United Kingdom
Review of Flying Flowers
I ordered flowers for a friend of mine who is feeling a bit down. The flowers were delivered within 24 hours, and I was kept up to date by email at all stages. The flowers were beautiful and my friend was overwhelmed (she nearly sent the delivery man away as she wasn’t expecting anything!) Excellent service.
Review of Sheilas' Wheels
I can’t access my online account, the policy seems to have been set to auto renewal without my permission, but I can’t access the account to change it!
Reply from Sheilas' Wheels
We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can assist you further. Thank you for taking the time to leave us feedback.
Review of John Lewis
Trying to send back a faulty product was a terrible experience. You can’t speak to a human being, you have to exchange WhatsApp messages with a service centre which appears not to be UK based. It took three attempts to return the product, because neither Evri nor DPD turned up to collect! Eventually Royal Mail collected on the day they said they would. And the replacement product is showing the same fault, but I can’t go through the process again. In future I shall only buy products such as perfume which won’t need returning.
Reply from John Lewis
Hi Janie, thanks for your review. I'm sorry you had trouble returning your faulty appliance. I understand that the difficulties with the service center, along with the multiple failed collection attempts, are not reflective of the experiences you would expect from us.
We understand the importance of an easy and streamlined returns process and will certainly consider where improvements can be made, especially in regard to faulty products.
Although I understand your reservations, if your new appliance is showing signs of the original's fault, our technical support team would like to help. Please contact the team via email with your order details and any relevant images/details at: technicalsupport@johnlewis.com ^Sophie
Review of Openreach
Fantastic experience, Richard was so pleasant and professional. He went above and beyond to make sure everything was working with my telephone and internet service. Thank you Richard!
Review of Eventim UK
Reply from Eventim UK
Thanks so much! Great to hear you found booking your tickets nice and simple.
Review of Octopus Energy
The Octopus Energy website is so easy to use. I changed my tariff in a few seconds
Review of Garden Wildlife Direct
Review of Garden Wildlife Direct
This company gives very good prices and very efficient service. The products are top quality.
Review of John Lewis
Products were available online, the price was fair, and delivery was very quick. All products were safely packaged and received intact.
Review of Lakeland
Excellent products and excellent service, I ordered a Brabantia whirligig clothes dryer and cover, 20% discount was very useful. The products were delivered within a couple of days.
Review of Garden Wildlife Direct
Such quick service from this company! Ordered on Monday, delivered on Tuesday. Thank you
Review of Garden Wildlife Direct
Excellent customer service, deliveries always arrive on time
Reply from Garden Wildlife Direct
Hi Janie, thank you for taking the time to leave us this very kind 5* review. It's always a pleasure to hear from customers like yourself and we hope you continue to shop with us in the future. We thank you for your custom. Kind Regards, Faye
Review of Roberts Radio
What amazing service from Roberts Radio! Ordered on a Bank Holiday weekend, products were delivered as soon as Roberts staff were back in work. Delighted with my radios.
Reply from Roberts Radio
Hi Janie, thank you for your 5* review.
Elated to hear that you are delighted with your new Roberts Radio🥰
Overjoyed to hear that you have received amazing service from us and your order arrived quickly 😍🚚📦
We really appreciate the wonderful feedback you have provided for us.
Happy Listening🎵📻
Sian
Review of DPD UK
Review of allbeauty.com
Review of allbeauty.com
Review of Lakeland
It’s always a joy to receive a parcel from Lakeland, the products are great quality, although not the cheapest, they are well worth what you pay. I was kept info the progress of my order throughout.
Review of ao.com
Excellent service, products delivered very promptly. Would recommend.
Reply from ao.com
Good evening Janie
Thank you for your review.
Excellent service is exactly what we aim for so it's great to hear that's what you received!
Thanks again
Adam ao.com