CocoStar

From getting the stairs measured to the fitting took a week. What a fantastic service. In my case it probably helped that I already knew what I wanted. However I am very happy with the service that Tapi Tooting provided (Cheryl). The carpet is exactly what I expected and looks really lovely. Good value for money too.

The guys fitting were a little later than they planned but they did a good job too.

Overall very happy.

Aside from the awful website and app (slow to load pages and clunky), it takes far too long for Boots to deliver. A week from ordering to delivery is really not the standard these days. Very poor from a well known Brand.

I have not had such a fantastic service from a company for a long time. I had an issue with something I bought a year ago. I emailed with a photo. Within a few hours my email was acknowledged. Within a few hours after that, my issue was resolved. More often than not, companies these days will try and get out of resolving issues which benefit the customer or it becomes a really long process where you have to chase all the time. So this was very refreshing to see.

Thank you Mansoor for all your help.

Bought some one day gym passes. Great website and service. Easy to use. Will use again!

Super helpful, super knowledgeable and fantastic products. Bought a LG TV and had some questions afterwards and everyone I spoke to was amazing. My go to place for electricals

Had a great service from Alex who sorted my very squeaky stairs. I've been searching for a carpenter for a while and couldn't find anyone. WeFix managed to send me Alex on the same day, which was fantastic. Transparent pricing and highly quality work. Alex was very professional. I'm very happy and would use again.

Amazing service from Kelly at the Balham branch. Really knowledgable, great advice and ultimately designed a wonderful kitchen for me. Was patient with all the changes I ended up making and the end result is a very beautiful kitchen which I absolutely love. Thank you Kelly.

Very beautiful print. Arrived as I expected. Very happy

Easy to order. Prompt delivery, kept well informed and great product, as I expected.

Always happy with the service from Moonpig.com

Always buy my protein shakes from Myprotein. Always prompt delivery and great products

Bought a few things from this company as I was doing two bathroom renovations. All delivered as expected, lovely items. Especially the Hudson Reed fluted wall hung vanity. Very beautiful and well made.

Returned some items too and the process for that was also very easy. Knowledgable staff and prompt replies.

Redoing the downstairs toilet shortly so definitely going to be using QS Supplies again

This is the 2nd time I’ve bought flooring from Flooring Superstore. Really love their EvoCore Premium range. I bought the Natural English Oak. It’s very beautiful, exactly the look I was going for. Hard wearing. It was easy fit (according to my fitter). Hence me buying it again. Delivery process was easy, the guy came as expected. Can’t fault Flooring Superstore.

Also big shout out to Ian, the delivery guy from the Gillingham depot. Friendly, helpful, professional. Thank you Ian.

I have been getting health care services through Superdrug for many years now. The same practitioner. Fantastic practitioner, easy to make an appointment. Hope Superdrug carries on offering this service

I had previously bought black out blinds from BlocOut 10 years ago and they were really easy to fit and did the job, although it was before the current version which is truly blackout. So when I moved and needed blinds again, I didn't hesitate to go back to BlocOut.

This time I ordered two blackout blinds (recess type). This was 30 March. They arrived within about 2-3 weeks. I also bought the Measure Protect product (this is a must have, no matter how confident you are at measuring). I live in a house 30 years old so I don't even have bad walls.

When the blinds arrived, I started to put them up and quickly realised that they didn't fit. Too big. So emailed the team. They responded pretty quickly and after some weeks of back and forth and speaking to one of their technical people, I sent another set of measurements.

After a mix up with my email not being picked up, I eventually had my amended blinds delivered and started to put them up. Almost got to the end to find that, again I couldn't finish putting up the blinds. Back to Customer Service and they suggested something and sent me a different video. Eventually (28 June) I've managed to get the blinds up but not without significant damage to my window sill to get it to fit.

Why two starts? The reasons being
1. Measuring yourself is tricky. There is very very little give in these blinds so if you go too big (maybe too small too), there is not much you can do but send them back. This is why the Measure Protect is essential. Maybe they need to roll out a measuring service in Eng/Wales/Scotland, not just Ireland, even if it's paid - I would have paid for this service to make sure everything was OK from the start.
2. The How to Video on the website makes it look very very simple but I think it misses some crucial steps/tips on how to get the blinds up. This held me up by 2-3 weeks as I had to go back and forth to Customer Service. Incredibly frustrating for me and must be a pain for the Customer Service team. Ditch the videos on the website and link to the YouTube videos where all of them are or make the video on the website more detailed.
3. From order - 30 March - to installation - 28 June - is way too long. This cannot be an acceptable cycle to buy and fit blinds. I often had to chase for responses and that lost weeks. When I sent my remeasurements, the email was not picked up for 3-4 weeks. All my other emails were picked up and not that one, so that was very frustrating. Sometimes I took some days to come back as well as I could only do the work at the weekend so that lost days as well.
4. I will now have to spend additional money to repair my window sill to make good as I couldn't bare to go back to Customer Service again and I just forced the blinds to fit.

The good stuff
1. Delivery was prompt and good. And when I had to have the original blinds picked up, that was quick and simple as well
2. Despite taking too long to respond and me having to chase, the Customer Service team and the technical person I spoke to were very helpful and professional
3. The blinds do block out the light and are an improvement on the version I had 10 years ago. So I can sleep much better - job done in that respect.

However, overall, I probably wouldn't recommend (or add a lot of caveats if recommending) nor buy again. They do a great job but the measuring is like Russian roulette and fitting it was too much of a pain. I don't know what I would have done if they were the wrong size again, I doubt you would get a refund). The full cycle from order to installation was too long. There must be other products on the market that make this easier. A shame because I really believed in this product.

I bought 4 bottles with specific labelling. They are exactly what I thought they would be - very beautiful and classy looking. Really elevates my bathroom and I can now ditch all the mismatched bottles. The pump mechanism seems to work well. I’m very pleased and will buy for my downstairs toilet.

I’ve been using Resi’s architectural services including submitting planning application, finding contractors and all the other services you need for a big renovation project.

Everyone I’ve engaged with at Resi has been fantastic. Really knowledgable in their areas and very helpful and supportive, taking you through the process.

This service is great if you’ve not done a project like this before. They have a bank of fully vetted contractors and other services people. They done so many projects that they can guide you in what needs to happen with yours and you have someone you can ask questions. Takes the stress out of things. I found it really useful.

Would recommend.

The initial contact with Luis (the design person) was strange. He acted as if he wasn’t expecting me and didn’t know why I was there. When I asked him if he had looked at my floor plans (which I was bugged about producing via emails (probably the emails were automated - fine)), he said no, hadn’t even seen my email. So he’d done no preparation for the session. Didn’t even try and hide that he was unprepared. That is rude and unprofessional. Not a way to start a consultation.

Then as he was working through the design, he gave me something I didn’t like. When I mentioned this, several times, there was no offer to produce an alternative or work towards what, I, the customer would like.

That guy is going through the motions. Not sure what is happening in that store but something is not right. The atmosphere was off.

My appointment was Saturday. He finished the design, I saw it. He printed the quote, couldn’t print the design (apparently the printer ink had run out) but said he would email it to me. Fast forward to today (Thursday), I still have not received the design. I chased on Tuesday and this morning and still nothing.

If that is how Customers are treated, there will be no sales happening at the Balham store. Very disappointing. Lost sale, someone else will get my business.

I tried to take out the max allowable via a cash point but the money never came out even though the debit was showing on my account. I called FD straight away and they registered the issue (the atm has to be reconciled so you can’t get your money back straight away). They raised my daily limit so I could get the money that I needed that day. The refund came back into my account a week later. Perfect.

Always top notch service. I always appreciate that I can speak to a human immediately rather than spending 10-15 min going through, press 1 for blah blah blah and then holding for however many minutes. No one has time for that palava.

I ordered the Vintage Rose full bed linen set. Arrived promptly and well packaged. The colour is really beautiful and it looks like the high quality product you paid for.

I believe that initially, linen will feel quite rough until you’ve washed it 4 times approx, then it becomes very soft. I’ve washed it 2 or 3 times now so it’s still rough - hence taking off a star as I can’t attest to the softness. Hopefully after 4-5 washes it will soften.

However, I do love it and will be ordering more products from SLS. Highly recommend.