Customer service came through like rockstars when I had some concerns after the first month of membership. Goodcar doesn't seem to offer info about the car's service record, which was very important f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First, I got my report quickly, was able to use it in the sale of my car. When I had a minor issue with being charged for a renewal when I had cancelled just before the end of the trial period, GoodCa... See more
Company replied
I thought my trial was longer, but I very well could be wrong. But when I requested to cancel the subscription and receive a refund/credit, the response was a #5. Thank you to Jonah who handled the tr... See more
Company replied
search history was very good and thorough. Good pricing for the 7 day trial. WATCH OUT for the "automatic renewal" at full price ( In the fine print). i had to call to get the charge reversed. Custome... See more
Company replied
Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.1
Great
5K reviews
Asks customers to review
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Fast, respectful, excellent service
Immediate response, very respectful and excellent service
28 August 2026
Reply from GoodCar
Hello Felix,
Thank you for your kind words! We’re delighted you received an immediate response and experienced fast, respectful, and excellent service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.
Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Matt,
Thank you for your review! We're pleased Alejeve did a good job assisting you. We'll pass along your feedback. She'll be glad to hear it.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Excellent help
28 August 2026
Reply from GoodCar
Hello Frans,
Thank you for your feedback! We’re happy you received excellent help from our team. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I just paid a one time VIN check and in…
I just paid a one time VIN check and in the days later I was charged with a subscription that I did not commit, I don’t find any easy way to unsubscribe which make this business an abusive and “little letters”scam.
27 August 2026
Unprompted review
Reply from GoodCar
Hi Mario,
I appreciate your review and I'm sorry for the confusion. At the time of enrollment, you have agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, https://goodcar.com/terms.
I would love to check on the account for you and see what I can do; however, I cannot locate an account using the name you provided in this review. Please give us a call or send an email to askgoodcar@ask.goodcar.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Easy to get refund
27 August 2026
Reply from GoodCar
Hi Jaheim,
We're glad to hear that our refund process was easy for you. We appreciate your positive feedback! Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Fake website they charge my twice can…
Fake website they charge my twice can you belive that. to get me vichel history and after that i did not get any thing
27 August 2026
Unprompted review
Reply from GoodCar
Hello Waseem,
We’re sorry to hear about your experience and understand your concern regarding the charges and the vehicle history report.
We have checked our records, but unfortunately, we cannot find an account under the name provided. To investigate this matter further and assist you appropriately, could you please provide additional details, such as the email address used to create the account, the transaction date, or a link to the account in question?
Once we have these details, our team will be happy to review the matter and provide further assistance.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Isaac,
Thank you very much for your 5-star review. We’re delighted to hear that you were pleased with our service.
Your support and feedback are greatly appreciated, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
They did not try to sell me anything…
They did not try to sell me anything they simply did as I requested.
26 August 2026
Reply from GoodCar
Hello Dawn,
Thank you for your 5-star review. We’re very pleased to hear that you appreciated our straightforward approach and that we were able to assist you with exactly what you requested, without any unnecessary sales pressure.
We truly value your feedback and appreciate you choosing our service. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Grace,
Thank you for your 5-star review! We are pleased to hear that you found our representative patient and supportive. Your kind feedback is greatly appreciated and will be shared with our team.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Wonderful company to work with.
When I had an issue, they responded and resolved it quickly.
25 August 2026
Reply from GoodCar
Hello Mary,
Thank you for your 5-star review! We are delighted to hear that you had a positive experience working with us. It is wonderful to know that our team was able to respond promptly and resolve your issue quickly.
We truly appreciate your kind feedback and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The agents were very kind and helpful!
25 August 2026
Reply from GoodCar
Hello Mohammad,
Thank you for your 5-star review. We are delighted to hear that you found our agents kind and helpful. Your feedback is greatly appreciated and serves as encouragement to our team. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great information provided
Great information provided. Users in the auto biz will find the subscription price to be reasonable.
25 August 2026
Reply from GoodCar
Hi Thomas,
We're so glad to hear that you found the information valuable and the subscription price reasonable, especially for those in the auto business! We appreciate your positive feedback. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
zero stars is too much STAY AWAY FAR…
zero stars is too much STAY AWAY FAR AWAY!!!!!!!
Rip off artists!!!!!
24 August 2026
Unprompted review
Reply from GoodCar
Hello,
We’re sorry to hear that you had such a negative experience with our service. We understand your frustration and regret that we did not meet your expectations.
We take feedback like yours seriously and would appreciate the opportunity to better understand what happened and address any concerns you may have. Please reach out to our customer support team with your account details so we can review your experience and assist you further.
Thank you for sharing your feedback.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
It was a mistake that I made that began…
It was a mistake that I made that began this whole scenario.
I asked you have my charges reversed as I didn't want nor have never used the program.
It was one of those trying for 30 days for a $1.95 Auto renewal.
Bring something didn't add up and determined it was good car charge.
The charge was legitimate and legal according to the contract that I agreed to.
I forgot all about it explain my situation they took care of me immediately and professionally.
No I'm not using the app I can professionally endorse the company and their professionalism.
You guys rock.
17 August 2026
Reply from GoodCar
Hello Dennis,
Thank you so much for your thoughtful 5-star review! We truly appreciate your honesty and kind words about your experience with our team.
We’re glad we were able to listen to your situation, address your concerns, and assist you promptly and professionally. We understand that subscription terms can sometimes be overlooked, and we’re pleased that we could help resolve the matter to your satisfaction.
Your professional endorsement means a great deal to us, even though you’re not currently using the app. Thank you again for your trust and for sharing your experience with others. We truly appreciate your support!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Poor reports, bad subscription model
Couldn't get updated reports for cars I was looking to buy. Auto-subscription renewed after initial trial and they refused to refund me.
Poor business model, not a great product. Will use CarFax next time
24 August 2026
Unprompted review
Reply from GoodCar
Hello Charles,
We’re sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the availability of updated vehicle reports and the subscription renewal.
Regarding our subscription terms, our Terms of Service are available here: GoodCar Terms of Service. We encourage customers to review these terms for details regarding subscriptions and renewals.
Also, kindly note that our data comes from the DMV via NMVTIS, though some limitations are beyond our control. We regularly update our database, so please feel free to check back for any new information that may become available.
We appreciate you taking the time to share your feedback. We take your concerns seriously and will continue working to improve our services and customer experience.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Amazing support
This site is easy to navigate and accurate, and customer service went above and beyond to help me when I made a mistake. I really appreciate them and their incredible customer support.
24 August 2026
Reply from GoodCar
Hello Ashley,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our site easy to navigate and accurate, and that our customer service team was able to go above and beyond to assist you.
We truly appreciate your kind words and are especially pleased to know that our support made a positive difference when you needed help. Your feedback means a great deal to our team.
Thank you for choosing us, and we look forward to assisting you again in the future!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Never received my refund as promised
Never received my refund as promised. Checked with bank, and it was not received.
25 July 2026
Reply from GoodCar
Hello Anne,
We’re sorry to hear about your experience and understand your concern regarding the refund.
After reviewing your account, we can confirm that a refund of $29.95 was processed on July 24, 2026. The receipt number for this refund is BT348qby7q.
We recommend contacting your bank and providing them with the receipt number so they can further assist you in locating and confirming the refund. If you need any additional assistance from our side, please don’t hesitate to reach out to us directly.
We sincerely apologize for any inconvenience and appreciate your patience and understanding.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Got me what I needed
24 August 2026
Reply from GoodCar
Hello Jeremy,
Thank you for your 5-star review! We’re pleased to hear that we were able to get you exactly what you needed. We truly appreciate your feedback and your trust in our service.
We look forward to assisting you again in the future!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello James,
Thank you for taking the time to leave us such a wonderful 5-star review. We are delighted to hear that Dexter was able to assist you and provide the support you needed. We truly appreciate your kind words and will be sure to share your feedback with Dexter.
Thank you again for choosing us. We greatly value your business and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Really easy to understand
Really easy to understand. Customer service has been the best
21 August 2026
Reply from GoodCar
Hello,
Thank you very much for your 5-star review! We’re delighted to hear that you found everything easy to understand and that our Customer Service team provided you with an excellent experience.
We truly appreciate your kind words and support. It was a pleasure assisting you!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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