ZOXS Reviews 

Guys, please DON'T LOOK at the fake 5* reviews they are giving themselves. The last one is a fake one.

They will never pay you, and then you are stuck with a livechat bot that tell you that it'll transfer you to a human customer support but what they will do is IGNORE you. And then, you'll understand you've got trapped.

They are probably going to exit soon. Please be careful, keep your money and your goods. Don't send anything to them if you don't want to see none of it ever again.

Fast and reliable! All perfect

They received my order #1752377 about two weeks ago, and I sent them the invoice over a week ago. That's far from their promise to "pay the same day we receive the order." I think they should rethink their processes and their promise; it's damaging their brand image.

They don't explain what's going on or why they're not releasing my money, now that they've probably already sold my phone, lol.

They keep telling people they'll respond within 24 to 48 hours – but you never actually get one. They don't handle cases, they just stall them. I'm done joking around with them, they can't just stael other people's property. That's not how this works. It's a shame I have to struggle everyday with their livechat and email just to hope for a proper response. They should rethink their entire company.

Be careful with ZOXS.DE, guys.

UPDATE 3 DAYS LATER AFTER JEREMY'S REPLY :

Hahaha guys, please be VERY CA-RE-FUL with this website. I've sold a lot of items to Zoxs previously, it was always utterly long, I don't even know why I sent another item there. I sent them the merchant's invoice, as always, and there was never an issue with that. Always got paid even if it was super long.

Plus, he is lying right to me, I have not gotten any email from them in the last 72 hours (but a bot reply), despite the fact that I try to reach them every day.

They also made me verify my ID for no purpose at all, because I get no payment, and they're not sending me my apparel back (probably sold already? would not even surprise me... lol). I mean.

I have no idea what's happening, because I can't get a proper reply from their awful customer service.

Beware guys, if you don't want to lose a lot of money and struggle every day like me, never send anything to ZOXS.DE, PLEASE.

I have had a terrible experience with ZOXS. They have a good price, but terrible delivery and customer service behaviour. The situation was that the parcel was marked as delivered but never made it to my address. Okay, this is the fault of the shipping company, but ZOXS are still liable. They responded very slowly, asking me to just look around for it at my address. After I explained that I had done that, they said they will make an investigation but it will take 4-6 weeks. During that time they will issue no refund nor replacement. This contradicts EU consumer law. So until now, still no phone from them and €600 out of my pocket.

Update: it's getting worse. It's now been more than six weeks since I made my order, still no phone and no refund. Today I was charged a second time. This company should be in your blacklist, avoid!

I sent them my phone worth of 600€ with my own expenses of shipping 20€ on 18.5. They received the phone 1 week after on 26.5 and offered 0€ as "CE" marking was missing on phone box. I rejected this and told them to send me back my phone on 29.5. I had to pay another 20€ for return shipping. Since that day, its been 12 days and they didn't even ship it yet. I sent multiple emails to customer service and just getting automated replies. I have never seen such a bad customer service before!

Easy and fast process!

I sent my Apple iPhone 16 Pro to ZOXS following their checklist and DHL return process. They evaluated it and sent a revised offer with an additional €4.95 shipping charge because the order fell below their threshold. I declined the offer in the customer center as I need the phone back.

I explained that I am moving soon and urgently require the phone returned immediately. Their AI chatbot Kiki replied that the return “is being processed and is being prepared for shipment” and that I would receive a tracking number “in a timely manner.”

It has now been 24 hours since that message with no tracking number or further update. I attempted to call the contact number Kiki provided, but I was hung up on both times I tried to reach someone.

As many other reviewers have already stated, reaching real customer service is nearly impossible and the KiKi chatbot is useless for anything beyond generic replies. There is no effective way to get a human to act on urgent requests.

I am even willing to pay extra for faster shipping if it helps expedite the return of my high-value iPhone.

This has become unnecessarily stressful. ZOXS, please process and ship my phone back immediately.

DHL insurance limit is only 500€ no matter the products sale value

they take foreverrrrrrrr 9 days on avrage and then they say we will give u 50 euro less cuse of a scratch then u accept then they send the money on the 10th day then the money comes on the 11th or so like who the heck got all this time i could have sold it on avatel.de or ebay.de
and it would have taken 4 days at max

okay they say the conditon was this or that but the time ppl the time it cant take all that

Alles war in Ordnung

I am writing to formally contest the revised valuation of my device. Prior to shipment, I documented the phone’s condition with high-resolution photographs, which clearly contradicts your claim of 'visible scratches.' This discrepancy is entirely unacceptable. It is deeply concerning that your assessment does not align with the actual state of the device I provided. I expect this matter to be rectified immediately, as I will not accept the return of my property in any condition less than what was originally documented.

I ordered an iPhone in "Excellent" condition according to ZOXS, but the maximum battery capacity of it was already at 87 percent :(

My device was not checked correctly they said they would pay me for the correct model once checking the device but ended up accepting the wrong model from my side which I didn’t choose.

I bought a phone that turned out to be seriously faulty. The customer service told me that it was their decision how to proceed and that I could not simply refuse a repair. A full refund, they said, would only be a gesture of goodwill.

However, as a buyer in the EU, you are entitled to a two-year warranty (“Gewährleistung”), which means you can demand a refund if a product is defective and a repair is not acceptable.

After standing my ground and involving PayPal, the company finally confirmed that no repair would be carried out and refunded me in full.

Know your rights!

Ordered a phone in Sept 2025. My account was charged, yet the phone never arrived. DHL tracking still says ‘in transit’, now for over a month. Contacted support, after the 3rd email they replied that they need to investigate, after another couple of emails they refused to refund while DHL investigation is ongoing. I don’t have my money, I don’t have the phone, it’s been over a month. Their support is not replying anymore.
I would advise to never order from them.

A comment on ZOXS comment below:
there is no proof of handover. DHL tracking status for this shipment still says "in transit", it does NOT say "delivered". So this is a lie from the seller.
The seller's compensation from DHL is not the consumers concern. This is a not delivered, but paid for purchase. I have the 100% right to get my money back ASAP.

Don’t buy items of this seller. I bought a smartphone with Zoxs on Amazon and I had directly an issue with it. I send it 3 Times to repair but after 2 weeks the issue appear again. Now the warranty ends ( 3 months warranty! ) and I waste 700 eur !!

Answer : I send you 3 Times to and each time to answer that you fixed the issue. Since the last Time I bought a New phone because I can do nothing with you awful smartphone. So I really lost my 700 eur. So please don’t bought a phone to this seller !!!!

i'm not getting the proceeds from my sales via the app out of obscure reasons (zoxs asks me to change the method of money transfer, but doesn't let me change it on their website) and customer service basically doesn't exist. no contact email and their chat bot is apparently on lunch break as well.

They have provided me the pre-mentioned service within a tolerable time frame. and my product is in the right hand, i believe.

Very good service