Cambridge customer

I pay a fixed amount by monthly direct debit and'd received an email suggesting that, following the energy costs increase due in October, this should go up by close to 50%. I checked out the projected engery usage for the coming year then called, as my account is in very substantial credit, to discuss options. Rachael was really helpful, agreed I have a high account balance, and has noted on my account the monthly debit should stay at the current amount. She also sent me an illustration showing costs if I decided to the Octopus 12M Fixed tariff, which I'll think about.

I needed a convinient and safe parking space close to a hotel, without on-site parking, in Crouch End, north London. JustPark showed several options and I chose one a few minutes' walk away from the hotel. The description was accurate, the photos gave a visual reference and the warning comment about ongoing local roadworks was so good to have.

After a very alarming and worrying 24 hours, one of tado's technical team amended details giving me access to my account.
I received an email from tado on 31 March stating a structural update to their app, including introducing an Admin user for each tado Home. My home's tado had been installed in 2015 by my now late-husband. The email showed his details as the Admin user, meaning I could not update the account. From the UK you can't phone or email customer support : the only method is via a web-based chat bot. The bot could not help and advised I'd be emailed. Fortunately, today, once I had email contact with the customer support team and explained the circumstances, they were both helpful and sympathetic and updated my account, making me Admin user.

I wanted Australian dollars and took a chance on John Lewis Cambridge having them in stock. Not only excellent rate of exchange but also no charge buying them with my John Lewis credit card

I use a lot of latex gloves for gardening and mucky tasks and the order arrived really promptly

There was, unknown to me and Earthly Love, an issue with PayPal accepting payment by my credit card provider. Never happened before on any site. Cally investigated what the issue was and then sorted out despatch super-quick. Thank you

Timely emails and delivery to pick up shop.

Universal water filter cartridges are hard to come by so I was delighted to see them available at a keen price from wilko.com

Ordering was easy, and delivery was advised by email.

Helpful and pleasant staff at AO. Explained delivery options as well as, if I need it, returns process. AO doesn[t fit cooker hoods but directed me to Checkatrade so I could find an electrician who can install it for me. Also explained their extended warranty plan but without pressure to take it up.

Parcel taken to collection centre 14/12/22.
Online tracking = parcel picked up by courier 15/12/22 and taken to Peterborough Depot.
16/12/22 shows parcel damaged, and requests I WebChat them!
17/12/22 WebChat agent says P2G will investigate with courier - could take 1-2 working days AND I will receive an email with CASE NUMBER shortly. No email received. Also told I could email the Parcel2Go complaints dept (I was given the email address but Trustpilot does not allow me to give the address here)
17/12/22 emailed Parcel2Go complaints dept - no acknowledgement of my email, let alone reply.
19/12/22 STILL NO REPLY - sent two more emails. Also attempted to contact the couriers Yodel directly, but the Parcel2Go refs not accepted.
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Trustpilot emailed me at 11.20 today, 20/12/22, with this reply from Parcel2Go
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Reply from Parcel2Go
8 minutes ago

Good morning,
Thanks for your review; I'm so sorry to hear about this situation, and I'd like to see what I can do to help.
I'm afraid the P2G number provided is incorrect, so I have contacted you privately to request some additional information; if you could respond at your earliest convenience that would be much appreciated.
Thanks,
Steph
Parcel2Go Customer Services
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MY REPLY
Hello Steph
P2G110539065 is the reference for this parcel on the Parcel2Go website. The tracking reference is KM4JHP2. Does that help?
Yesterday evening I received an email from Parcel2Go with this content:
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Ref: P2G110539065

Good Evening Anne,
I see a re-sealed sacan;
Re-Sealed By YodelWednesbury Sort02237816 Dec 22 18:48:13-
Your parcel is due to be delivered on 20.12.22.
So sorry for the delay.
Kindest Regards
Natalie Dunn
-------------------
I have no idea what 'sacan' means.
Can you help, Steph?
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20/12/22 - about 2pm

Hello again, Steph.
I have just received an email - contents pasted below - from David Schnur stating the estimated delivery is now 21/12/22.

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Ref: P2G110539065

Good Afternoon Anne,
Many thanks for your email.
After checking the tracking, we received the following update for your parcel:#
Parcel Tracking: 8K9AH5559330A073:57342z224967494
Estimated Delivery Date: 21/12/2022
Please do not hesitate to contact us if you have any further queries.
Kindest Regards
David Schnur
-------------------------
However, the website tracking details say:
20/12/2022 Loaded onto Vehicle FARNBOROUGH VAN In Transit
Please can you let me know what is correct. You have my mobile number, that was required earlier, and I would appreciate more information, please.

Ordered an OTC medication. Good price and reasonable delivery time.

I bought this stylish piece as a Christmas present for my sister, who feels the cold, and she was delighted with it

Site: I found Eucerin Q10 moisturiser easily. The price was good, so I ordered it.
Comms: I got a order confirmation email telling me I could track my order, but there was no tracking number - I had to email to get one, which was sent the next day. Even with the tracking, it was vague about when delivery would be.
Delivery: the tracker site said I’d be given options, and if I was out there’d be a second attempt to deliver. What happened - no precise notice of delivery date, and package was left to one side of my front door.

Had what I wanted and delivered in good time.

Medino had what I wanted at a good price and delivered quickly.

Ordering online was easy, and the confirmation email was sent quickly. The link to courier information was also good, and DPD texted and emailed me their one-hour delivery time slot [although the email went to my junk box!]. Actual delivery was around five minutes into the time slot, so impressive. So why four stars instead of five? Four days after I’d ordered, the day my delivery was due, I got an email offer from another, larger wine supplier offering the same champagne at a six-bottle rate that was £3.00 less per bottle.

The service was efficient

I was looking for car insurance, and GoCompare.com came up with a good choice that I could filter by a number of preferences. The site display makes it very clear what’s included and what isn’t. I saved about 15% on the cost for the same cover that had been quoted me over the phone.

Good price. Quick delivery.