I was charged for subscription that I canceled before the seven day trial. Their records where showing one thing while my cancelation email stated the facts. However, after being put on hold and trans... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They weren't that much better/different than other similar services. They did, however, lead me to my long-lost stepson via LinkedIn, which was terrific! But, I had to cancel due to some major health... See more
Company replied
I had a 1 wk trial, but site was having issues and I was unable to login. Customer Service worked diligently with their Support and they were unab;e to fix my issue with the site. CS immediately cance... See more
Company replied
Good Service but Weird AI I found the information I was looking for without any problems. When I called the company after that to close my account, it was done quickly and without any hassle. The o... See more
Company replied
Company details
Written by the company
InfoTracer’s mission has always been to make information accessible for everyone. We strongly believe that every person should have the power to make smart decisions about their lives, and that means having the right information at your fingertips. At InfoTracer we give our customers access to over 5 billion records and counting!
Contact info
United States
- infotracer.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best customer service experience
The agent was very knowledgeable and explained everything clearly. He was professional and helpful. I appreciate the great service he provided. I wish customer service folks at other companies were that good.
22 August 2026
Reply from InfoTracer
Hi Brad,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. We truly appreciate your feedback and will be sure to share it with our agent. Providing knowledgeable, professional, and helpful service is always our goal. Thank you for choosing us! 🌟
Sincerely,
Mary
Voice of Customer Specialist
Outstanding service provided
Outstanding service provided, customer service was excellent!! Highly recommend!!
20 August 2026
Reply from InfoTracer
Hello Robert,
Thank you for your wonderful 5-star review! We’re delighted to hear that you received outstanding service and that our customer service team provided an excellent experience.
We truly appreciate your recommendation and support. It means a great deal to our team, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service
18 August 2026
Reply from InfoTracer
Hello Roger,
Thank you for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you were pleased with our service.
Your feedback means a great deal to our team. Thank you for choosing us!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found the information I was looking…
Good Service but Weird AI
I found the information I was looking for without any problems. When I called the company after that to close my account, it was done quickly and without any hassle. The only reason I gave four stars instead of five is because of having to deal with the AI "receptionist." It was frustrating, to say the least.
4 August 2026
Reply from InfoTracer
Hello Linda,
Thank you for your honest feedback! We’re glad you found the information you needed and that closing your account was handled quickly and without hassle.
We also appreciate you sharing your experience with our AI receptionist. We understand that interacting with AI can sometimes be frustrating, and we value your feedback.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Save your email correspondence.
I was charged for subscription that I canceled before the seven day trial. Their records where showing one thing while my cancelation email stated the facts. However, after being put on hold and transfered twice; I am pleased with the outcome of my money being refunded back to me.
11 August 2026
Reply from InfoTracer
Hi Racena,
Thank you for your 4-star review and for sharing your experience.
We're glad we were able to resolve your billing concern and issue your refund. We're sorry for the inconvenience caused by the hold time and multiple transfers, and we'll share your feedback with the appropriate team as we continue working to improve our customer experience.
Thank you for your patience and for giving us the opportunity to make things right. If you ever need assistance in the future, we're here to help!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Reply from InfoTracer
Hello Stephanie,
Thank you for your 4-star review and for sharing your feedback. We’re pleased to hear that you had a great experience with our app.
We also appreciate your comments regarding the cancellation communication. We understand how important it is for this information to be clear and transparent, and we’ll take your feedback into consideration as we continue improving our customer experience.
We would also like to confirm that your account has already been refunded by our agent. Please allow 3–5 business days for the refund to be processed and reflected in your account.
Thank you again for choosing our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Reply from InfoTracer
Hello Ralph,
Thank you for taking the time to share your feedback and for your 4-star review. We are pleased to hear that your problems and concerns were resolved promptly.
We truly appreciate your feedback and value your support. We look forward to providing you with an even better experience in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Reply from InfoTracer
Hello Kirsty,
Thank you for your kind words! We're delighted Thamya was so helpful and made the process smooth for you. We'll be sure to share your feedback with her. She'll be pleased to hear it.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible experience…never again
I got the trial subscription. Used it as people do, to look up people. When I cancelled my subscription, they emailed me saying my search activities were illegal!!?? Horrible experience! Will never use their service again and would never recommend!
4 August 2026
Unprompted review
Reply from InfoTracer
Hello,
Thank you for sharing your feedback. I'm sorry to hear about your experience. This is not the kind of experience we wanted you to have. We understand how concerning it would be to receive an email that suggests your search activity may have violated our Terms of Use. These notifications are generated when certain activity is flagged for review and are not intended to accuse users of wrongdoing.
I would love to help check your account, but I could not locate one using the name you provided in this review. Please give us a call or email us at askinfotracer@ask.infotracer.com. Rest assured, I'm here to help.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had an Infotracer for Business…
I had an Infotracer for Business account. One day I try to log in but couldn't. They said it had been discontinued. I had a credit of about $100 in the account and they refused to refund me saying I waited too long. I use Yahoo email and the username is tobychoy.
27 August 2025
Unprompted review
Reply from InfoTracer
Hello Toby,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, we were unable to locate an account under the name provided in your review. To help us investigate your concerns, please reply with additional details, such as a link to your account or the email address associated with it, so we can review the matter further.
We take concerns regarding account access and billing seriously and would appreciate the opportunity to look into what happened. Once we receive the requested information, we'll be happy to investigate your case and provide any available assistance.
We look forward to hearing from you.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In the words of General Akbar... It's a trap!!
First, Aaron in CS was awesome. But the site itself did not work properly. I paid the system didn't register it. I couldn't access anything because I couldn't create a password. The report I paid for didn't have the information I wanted. I had to jump through hoops just to get to customer service to fix the issues. I just cancelled my 7 day trial that I paid for because the computer system for this company is obviously broken.
But I do want to reiterate that Aaron, the customer service rep that I spoke to was awesome. He understood the problem, cancelled my subscription for me (You can't cancel if you don't have a password, which you can't create apparently even if you pay for it) and apologized completely for all of the issues.
Someone at the company needs to give Aaron a plate of cookies.
26 July 2026
Reply from InfoTracer
Hello Stacy,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration you experienced with the account setup, password creation, and access to your report. We understand how disappointing it is when the service does not work as expected, and we're sorry for the inconvenience this caused.
We're especially grateful for your kind words about Aaron. It's wonderful to hear that he was understanding, professional, and able to assist you by resolving your concerns and canceling your subscription. We'll be sure to share your recognition with him—he'll certainly appreciate the compliment (and the suggestion about the plate of cookies!).
We also appreciate you bringing the technical issues to our attention. Feedback like yours helps us identify areas where we need to improve, and we will share your experience with our team as we continue working to enhance our platform and provide a smoother experience for our customers.
Thank you again for your honest feedback, and we wish you all the best.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Reply from InfoTracer
Hello Tobey,
Thank you for taking the time to leave us a 5-star review. We truly appreciate your kind words.
We're delighted to hear that you had a positive experience with our representative and that you found them to be kind and professional. Providing courteous, knowledgeable, and high-quality customer service is our top priority, and it's wonderful to know our team met your expectations.
Thank you for your support. We look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Reply from InfoTracer
Hello David,
Thank you very much for your 5-star Trustpilot review. We sincerely appreciate you taking the time to share your experience.
We are delighted to hear that you found our customer service team knowledgeable and efficient. Providing accurate information and prompt assistance is always our goal, and it is rewarding to know that we were able to meet your expectations. Your kind feedback will be shared with our team as recognition of their dedication to delivering excellent customer service.
Thank you again for your support. We look forward to assisting you whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website is a ripoff
This website is a ripoff. They make it look like they are running a report and a report was prepared and found (it wasn't) and then they charge your card then it takes me to a wepage that says there was no record found. I ve talked to customer service on a refund and they refuse saying I received info and I did not. Don't try doing any searches. They are fake. And then they want to say as an excuse thet the info does not come directly to rom them. What a joke
21 July 2026
Unprompted review
Reply from InfoTracer
Hello Larry,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you contacted our Email Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was very professional and the…
She was very professional and the issues was quickly resolved.
20 July 2026
Reply from InfoTracer
Hello [Customer's Name],
Thank you for your fantastic 5-star review!
We're delighted to hear that you had a positive experience with our support team. It's wonderful to know that you found our representative to be professional and that your issue was resolved quickly. Providing prompt and efficient assistance is always our goal.
We truly appreciate you taking the time to share your feedback and thank you for choosing Infotracer.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I ordered one record got scammed
I ordered one record. One week later they charged me 10x the original charge.
15 July 2026
Unprompted review
Reply from InfoTracer
Hello Brian,
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand your concerns regarding the unexpected charge.
After reviewing our records, we were unable to locate an account under the name provided in your review. To assist you further and thoroughly investigate this matter, we kindly ask that you contact our support team via chat, phone, or email with additional details linked to the account, such as the email address used to make the purchase, the last four digits of the payment method, or any transaction information available.
Once we receive this information, we will be happy to review your account, clarify the charges, and work toward an appropriate resolution.
We appreciate the opportunity to assist you and look forward to hearing from you.
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good support
13 July 2026
Reply from InfoTracer
Hi Simone,
Thank you for your feedback. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was excellent experience on service…
It was excellent experience on service and quick and positive support.
12 July 2026
Reply from InfoTracer
Hello Rajiv,
Thank you for taking the time to share your wonderful 5-star review. We sincerely appreciate your kind words and are delighted to hear that you had an excellent experience with our service.
We're especially pleased to know that you found our support to be quick, positive, and helpful. Providing prompt, professional, and reliable assistance is one of our top priorities, and it's rewarding to know we met your expectations.
Thank you again for your support and for choosing GoodCar. We truly appreciate your feedback and look forward to assisting you again whenever you need us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Reply from InfoTracer
Hello Oreo,
I appreciate you leaving a review. My apologies for the confusion and inconvenience this has caused.
Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
I would love to help turn things around, but I could not locate an account associated with the name you provided in this review. Please give us a call or email us at askinfotracer@ask.infotracer.com. Rest assured, I'm here to help.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My representative was very helpful and…
My representative was very helpful and provided great costumer service.
10 July 2026
Reply from InfoTracer
Hello Barbara,
Thank you for your feedback! We're glad that our representative was helpful and provided you with great customer service. We truly appreciate your feedback. We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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