easyJet Reviews 

Omar made my booking changes in a swift, friendly and super efficient manner. Very happy Johanna

I needed to make some changes to my booking due to an error.
The customer service advisor was very helpful and quickly remedied the error for me. Very happy with the service provided

BEWARE IF YOUR FLIGHT IS DELAYED/CANCELLED!
I honestly do not understand how this business is still operating! Unless you are in a position where you need to claim expenses back, you will never know the severity of their appalling Duty of Care and customer handling. It has been an absolute nightmare to get fees owed back due to our cancelled flight. No alternative flight was offered, no accommodation, no food/water vouchers, therefore having no choice but to find alternative services. Owed £1400 is alot of money to people, and they purposely make claiming back so very difficult, in the hope that you will give up! It took a polite threat of taking the matter to the ADR for the fees to finally be reimbursed.They had rejected it twice previously on false grounds, they are never consistent in correspondence, nor follow through with any escalation… all very questionable.
I WILL NEVER FLY EASYJET EVER AGAIN.
There is even a Easyjet complaints group facebook filled with so many people in the same position.
Their flights are not even budget priced so I fathom how they get away with this treatment to so many customers. This company protocols seriously need looking into.

Very responsive staff at special assistance

Unable to pursue my expense claim because the department who deal with claims cannot be contacted directly. Despite this being the phone number being given on the website. Unable to use the web chat to follow up on my claim. Still waiting for repayment of a legitimate claim for expenses incurred due to a cancelled flight, every form correctly completed, outstanding from June 2026. Very poor customer service, a contrived system set up to discourage you to pursue your claim.

I booked a flight with ski carriage and am just trying to find out what that allows me to bring. One page says "skis and/or boots", another says "skis and boots" while simultaneously saying "one piece of luggage". I'm sure at the airport last time the machine only printed one label, and they wanted to charge me extra.

I opened the customer service chat to check and they said it is 2 bags and the machine will print 2 labels. Given difficulties last time I wanted a record of the transcript, so used the "Download transcript" button to save and print it. Rather than a usefuly format like PDF, it just saves the page, but the page isn't setup for printing. When I tried, it would only print the first page where the chat bot was asking what I wanted, so didn't have the useful information.

I went back to the chat to ask for the transcript sending, but the agent had already closed it, so I had to go through the chat bot again. When I got to an agent, they said they couldn't send the transcripts, so I had to fill out a data request form for all of my data. That now means I have to send ID and prove that I am the person on the booking, despite not having to do that to open the chat, and the information not being specific to my booking anyway.

I tried raising a complaint about the unclear information on the website, the broken download transcript button, and the only way for me to seemingly get a transcript being via an awkward and potentially lengthy data request. They responded to my complaint with an empty email just saying "Best wishes".

I was promised a £25 voucher if I booked a holiday with them. I booked the holiday and received an email confirming the voucher. On return from holiday they did not give me the voucher. I complained and their response was, 'not sure what's happened, but go and contact the company that we use to issue the vouchers and sort it out with them'. Shocking response.

Their useless AI robots will respond to this message by apologising and then telling me that they've looked into it and addressed it appropriately. Well, if they have addressed it appropriately, why haven’t they contacted me, and where is the £25 that they still owe me!!!

Excellent advice from the lady at easyJet.

Very good customer service help from Rania. Quick and efficient change to my booking. Did not have to wait long until i could speak to an advisor

It was amazing

The cancellation process needs to be made more intuitive and available on the app.

Booked a taxi to pick.me up from the airport and then take me back.
Easy jet messed this up booking the wrong information.
Three times I contacted them via email and was told it was changed and it wasnt.
Now they will not refund saying I hadnt cancelled within 48 hours.
I have called easy jet for for 5 hours and they have no record of me despite emailing me.
I sent receipts reference numbers nothing.
Honestly the most useless service. Don't use. Avoid.
Flights are ok but packages awful.with no telephone numbers.
Avoid

On time and polite staff. The flight was on 4th November from Manchester to Athens and it was a great experience. The only thing that id like to add is that i would like a drink or something little, when a flight is more than 3 hours. Everything else went well.

The agent is not helpful and delaying in responding. Further more he is not willing to help.

The most unhelpful customer services ever

good service

The staff member on the chat was very helpfull - however, it is a bit difficult to find the chat as you have to click yourself first through quite a few automated responses. (Tip: write 'speak to a human person)

Service and response to my mistake was satisfactory