Customer service came through like rockstars when I had some concerns after the first month of membership. Goodcar doesn't seem to offer info about the car's service record, which was very important f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First, I got my report quickly, was able to use it in the sale of my car. When I had a minor issue with being charged for a renewal when I had cancelled just before the end of the trial period, GoodCa... See more
Company replied
I thought my trial was longer, but I very well could be wrong. But when I requested to cancel the subscription and receive a refund/credit, the response was a #5. Thank you to Jonah who handled the tr... See more
Company replied
search history was very good and thorough. Good pricing for the 7 day trial. WATCH OUT for the "automatic renewal" at full price ( In the fine print). i had to call to get the charge reversed. Custome... See more
Company replied
Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Dexter was able to resolve the fact…
Dexter was able to resolve the fact that I did NOT sign up for a subscription. Goodcar needs to be more transparent before charging people for something they did not want.
23 August 2026
Reply from GoodCar
Hello Deborah,
Thank you for sharing your feedback. We’re pleased to hear that Dexter was able to assist you and resolve your concern regarding the subscription.
We sincerely apologize for any confusion or frustration this may have caused. We take transparency and clear communication regarding our services and charges very seriously, and your feedback is valuable in helping us improve the customer experience.
Thank you again for bringing this to our attention, and we appreciate your understanding.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Amazing quick & efficient
Amazing quick & efficient, easy to use & Customer Service via email was responsive & helpful!
I will be back!
☆☆☆☆☆ ■Thank you G00D Car■
23 August 2026
Reply from GoodCar
Hello Sean,
Thank you very much for your wonderful 5-star review! We are delighted to hear that you found our service quick, efficient, and easy to use. It is also great to know that our Customer Service team was responsive and helpful.
We truly appreciate your kind words and support, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Lucas,
Thank you very much for your 5-star review. We are delighted to hear that we made the process easy and straightforward for you. We truly appreciate your feedback and are pleased that you had a positive experience with our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I thought my trial was longer
I thought my trial was longer, but I very well could be wrong. But when I requested to cancel the subscription and receive a refund/credit, the response was a #5. Thank you to Jonah who handled the transaction. Peggy Jo
22 August 2026
Reply from GoodCar
Hi Peggy,
Thank you for sharing your experience! We’re glad Jonah was able to assist you and help resolve your request. We truly appreciate your kind words and are happy we could make the process as smooth as possible.
Thank you for giving us a try, Peggy! 🌟
Sincerely,
Mary
Voice of Customer Specialist
Reply from GoodCar
Hi Todd,
Thank you so much for the 5-star review! We truly appreciate your support and are glad we could provide you with a quick and positive experience. 🌟
Sincerely,
Mary
Voice of Customer Specialist
Great customer service and do business…
Great customer service and do business as advertised.
22 August 2026
Reply from GoodCar
Hi Braiden,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great customer service experience and that we delivered exactly as advertised. We truly appreciate your support!
Sincerely,
Mary
Voice of Customer Specialist
I forgot to cancel my trial and the…
I forgot to cancel my trial and the person I spoke to was very helpful with canceling
22 August 2026
Reply from GoodCar
Hi Kelly,
Thank you for sharing your experience! We’re glad our team was able to assist you with canceling your trial and make the process easy and straightforward. We truly appreciate your kind feedback!
Sincerely,
Mary
Voice of Customer Specialist
Prince listened and acted
Prince listened and acted! Way to go Prince!! I am a happy customer.
22 August 2026
Reply from GoodCar
Hi Dolores,
Thank you so much for your kind words! We’re thrilled to hear that Prince listened and addressed your request. We’ll be sure to share your feedback with him. We’re so glad to know you’re a happy customer!
Sincerely,
Mary
Voice of Customer Specialist
Predatory marketing practices
I wanted to lookup some information based on a license plate number.
A full report was not required, just some basic info.
Goodcar said they could do that for $2.00. Seemed like a good deal.
Then my credit card company asked if I really intended to spend $29.95 on Goodcar.
No, I had not, I had expected $2.00. I tried to decline that payment but was unsuccessful.
A few days ago, another charge for $29.95 appeared, and my card declined the payment. I did not knowingly sign up for any subscription.
At this point a asked them to cancel my credit card and issue a new one.
I do to care how good their customer service is, or whether or the reports are useful, the predatory marketing earns them 1 start.
18 August 2026
Unprompted review
Reply from GoodCar
Hi Jared,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns regarding the charges.
After reviewing your account, we confirmed that you signed up for a $1.95 7-day trial on July 11. The pre-checkout page clearly indicated that this was a 7-day trial that would automatically renew unless canceled.
A welcome email was also sent after signup, confirming the trial details, the exact date the monthly subscription fee would apply, and instructions on how to cancel. We found no cancellation request on the account, and the subscription was not canceled through the app or website, which is why additional attempts were made to charge the payment method on file.
To resolve this, I have now canceled your account, and a cancellation confirmation should have been sent to the email address on file. You were not successfully charged for August, and there will be no further charges.
Should you have any further concerns or need clarification, please do not hesitate to reach out to us at https://goodcar.com/support.
Sincerely,
Mary
Voice of Customer Specialist
Easy breezy to deal with GoodCar.
I had to check on a vehicle l was purchasing, l used GoodCar to check the VIN and as a non frequent car purchaser l cancelled the account immediately after getting the info l needed...very easy process. The service was easy to deal with.
14 August 2026
Reply from GoodCar
Hello Daniel,
Thank you for your review! We’re glad GoodCar made checking the vehicle’s VIN easy and straightforward. We’re pleased that the process worked well for you as an infrequent car buyer and that managing your account was hassle-free.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Charged multiple times
Signed up for service. Then was charged multiple times, as a subscription service. Will not use again.
21 August 2026
Unprompted review
Reply from GoodCar
Hello Paul,
Thank you for your review. My apologies for the confusion and inconvenience this has caused.
Our checkout page states that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a monthly subscription if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms.
I would love to help check your account, but I could not locate one using the name you provided in this review. Please give us a call or email us at askgoodcar@ask.goodcar.com. Rest assured, I'm here to help.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
They don’t make it easy to cancel
They don’t make it easy to cancel, it’s practically theft
21 August 2026
Unprompted review
Reply from GoodCar
Hello Knox,
Thank you for leaving a review. I'm sorry you felt the cancellation process was difficult and frustrating. This is not the kind of experience we wanted for you.
You can cancel the subscription by logging in to your account and selecting "Account Cancellation" or "Cancel Subscription" in the Contact Us form, or by contacting support via chat, email, or phone.
Our records show that your account has been canceled, and you will not see any future charges. Your access expired yesterday, August 21, 2026.
Rest assured, we are continually working to make our cancellation process clearer and more straightforward. Thank you for bringing this to our attention. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
wanted to check my car history.
wanted to check my car history.
there was nowhere to cancel “subscription” for billed for the next month.
only way to cancel, is by calling them directly.
21 August 2026
Unprompted review
Reply from GoodCar
Hello Joe,
Thank you for sharing your feedback. I'm sorry that you found the subscription cancellation process difficult. I understand how frustrating that can be.
You can cancel the subscription by logging in to your account, going to the "Support" tab, and selecting "Account Cancellation" or "Cancel Subscription" in the Contact Us form, or by contacting support via chat, email, or phone.
I would love to help turn things around, but I could not locate an account associated with the name you provided in this review. Please give us a call or email us at askgoodcar@ask.goodcar.com. Rest assured, I'm here to help.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Saved me from buying a lemon!
14 August 2026
Reply from GoodCar
Hello Stephen,
Thank you for your review! We’re glad we could help you avoid buying a lemon. It’s great that our service gave you the confidence to make a better-informed decision.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Do NOT use this business
Do NOT use this business, once you request a report they charge you a monthly fee of $3.00. I purchased a report for $1 something checked my account and they took $2.808 from my account…. They are very misleading and I called customer support and got a bot telling me my phone number is invalid. Terrible and dishonest business…..
20 August 2026
Unprompted review
Reply from GoodCar
Hello Adrian,
Thank you for sharing your feedback. We sincerely apologize for the frustration and concern regarding the charges and your experience with our customer support.
We were unable to locate an account under the name provided in your review. To help us investigate your concerns regarding the charges and provide further assistance, please provide additional account details, such as the email address associated with the account, order information, or other relevant account details.
For further assistance, please contact us through the following account support link: askgoodcar@ask.goodcar.com
We would appreciate the opportunity to locate your account, review the matter, and work toward an appropriate resolution.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Brooklynn,
Thank you for your 5-star review! We’re delighted to hear that you found our customer service efficient and considerate. Your feedback means a great deal to our team.
We truly appreciate your support and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Customer service was fast and clear
19 August 2026
Reply from GoodCar
Hello Joshua,
Thank you very much for your wonderful review! We’re delighted to hear that you found our customer service fast and clear. Providing prompt, helpful, and transparent support is very important to us.
We truly appreciate your kind feedback and your trust in our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
SCAM ALert
DON'T SIGNUP FOR THIS WEBSITE. Once signed you are hooked to a US$ 30.00/month Fee.
15 August 2026
Unprompted review
Reply from GoodCar
Hello Vinicius,
Thank you for sharing your feedback. We take concerns regarding billing and subscriptions very seriously.
We offer free reports through a 7-day trial, as clearly stated on our checkout page. The checkout explains that the trial will automatically convert to a $29.95 monthly subscription unless canceled. Customers must also check a box confirming that they have read and agreed to our Terms and Billing Policy before completing the order.
I carefully reviewed your account and found that a chargeback has been initiated. We recommend reaching out to your financial institution to confirm the expected processing time for the chargeback.
As a result, please note that you have been removed from our email lists, your login credentials have been deactivated, and all active subscriptions have been canceled. You will not receive any future charges from us.
We’re sorry to hear that your experience led to this concern. We appreciate the opportunity to review the matter and take appropriate action.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Five star world class information five star world class it…
Five star world class information it had more accurate information than Carfax
18 August 2026
Reply from GoodCar
Hello Lyndrew,
Thank you very much for your outstanding 5-star review. ⭐⭐⭐⭐⭐ We are delighted to hear that you found our information to be world-class and more accurate than Carfax. We greatly appreciate your kind words and your confidence in our service.
Thank you for choosing us, and we look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The customer service was very helpful…
The customer service was very helpful and professional. I contacted them because I was unaware of the monthly subscription charge, and they explained the situation clearly. They canceled my subscription and issued a full refund of $29.95. I really appreciate how quickly they responded and resolved the issue. Thank you for the excellent customer service!
Title: Great customer service and quick resolution
18 August 2026
Reply from GoodCar
Hello Mio,
Thank you for your wonderful 5-star review and for sharing your experience with us. We’re delighted to hear that our customer service team was able to clearly explain the subscription, promptly cancel your membership, and issue your full refund of $29.95.
We truly appreciate your kind words regarding our team’s professionalism and responsiveness. Providing efficient and helpful support is very important to us, and we’re pleased we could resolve the matter to your satisfaction.
Thank you again for your trust and for choosing us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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