Moonpig.com Reviews 

588,610
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 110,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate when designing personalized cards and choosing unique gifts for special occasions. Consumers also praise the impressively quick delivery times, noting that orders often arrive right on schedule or even earlier than expected. However, some customers also noted occasional delivery delays where packages failed to arrive on the expected date, causing frustration for time-sensitive events. A few consumers experienced missing items, or found that their orders unfortunately never reached the intended destination at all.

What people talk about most

Delivery service

Consumers find delivery service to be positive, consistently praising the fast and reliable shipping times... See more

Product

Users describe positive interactions with product, consistently praising the wide range of customizable... See more

User experience

People report positive experiences with user experience, highlighting the fabulous site for being easy to... See more

Order

Reviewers highlight ambiguous aspects of order, noting that while the platform offers a convenient selection... See more

Service

Customers had positive experiences with service, often highlighting reliable and efficient support. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a card, managed to get past the constant up-sell pages - buy a bigger card! Buy a hugely overpriced present! Paid extra for delivery on a specific date and for the first time ever, the card... See more

Rated 4 out of 5 stars

This is a great idea for a business. I did an order at adore beauty and was offered a free card. Offer didnt work at checkout so I got on live chat and got help but had to ask to speak to manager to g... See more

Rated 4 out of 5 stars

Relatively easy to use. Impressively quick delivery. Only down side was that I couldn't find a way of adding extra photos once selection had been made

Rated 5 out of 5 stars

Use a lot of. Fantastic @delivering on time and making cards personal . However the cards are lacking choice now . No real comedy cards . No interactive cards for kids . Not real heartfelt cards... See more

Company replied



Company details

  1. Greeting Card Shop
  2. Flower Delivery
  3. Gift Shop

Written by the company

Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

589K reviews

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4.3

All reviews

(588,610)

103,160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Surprised it came the next day…

Surprised it came the next day excellent exactly what I personalised, but it was difficult at times, with font that would not work, and ive, never had discount on any of my cards, and I think postage should be included in price not afterwards.

4 September 2026
Rated 5 out of 5 stars

Great choice and reasonably priced .

The choice of cards for my sons’ anniversaries was great. Two in the same week requires a bit of searching for the right card. Lots of choice at Moonpig,reasonably priced and very easy to personalise and send directly to the happy couples.

5 September 2026
Rated 5 out of 5 stars

Great Website

Great Website; Great Prices; Great Delivery
It does not get better than this

Well done Moonpig; what a log way you have travelled

5 September 2026
Rated 5 out of 5 stars

Customer service exceptional

Customer service exceptional, fast solution to a query, I use Moonpig frequently, for friends and family personalised cards are great, delivery always good.
Thank you

6 September 2026
Unprompted review

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