Lakeland Reviews 198,691

Exceptional customer service. Friendly welcome. Discount offers in the app. Such a beautiful Flagship store with a wide range of high quality products, can not resist buying everything! Cafe is a defi... See more

A very helpful assistant in the Windermere Store. Unfortunately I didn't get the lady's name but on my recite it says TILL 6, OPR 5010158, TRANS 245119, DATE 03/11/2025, TIME 12:12 She went above &... See more

We needed to replace our aging coffee making machine, and were interested in Lakeland's 61784 model. Unfortunately I forgot to ask for the staff member's name and the invoice only shows an 'OPR'... See more

I had a long shopping list as having had a fire recently we had lost a lot of our things, I was also trying to get some Christmas gifts. I walked round and couldn't find a lot of what I wanted. Mich... See more

Although the range of goods was as excellent as always 2 of the items i wanted were not in stock. These were ordered for home delivery which was the one saving grace, but then whilst making my purcha... See more

I was trying to "get ahead" a bit with some Christmas baking preparations. I found everything I was looking for (as well as being tempted by some little extras!) What made the shopping experience... See more

All the items I purchased yesterday are ones that I have been using for a long time and will continue to do so.I bake regularly and could not be without the 1lb loaf tin liners and also the parchment... See more

Staff were very helpful both in helping me find products and trying to find details of item I had bought some years ago but had not kept receipt Label and service,quality and guarantee policy... See more

Change your courier! Three times I’ve ordered on line, every time EVRI is late. Last time they took nine days to deliver the order, after they received the parcel at their depot. Box arrived damaged.... See more

Found everything I wanted in store so could view before purchase. I am happy with my items - although not tried everything yet . I was especially pleased because , as a Lakeland customer, I received... See more

Excellent experience. I phoned to check that the item I wanted was in stock. Prompt and very helpful conversation. Item due to arrive overnight, phone again in the morning. They put it to one si... See more

Your assistant in the Witney branch could not have been more helpful. I had my list: she went to the stackroom, scuttled all over the store bringing the choices, and treated me like a celebrity sh... See more

The lady who served was very knowledgeable on the products. She gave me very useful information and reminded me it was 20% off on that day. She also said that there was free delivery as we were going... See more

Once again wandering round the store I found several items which I did not know about but really did need, the Naked Ginger is such a treat and not just for Christmas. What makes the experience event... See more

Service from floor staff offering help and advice and sales staff as always excellent. My only complaint over the years has been that some items I’ve relied on have been discontinued and no suitabl... See more

Good quality products. Service nowhere near as good as previously - we have shopped at Lakeland since the 1980's (at least) and until 2 years ago, when we started to shop at Stratford, service ha... See more

As I am Coeliac and find it extremely difficult to buy Gluten Free Chocolates, Glace Fruits etc it was such a change to see a nice selection on offer. There is so much vegan available (which is a choi... See more

Air fry developed a fault, I rang customer service who checked availability of a replacement at nearest store due to non in stock they dispatched a new air fryer directly to my house, this arrived t... See more

The air frier inserts are great, still useable but are a tad small so a bit of wasted space, there were not any size options in the store so I took it they were a standard size, My fault for not askin... See more

love seeing all of the christmas stock out and enjoyed spending my 20 % off voucher. how about having a basics range like testco. your cling film is so expensive but fits in my dispencer, I can b... See more

I had been considering buying a particular floor cleaner for some time. It came up on the Lakeland website and I visited the store in Handforth for more information. The staff were excellent, gave me... See more

I visited the store but found that the item I wished to purchase was not held in stock. The two staff members on duty, firstly identified the item on the web site from my vague description, and then... See more

The store colleagues were exceptionally helpful not only did they come to help when I was browsing but at the till they checked if I had looked at my offers. I hadn’t thought to check so they offered... See more

I always enjoy visiting Lakeland Norwich branch. Staff are very knowledgeable and helpful. I went in there Saturday and must mention Vanda who couldn’t have been more helpful. I always recommend Lake... See more

My mop handle would not release water when squeezing it so phoned shop in metro centre staff was brilliant and change my mop straight away thank you you very much one happy customer 😊

Having been a customer of this company for many years, I have always found that they have a huge selection of items to choose from, an easy website to navigate and simple payment. The items always... See more

What a wonderful and delightful experience! Lady who served us was kind, friendly, professional and very helpful. She demonstrated the Minivac in detail. For senior citizens like us it was a breath... See more

On Sunday 2nd November, Stuart was wonderful in helping me make a decision about buying one of your Christmas wreaths and advised me about how to get a discount and how to download the Lakeland App wh... See more

First class. Great selection of goods. Bakeware kitchenware, cleaning. All at good prices, huge selection. Great staff always helpful and pleasant. Goods come to a small island very quickly 👍

I love shopping in Lakeland but was disappointed that I was unable to get everything I wanted in the Stirling store. Was great to use 20% off voucher but quite a few items were already reduced so offe... See more

I asked the sales assistant where I could find a certain item. She was very helpful and took me to where they were located. She explained there was 2 and explained the difference between them. I great... See more

Purchased their Christmas cake for the third year, we recommended it to family so we bought two more, one will be going to Wales,Really lovely cake easy to make even for me at 83years

I always buy a significant portion of my Christmas gifts from you every year. I wait for your coupons and then visit the local Tunbridge Wells store where the staff are always super helpful. Without... See more

I was looking at an item in the store which I couldn’t find when a member of staff came over and helped me. Tracy was very helpful and suggested that I could order the items and they would be delivere... See more

We were disappointed in the quality of the table games you had for Christmas being £25 esch and the major part being made of paper theyvwere not good value for money. We did not purchase due to qualit... See more

The website is very easy to use and the ordering process is very smooth. It would have been helpful if the assistant in store had known that you still stock the item I was looking for. Then I wouldn’t... See more

The sales assistant was excellent and very knowledgeable. However I've marked you down for the simple reason that you didn't really have what I needed, and I don't think it's an outlandish request... See more

Helpful friendly staff....the shop was busy but I wasn't rushed when needed help to find a particular item. I accidentally left my phone behind. The staff looked after it until I was able to return to... See more

Difficult to find prices of some items. Needed 6 or 7 inch Victoria Sandwich tins without a loose bottom. There were none. I could not believe you do not sell them. Very disappointing. Did get a l... See more

I’m normally really please, but could not find what I wanted this time, especially surprised that you did not have a plain Star shaped cutter this close to Christmas.

Got everything we needed but staff arrogant and moaning about working hours between themselves. If they don’t like the job they should leave. Should be ran more like the Windermere store with a nice a... See more

The lady assistant asked if she could help virtually as soon as we entered the shop. Showed us the item we required and after purchased carried the boxes out to our car for us.

I've bought a variety of goods from Lakeland over many years. With very few exceptions, I have found the website easy to navigate, the delivery and packaging to be excellent and the products consist... See more

The staff in the Shrewsbury store are very helpful.nothing is to much trouble .I really enjoy going into this shop,would definitely recommend a well deserved 5 star

Bought through the website. All straightforward as it always is. After sales service was great, as it always is, which is the main reason I keep coming back to Lakeland

Very helpful assistant who knew about the product. An even more helpful assistant behind the counter, who offered to take the large electric clothes dryer to the car for us (my husband walks with the... See more

I made a trip to the MetroCentre on the 3rd November to buy a gift for a friend. I purchased a Wrapmaster 1000 and the clingfilm. I have the same model myself & I'm very happy with the product. T... See more

I often get side tracked seeing other items in shop! However, the shop assistant can always find my favourite item (in a different place every time ) and that item are the kettle descale. Good to have... See more

No problem at all with the ordered items - usual high quality standard I expect from Lakeland. My only quibble was the enormous size of the cardboard box they were delivered in!