Ordered a card, managed to get past the constant up-sell pages - buy a bigger card! Buy a hugely overpriced present! Paid extra for delivery on a specific date and for the first time ever, the card... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to do and very fast delivery
Easy to do and very fast delivery. It was great because I had left it too late and her birthday was a Sunday and hey presto you got it there on the day next day in fact. I will certainly use again.
Easy to use and met all of my needs for…
Easy to use and met all of my needs for the card and gift I was seeking.
Always easy and convenient to buy and…
Always easy and convenient to buy and send a card. The gifts a little on the pricey side so I don’t buy those too often.
Surprised it came the next day…
Surprised it came the next day excellent exactly what I personalised, but it was difficult at times, with font that would not work, and ive, never had discount on any of my cards, and I think postage should be included in price not afterwards.
It arrived on time thank you
Hayden was extremely efficient
Hayden was extremely efficient, a great communicator , swift to address my questions , very professional .
Great service.
5 Stars for amazing next day delivery
5 Stars for amazing next day delivery, even when I ordered after 5pm on the day before.
Always so reliable.
And reminders of birthdays upcoming.
The last time i used moonpig
The last time i used moonpig, i was looking for a birthday card for my 32 year old nephew. It took ages because your cards were so dull and boring.
No delivery of birthday card and gift…
No delivery of birthday card and gift today , so not happy at all .
My last 2 orders didn't arrive and…
My last 2 orders didn't arrive and straight away a replacement was sent. Excellent service
My mistake in not noticing the age but…
My mistake in not noticing the age but you have helped me to edit it so thank you
Delivery on time good service
Great choice and reasonably priced .
The choice of cards for my sons’ anniversaries was great. Two in the same week requires a bit of searching for the right card. Lots of choice at Moonpig,reasonably priced and very easy to personalise and send directly to the happy couples.
Lovely Little Surprise
Was delivered on time and my friend absolutely loved it! Was a perfect little surprise for you and I am so glad she got it in time :-)
Multi picture card
I ordered a card on a Saturday afternoon and it arrived the next day and looked great.
Great Website
Great Website; Great Prices; Great Delivery
It does not get better than this
Well done Moonpig; what a log way you have travelled
Customer service exceptional
Customer service exceptional, fast solution to a query, I use Moonpig frequently, for friends and family personalised cards are great, delivery always good.
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.