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Another 2 weeks have passed and I'm still waiting to hear from someone via the Chat about over charging me! I was assured on 14Aug that someone would get back to me. It's now 30th and I'm still waiting for some decent customer service! Appalling. Beware users, and move to Bolt/Uber.

I emailed 3 weeks ago about me taking the wrong turn into the DropOff zone instead of my Valet Parking booking. Times24 asked for proof of my booking which i sent and... nothing. I've chased and... nothing. This is terrible way to handle their customer service experience. Surely Times24 can see that the national view of them is so poor..?

Delighted with service - a new fridge and integrated microwave were delivered on time in great condition. Reasonable prices too.

Very happy! Great sauna and so going strong over a year later. Building it was pretty straightforward and delivery was on time. Only niggle is that the door seals are peeling but after contacting the Service team they sent me new ones for free straight away. Very happy indeed.

Brilliant! Very happy with purchase and smooth delivery process too. Quality products so very happy.

Smooth booking and easy to hand over car. Seamless collection too. Friendly staff and easy access to airport. A small scuff on car is being investigated but I'm sure that'll get resolved no problem.

Booking was easy but it got tougher from there. 1) a simple change of hotel (because the original one had rough reviews online) took ages to sort and we asked to pay the different to upgrade the room, but there was "no upgrade of room" available... but there was, it turns out. Very disappointed. 2) the hotel was NOT 4 Star, it was 3 at very best. Room had several issues including air conditioning broken, exposed wires, loose lamps/light fittings etc which were raised with Reception. Why did another family that had issues get upgraded for free (remember, there were "none" according to LoveHolidays) and we just had to suck it up. We feel seriously mis-sold. 3) the transfer time back to airport was far too late to get through the manic stages of checkin and EES in time, so I called the supplier to bring the time early - "not possible" as LoveHolidays didn't allow it, so I had to book and pay for a separate taxi myself. Not impressed. First time using LoveHols and it has not been a positive experience at all.

The response to my previous review was "Please contact our Support Team via the in-app chat with your ride details so they can review the charge" - which i did FOUR DAYS AGO and I'm still waiting for a response. This is not good enough. I have since made the mistake of using FreeNow again for a shorter journey and was over charged again - that's 3 out of 3 journeys in a row now. Stop using freenow and read the countless reviews of over charging...

Stop using Freenow. Estimate prices in my last few journeys were 28-35 but I was charged 44 for one and 40 for the other! Absolute scam. When i contacted the Help Centre I was immediately offered refund which shows what a joke they are. They'll try to steal as much as they can in the hope you don't notice/challenge.

Our 3rd flight with easyjet in the last 18 months and all 3 suffered severe delays and very difficult circumstances which were entirely avoidable. We were fully boarded and ready to go 10 min early, but this flight went from "a 20 min short delay" according to the captain, to "a further 20 delay", and eventually "our flight has been deleted from the flight plan so we currently don't exist in the system for take off", meaning we were sat on board in a baking tin for TWO HOURS! Two hours. Really. But here's the best bit: this is exactly - exactly - the same pitch from the captain on our previous two flights (Faro and Lisbon). Something needs seriously looked at - 3 out of 3 flights with 2hr delays stuck on board in baking heat and the exact same reasons...? Call me a cynic but... What tops it off is that our two in-between flights with BA and SunExpress suffered no such nonsense. Are easyjet customers being taken for fools? I'm inclined to think so.

Really pleased with Caffyns Ashford. After sales and servicing was trouble free, as described, on time, and friendly. A reasonable service plan made the "in/out" process really easy. Thanks for such a simple, good experience.

Unimpressed. I spent over £1500 with online delivery and have so far had 3 problems: (1) I paid for specific delivery and it came nearly 1wk too soon, and was laid all over the groundworks I was trying to prepare! When I complained on the phone, the advisor simply replied that it was within policy to be able to adjust delivery times and I wouldn't get a delivery refund. (2) 10 items were WRONG, so I returned them to store for refund. (3) I (yes, I!!!) was charged for return delivery "additional delivery charge" for your error. You got the 10 items wrong, but charged me for returning them to store! An absolute joke. I have never used Wickes before for my projects, and this has absolutely been the worst experience of all my suppliers. I shall continue using my previous suppliers and, when averaging £1500-1800 on each project spend, I think a little acknowledgement on your part would go a long way to recognising that you've lost a lot of business, frustrated both traders and customers, yet still seem to fail to see the error of your ways while leaving me out of pocket.

I'm really disappointed. A random email from Avanti asking me to 'check the details in my account' resulted in a massively increased premium so I cancelled as I was no longer taking any trips for the duration of the policy. When I realised this I panicked and tried to speak with someone (no luck) so started a liveChat. 'Anne Marie' was no help and didn't understand the issue... so I mistakenly cancelled the new DD. Turns out, I cancelled the original DD and have now been issued a default notice and fine! I'm mortified! None of this would have happened had they not sent a pointless email about 'checking my account' which led to massive cost increases. I'll be avoiding them for our holidays from here on in...
EDIT - nicely passing the buck there to premium credit Yvonne, but it wasn't their fault. It was avanti's original email and subsequently inability to provide answers that resulted in me taking into debt. I'm ashamed.

Yodel tracking claim they "handed" a parcel to me at 15.19hrs today. No they didn't. Live chatbot sends you round in circles with no way to resolve this issue so I call them... I'm in a queue from 4.50pm and they cut the line off at 5pm saying "it is now 5pm so there are no call handler available". This is the worst customer service experience - a complete LIE of a delivery that didn't happen, useless chat that can't do anything, and to interested to go home bang on 5pm to care about my missing parcel. I'm appalled

What a breath of fresh air! Thank God for Octopus. We've been with them for nearly 1yr, and it's been 100% trouble free (compared to the hell of being a BritishGas customer!). Octopus have also installed our Ohme car charger and we get cheap EV energy along with great OctoPlus perks. Customer Service is EXEPTIONAL, by email and phone, if you have a query, and they're friendly and sincere too. Keep up the great work Octopus!

We have been with Nationwide since our teenage years, and that's a long time! We have mortgages, savings, flex accounts and our kids' trust funds too... and have never had a single problem. We're very proud to be with nationwide and can't say a bad word about them. Keep up the good work!

The Ombudsman ruled against BritishGas in Sept23, proving that BG were overcharging us, falsifying meter readings, and in the end owed us over £800, which we have since received. Despite this Ombudsman ruling, BG have just issued us yet ANOTHER fake bill with fake readings and demands for £300 despite the fact we've been with another supplier since! You literally couldn't make this up. I've contacted them via X, and they asked me to DM them so I did... and 3 days later NO RESPONSE, just like the 12 months I was with them! Even the BG case handler didn't know what to do the first time round. So, let me guess what BG's response will be this time: "Just send us a message via X blah blah...and we'll ignore you a bit more while sending you demands for money that is both threatening and completely false. Thanks for using British Gas." Jokers. The Ombudsman is on it again, and I've now written to my MP who said she will raise in Parliament as there seems to be a growing number of people in this position. British Gas - Get a grip. Account A7584560

I ordered a wireless mouse. Cex sent a wired mouse of the same brand but wrong model. I've tried contacting them twice about this but my only option is to return... but I need the item I ordered please! Not a great first experience at all. Very disappointing.

I have bought around 6 of the Voss Sonic units and currently, only one is left working. I emailed Customer Service today and the response was that they can do nothing, and the unit lifespan is only 2 years! That's terrible quality and therefore awful value for money. I will not be using the Voss brand any more, and will now source products elsewhere due to electric-fence.co.uk's low standards. I'm actuary really disappointed and recommend that customers shop elsewhere for better quality/lifespan products.

Delivery of parcel ref. H03GBA0007143287 was due Wed. Didn't arrive. Update says it was out on Thur. Didn't arrive. Update today says it might be 7 more days yet... This is so typical of Evri.