer service came through like rockstars when I had some concerns after the first month of membership. Goodcar doesn't seem to offer info about the car's service record, which was very important f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First, I got my report quickly, was able to use it in the sale of my car. When I had a minor issue with being charged for a renewal when I had cancelled just before the end of the trial period, GoodCa... See more
Company replied
I thought my trial was longer, but I very well could be wrong. But when I requested to cancel the subscription and receive a refund/credit, the response was a #5. Thank you to Jonah who handled the tr... See more
Company replied
search history was very good and thorough. Good pricing for the 7 day trial. WATCH OUT for the "automatic renewal" at full price ( In the fine print). i had to call to get the charge reversed. Custome... See more
Company replied
Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very reputable and excellent customer…
Very reputable and excellent customer service.All my issues were handled promply without any glitch
5 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nearly impossible to cancel a subscription
While they give me what I want, the subscription is hard to cancel and you have to go through a bot with no confrontation of your card being removed
5 September 2026
Unprompted review
Reply from GoodCar
Hello Nautaza,
Thank you for sharing your feedback. We’re sorry to hear that you found the cancellation process frustrating.
The steps to cancel a subscription are provided in the welcome email sent after sign-up and are also available on our website, so customers can easily review how to manage their subscription.
Regarding removing your payment information, please reach out to our support team at support@goodcar.com so we can assist you directly.
Thank you for giving us the opportunity to help.
Sincerely,
Mary
Voice of Customer Specialist
Thieves and liars
Rip off. I canceled right after we saw that they didn't have the info we needed. they charged me 29.95. when I contacted them they said I didn't cancel in time which I did. Make sure to take a screen shot of your canceled notice. Total rip off.
2 September 2026
Unprompted review
Reply from GoodCar
Hi James,
We’re sorry to hear about your experience and understand your frustration regarding the charge.
GoodCar offers a 7-day trial, after which the subscription renews at $29.95 per month unless canceled. The cancellation instructions are provided in the welcome email and are also available through your GoodCar website.
If you believe you canceled before the renewal but were still charged, please reach out to our support team at support@goodcar.com so we can review your account and assist you further.
Sincerely,
Mary
Voice of Customer Specialist
Reply from GoodCar
Hi Arnaud,
Thank you for the wonderful feedback! We’re glad to hear that your issue was resolved quickly and that you had an awesome experience with our service. We truly appreciate the 5-star rating!
Sincerely,
Mary
Voice of Customer Specialist
Bad information
I love that the site supposedly provides photos of any damage and also allows you to look around inside the car, but I’ve just searched three vehicles that Good Car reported as no accidents, however Carfax reported accidents. Also I contact the dealer about two of these vehicles and they confirmed that the vehicles have been an accidents so the information on Good Car is incorrect. Also, the photos of the vehicles on the Good-car site were not correct. The car I searched on CarFax, the dealer website and physically went to the lot had had a tan interior however, on Good Car web site it showed a black interior same VIN number online. Form my experience using Good car to verify accidents, It seems information on Good Car is very inaccurate, check for yourself. Check multiple sites and Ask the dealer. I found Carfax was more accurate with the information
5 September 2026
Unprompted review
Reply from GoodCar
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the discrepancies you encountered between GoodCar’s information, the dealer’s records, and CARFAX, particularly regarding accident history and vehicle photos.
GoodCar gathers vehicle information from multiple data sources, and while we strive to provide accurate and comprehensive reports, some information may differ across sources or not reflect the most recent updates. We understand how concerning this can be, especially when researching a vehicle purchase.
We appreciate you bringing this experience to our attention. If you need any further assistance, please don’t hesitate to reach out to our support team, and we’ll be happy to help.
Sincerely,
Mary
Voice of Customer Specialist
Scam company
Scam company. Not worth $30/monthly price tag! Don't sign up!
4 September 2026
Unprompted review
Reply from GoodCar
Hello Levi,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way.
We’d like to clarify that GoodCar offers a 7-day trial for $1.95, which then continues at $29.95 per month unless canceled during the trial period. The subscription terms and pricing are presented during checkout, along with an Order Summary and a required acknowledgment of our Terms of Service and Billing Terms before completing the purchase.
We understand that subscription charges can be frustrating if the terms were not understood at the time of enrollment. If you need any further assistance, please don’t hesitate to reach out to our support team, and we’ll be happy to help.
Sincerely,
Mary
Voice of Customer Specialist
Daniel did an amazing job in helping me…
Daniel did an amazing job in helping me out with my problem! Props to him!!!
5 September 2026
Reply from GoodCar
Hello Alexis,
Thank you for your wonderful feedback! We’re thrilled to hear that Daniel was able to help resolve your issue and provide such a great experience. We’ll be sure to share your kind words with him!
Sincerely,
Mary
Voice of Customer Specialist
Great help from Daniel
3 September 2026
Reply from GoodCar
Hello Grayson,
Thank you for your feedback! We're pleased Daniel was able to provide great help. We'll pass your 5-star review along to him. He'll be glad to hear it.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Caden,
Thank you for your 5-star review. We’re pleased to hear that you found our customer service helpful and easy to work with. We’re also glad we were able to assist you with your request and provide a full refund.
We sincerely appreciate your feedback and thank you for choosing Property Checker.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great experience Stephanie was very…
Great experience Stephanie was very kind and helped me out
3 September 2026
Reply from GoodCar
HI Adam,
Thank you for your wonderful 5-star review! We're so happy to hear that you had a great experience and that our team member was kind and helpful. We truly appreciate your positive feedback! Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Customer service is great
Customer service is great. They responded to my request so quickly and solved the issue in one day. Perfect. I will definitely use then in the future.
1 September 2026
Reply from GoodCar
Hello Tomislav,
Thank you so much for your feedback! We’re thrilled our customer service team responded quickly and resolved your issue in just one day. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Excellent Customer Service
Excellent Customer Service. Very helpful and professional.
2 September 2026
Reply from GoodCar
Hello David,
Thank you for your wonderful feedback! We’re delighted you found our customer service team helpful and professional. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Nestor,
Thank you for your kind words! We’re pleased you had a respectful and positive experience with our customer service team. We appreciate you sharing your experience.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Extremely disappointing..
Extremely disappointing... One is led to believe that you will get a report with lots of information and what was given to me had not one item that was of interest to me... CARFAX is a million times better.. Don't waste your time or your money to fall for the scam!!
2 September 2026
Unprompted review
Reply from GoodCar
Hello James,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted for you. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I would love to help turn things around, but I could not locate an account associated with the name you provided in this review. Please give us a call or email us at askgoodcar@ask.goodcar.com. Rest assured, we're here to help.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Overall Great
Just communicated well, response time was quick, professionalism was implied, and corrections were made.
29 August 2026
Reply from GoodCar
Hello Logan,
Thank you for your 5-star review! We’re glad you appreciated our clear communication, quick response time, and professionalism. We’re also happy we were able to make the necessary corrections.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Got the information I needed and…
Got the information I needed and canceling was easy. Even though I was a few hours late the representative that helped was extremely polite and helpful in helping me cancel and get a refund. Unlike other companies.
9 August 2026
Reply from GoodCar
Hi Jackie,
We are so pleased to hear that our team was able to assist you efficiently and courteously with your cancellation and refund. We always strive to make these processes as smooth as possible for our customers. Thank you for sharing your positive experience with us! Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Mari was able to help and even followed…
Mari was able to help and even followed up to make sure I got an email confirmation.
31 August 2026
Reply from GoodCar
Hello Cesar,
Thank you very much for your 5-star review. We are delighted to hear that Mari was able to assist you and went the extra mile by following up to ensure you received your email confirmation.
We truly appreciate your kind feedback and will be sure to share your comments with Mari and the team. Thank you for choosing us, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
WATCH OUT!
WATCH OUT! they will bill you $29.95/mo after 7 day. Be sure to cancel their "7-day unlimited" plan immediatly after you're done using their services.
I promptly called in and a refund was issued. I then deleted my account.
31 August 2026
Unprompted review
Reply from GoodCar
Hello Karl,
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and understand your concern regarding the subscription charge.
We have checked our records, but unfortunately, we were unable to locate an account under the name provided. To help us investigate this further and provide appropriate assistance, could you please share additional details associated with the account, such as the email address used to register?
If possible, please also provide a link to the account or any relevant account details so that our team can review the matter and assist you further.
We would appreciate the opportunity to look into this for you and resolve the issue.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello William,
Thank you very much for your 5-star review! We’re delighted to hear that you feel GoodCar lives up to its name and that you experienced prompt and helpful customer service.
We truly appreciate your kind feedback and your support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Tabitha,
Thank you very much for your 5-star review. We are pleased to hear that you found the information clear and easy to understand, and that you were able to access it easily. We also appreciate your kind comments regarding the presentation and format.
Thank you for choosing our service. We truly appreciate your support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.