I have had a terrible experience with ZOXS. They have a good price, but terrible delivery and customer service behaviour. The situation was that the parcel was marked as delivered but never made it to... See more
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Sold a brandnew iPhone on 28.09. Item reached on October 2nd. And already got the money in my account. Compared to other websites, Zoxs is super fast and reliable. Fast payment and highest payout comp... See more
I ordered an Apple Watch Series 7 (good condition) and also an iPad Air 5 with the pencil (very good condition both). First time I order from this site and I can totally recommend it. I got very su... See more
Company replied
I recently sold my used Garmin device to Zoxs, and the experience was excellent from start to finish. Their instructions were clear and easy to follow, making the entire process straightforward. The a... See more
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Company details
Written by the company
Wir von ZOXS kaufen gebrauchte Handys, Tablets, Konsolen, Filme, Spiele, Bücher und vieles mehr zu fairen & festen Preisen an. Der Ablauf ist schnell und erfolgt online auf www.ZOXS.de.
Contact info
Am Schornacker 51, 46485, Wesel, Germany
- +49 281 - 14 79 31 90
- verkaufen@zoxs.de
- zoxs.de
4.2
Great
17K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Terrible customer service, still no phone
I have had a terrible experience with ZOXS. They have a good price, but terrible delivery and customer service behaviour. The situation was that the parcel was marked as delivered but never made it to my address. Okay, this is the fault of the shipping company, but ZOXS are still liable. They responded very slowly, asking me to just look around for it at my address. After I explained that I had done that, they said they will make an investigation but it will take 4-6 weeks. During that time they will issue no refund nor replacement. This contradicts EU consumer law. So until now, still no phone from them and €600 out of my pocket.
June 29, 2026
Unprompted review
Reply from ZOXS
Hi Ed,
I'm very sorry that you still haven't received your phone.
At the moment, we're experiencing a very high volume of customer inquiries, which has unfortunately resulted in longer response times than usual. Please be assured that we're doing everything we can to reduce these delays.
I completely understand that you want either your phone or a refund as quickly as possible. However, since the parcel is marked as delivered and was handed over to the shipping carrier, we first have to wait for the outcome of the carrier's official investigation. Unfortunately, this process can take up to six weeks. We are in close contact with the shipping provider throughout the investigation and will keep you informed of any updates as soon as we receive them.
I sincerely apologize for the inconvenience this situation has caused and truly hope that your case can be resolved as quickly as possible.
Kind regards,
Jeremy
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I sent them my phone worth of 600€ with…
I sent them my phone worth of 600€ with my own expenses of shipping 20€ on 18.5. They received the phone 1 week after on 26.5 and offered 0€ as "CE" marking was missing on phone box. I rejected this and told them to send me back my phone on 29.5. I had to pay another 20€ for return shipping. Since that day, its been 12 days and they didn't even ship it yet. I sent multiple emails to customer service and just getting automated replies. I have never seen such a bad customer service before!
May 18, 2026
Unprompted review
Reply from ZOXS
Hey Büke,
I'm sorry that we couldn't come to an agreement.
Unfortunately, there were some technical issues during the processing of your case.
According to our system, your package is scheduled to be shipped today. We apologize for the delay.
Sustainable regards,
Svenja from Team Red
Reply from ZOXS
Hey Patrick,
thank you for your feedback! 😊 We're happy to hear that the process was easy and fast for you.
Best regards
Hana
Slow returns, useless AI bot & impossible customer service – struggling to get my iPhone 16 Pro back
I sent my Apple iPhone 16 Pro to ZOXS following their checklist and DHL return process. They evaluated it and sent a revised offer with an additional €4.95 shipping charge because the order fell below their threshold. I declined the offer in the customer center as I need the phone back.
I explained that I am moving soon and urgently require the phone returned immediately. Their AI chatbot Kiki replied that the return “is being processed and is being prepared for shipment” and that I would receive a tracking number “in a timely manner.”
It has now been 24 hours since that message with no tracking number or further update. I attempted to call the contact number Kiki provided, but I was hung up on both times I tried to reach someone.
As many other reviewers have already stated, reaching real customer service is nearly impossible and the KiKi chatbot is useless for anything beyond generic replies. There is no effective way to get a human to act on urgent requests.
I am even willing to pay extra for faster shipping if it helps expedite the return of my high-value iPhone.
This has become unnecessarily stressful. ZOXS, please process and ship my phone back immediately.
May 11, 2026
Unprompted review
Reply from ZOXS
Hey,
I’m sorry that we weren’t able to convince you.
After receiving payment for the return shipping, we usually process returns within two business days (Mon–Fri). This was also the case for your order. You requested the return shipment on May 18, the payment was confirmed during the night of May 19, and the package was shipped back to you on May 20. The tracking number was also added to the customer center.
I’m sorry that the sale did not work out.
Sustainable regards,
Jeremy
DHL insurance limit is only 500€ no…
DHL insurance limit is only 500€ no matter the products sale value
April 23, 2026
Unprompted review
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they take foreverrrrrrrr 9 days on…
they take foreverrrrrrrr 9 days on avrage and then they say we will give u 50 euro less cuse of a scratch then u accept then they send the money on the 10th day then the money comes on the 11th or so like who the heck got all this time i could have sold it on avatel.de or ebay.de
and it would have taken 4 days at max
okay they say the conditon was this or that but the time ppl the time it cant take all that
April 1, 2026
Unprompted review
Reply from ZOXS
Hey Tarek,
I’m sorry that we couldn’t convince You this time.
At the moment we are receiving a very high number of parcels, which can lead to slight delays in our inspection process. However, we always show the expected processing time transparently during the selling process based on Your individual sales basket. I’m sorry if this was overlooked.
You described Your first camera as “like new.” In our system this condition means: “Excellent condition with no visible signs of use – like fresh out of the box.” During inspection, our technician unfortunately found several signs of use. The correct condition was therefore “excellent” (“Visually almost like new, hardly used. Only minimal scratches visible under close inspection in the light.”). Because of this, the price had to be adjusted.
For Your second order, however, our inspection fully matched Your assessment, so we were able to purchase the item directly without any changes.
I hope this helps explain the situation.
Kind regards,
Jeremy
Reply from ZOXS
Hey Jayesh,
danke Dir für Deine Bewertung! Schön, dass alles für Dich in Ordnung war. 👍
Liebe Grüße
Hana
I am writing to formally contest the…
I am writing to formally contest the revised valuation of my device. Prior to shipment, I documented the phone’s condition with high-resolution photographs, which clearly contradicts your claim of 'visible scratches.' This discrepancy is entirely unacceptable. It is deeply concerning that your assessment does not align with the actual state of the device I provided. I expect this matter to be rectified immediately, as I will not accept the return of my property in any condition less than what was originally documented.
February 7, 2026
Unprompted review
Reply from ZOXS
Hey Sachin,
I’m sorry to hear that you’re not satisfied with your new offer.
When creating the sale, you initially described your device as being in “like new” condition. We define this condition as: “Excellent condition with no visible signs of use – like fresh out of the box.”
However, our inspector identified clearly visible scratches on the display as well as multiple signs of use on the frame and back of the device. Based on this assessment, your device is overall in “very good” condition (“Very well maintained and in great shape. Light signs of use, e.g. occasional thin scratches on the display and casing.”).
Photos of these findings have been uploaded to your customer center for transparency. You can also view them again here:
https://www.zoxs.de/data/transparenz/23111660534.htm
I hope this helps you better understand the revised offer.
Kind regards,
Jeremy
Maxumum battery capacity 87%
I ordered an iPhone in "Excellent" condition according to ZOXS, but the maximum battery capacity of it was already at 87 percent :(
January 3, 2026
Unprompted review
Reply from ZOXS
Hey Rytis,
I’m sorry to hear that you’re not fully satisfied with your order. For all used devices, we guarantee a minimum battery capacity of 80%, unless stated otherwise. A capacity of 87% is therefore still within our quality standard and should easily last through a full day of normal use.
That said, I understand that this might not meet your personal expectations, and I’m sorry about that. If you’d like, feel free to get in touch with our support team so we can look into possible options together.
Best regards,
Jeremy
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My device was not checked correctly…
My device was not checked correctly they said they would pay me for the correct model once checking the device but ended up accepting the wrong model from my side which I didn’t choose.
November 14, 2025
Unprompted review
Reply from ZOXS
Hey,
I’m sorry that we couldn’t convince you.
I’ve just initiated a payment for the difference to the correct model. The transfer will be processed for you next week. Since this is not an instant payment, it may take 2–3 business days for the money to appear in your bank account.
Best regards,
Jeremy
Know your rights!
I bought a phone that turned out to be seriously faulty. The customer service told me that it was their decision how to proceed and that I could not simply refuse a repair. A full refund, they said, would only be a gesture of goodwill.
However, as a buyer in the EU, you are entitled to a two-year warranty (“Gewährleistung”), which means you can demand a refund if a product is defective and a repair is not acceptable.
After standing my ground and involving PayPal, the company finally confirmed that no repair would be carried out and refunded me in full.
Know your rights!
October 8, 2025
Unprompted review
Reply from ZOXS
Hey,
I'm really sorry that we weren’t able to convince you this time.
Since we are a reseller of products that have already been in circulation, we are legally obliged to provide a 12-month warranty (“Gewährleistung”) — and we fully stand by that.
The manufacturer warranty, on the other hand, is 2 years from the device’s first activation / original sale, and it may still be active when purchasing from us — but this is not guaranteed.
After the 14-day withdrawal period, the decision whether we repair, replace, or refund lies with us. In your case, the issue unfortunately couldn’t be repaired and we did not have a replacement available, so we refunded the purchase price in full.
I hope this helps to clarify the situation and that you can understand our reasoning.
Many thanks and kind regards,
Jeremy
Ordered a phone in Sept - never arrived
Ordered a phone in Sept 2025. My account was charged, yet the phone never arrived. DHL tracking still says ‘in transit’, now for over a month. Contacted support, after the 3rd email they replied that they need to investigate, after another couple of emails they refused to refund while DHL investigation is ongoing. I don’t have my money, I don’t have the phone, it’s been over a month. Their support is not replying anymore.
I would advise to never order from them.
A comment on ZOXS comment below:
there is no proof of handover. DHL tracking status for this shipment still says "in transit", it does NOT say "delivered". So this is a lie from the seller.
The seller's compensation from DHL is not the consumers concern. This is a not delivered, but paid for purchase. I have the 100% right to get my money back ASAP.
September 13, 2025
Unprompted review
Reply from ZOXS
Hey Yana,
I'm really sorry that you haven’t received your order yet.
We shipped your device properly on the next working day after your purchase and also have a proof of handover from DHL.
For this reason, we must first refer to the shipping carrier. We are in close contact with DHL, but unfortunately, we have to wait about 6 weeks for their investigation to be completed before we can issue a refund — otherwise, our own claim for the goods’ value would expire.
I completely understand that you just want to receive your order, and we want to make things right for you as soon as possible. This situation should never have happened.
We’ll reach out to you as soon as we receive an official confirmation or any update from DHL regarding the investigation.
Best regards,
Jeremy
Defect smartphone and bad after sell services
Don’t buy items of this seller. I bought a smartphone with Zoxs on Amazon and I had directly an issue with it. I send it 3 Times to repair but after 2 weeks the issue appear again. Now the warranty ends ( 3 months warranty! ) and I waste 700 eur !!
Answer : I send you 3 Times to and each time to answer that you fixed the issue. Since the last Time I bought a New phone because I can do nothing with you awful smartphone. So I really lost my 700 eur. So please don’t bought a phone to this seller !!!!
December 20, 2024
Unprompted review
Reply from ZOXS
Hey,
I’m sorry that we couldn’t win you over. The experience you described absolutely does not meet our expectations and quality standards. From what I can see, however, you’ve had your device back for over half a year now, and there have been no complaints since then.
Best regards,
Jeremy
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scam time
i'm not getting the proceeds from my sales via the app out of obscure reasons (zoxs asks me to change the method of money transfer, but doesn't let me change it on their website) and customer service basically doesn't exist. no contact email and their chat bot is apparently on lunch break as well.
August 26, 2025
Unprompted review
Reply from ZOXS
Hey Andreas,
For your order, the payout method “Guthaben” was selected. This credit was issued right after the inspection and can be used for one month in the buyZOXS shop.
If you don’t use it within that time, the amount will automatically be transferred to your registered bank account. If you haven’t added any bank details yet, you can do so here: https://www.zoxs.de/kundencenter_update.html#bankdaten
.
Sustainable regards,
Svenja from Team Rot
They have provided me the pre-mentioned…
They have provided me the pre-mentioned service within a tolerable time frame. and my product is in the right hand, i believe.
August 20, 2025
Unprompted review
Reply from ZOXS
Hey,
Thank you very much for your kind feedback!
We are very pleased that everything went as expected and within a reasonable time. It means a lot to us that you trust that your product is in good hands – that is exactly our goal!
Best regards,
Linn
Reply from ZOXS
Hey Abdul,
thanks a lot for your great feedback – short and sweet! 😊 We're happy to hear you were satisfied with our service.
Sustainable greetings,
Svenja from Team Rot
Better go to competitors
Sent in my iPhone mini, gave an honest evaluation of my device and online estimate was around 200 Euros. Scratches on the body, yes. Battery: „if the battery is between 81 - 84 % we lower the price a bit“ After a the service department reviewed my phone, they adjusted the quote to 10,00 Euros. 190 Euro is not a small adjustment..
I asked for adjustement of their offer cause a 190 Euros difference between the the initial offer and the adjusted one is just crazy. Didnt hear back from them over 3 weeks. In the meantime the 30 days period passed. I saw on my bank account that they transfered 10 Euros, so I proactively contacted them again only to hear that I "silently" accepted their offer by not declining. I stated I was waiting on an answer from their customer service and it took them ages to get back to me. When they finally did, they claimed that they send me one email with the info to transfer 6 Euros for shipping.
When I answered that email customer service was suddenly able to get back to me within the day. Also because I assumed "a method" behind their behaviour of giving ridiculous offers, not answering to emails and then just keeping the phone cause it is in their terms and conditions. They claimed to have sent me 4 reminders to pay the shipping or otherwise they keep the phone - one email arrived - the others didn’t. When asked about the dates they sent me those „emails“ I didn’t receive an answer which also tells a story.
When I asked to get my phone back cause obviously they had some difficulties answering to customer requests in time they just declined and said there is nothing they can offer me. Obviously I was waiting for an answer and I expected to get one in time so I can decide wether or not to take the offer.
summed up. I have 10 Euros now, but my perfectly funtioning iPhone mini 13 is gone.
July 1, 2025
Unprompted review
Reply from ZOXS
Hey,
I’m sorry that we couldn’t meet your expectations.
When selling your phone, you answered the question “Battery in good condition” with “yes.” As explained in the info text for this question, this means that the remaining battery capacity is at least 85%.
Our inspection showed that your iPhone’s capacity was only 82%, so we were only able to make you a goodwill offer – since we generally do not purchase devices with less than 85% battery capacity.
Due to a high volume of requests, our customer service response times are unfortunately significantly delayed. This is why you had to wait longer for a reply.
However, you always had the option to decline the offer directly in the customer center.
If this is not done within 30 days from the creation of our offer, the offer is considered accepted according to our terms and conditions. For this reason, the goodwill offer was paid out to you.
I hope you can understand our position.
Kind regards,
Jeremy
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Quick processing
Quick processing, quick response and very fair pricing.
July 16, 2025
Unprompted review
Reply from ZOXS
Hey Livia,
Es ist schön zu sehen, dass alles gut geklappt hat! 👍
Viele Grüße, Tayla
Buuying from them is great
Buying from them is great, selling back was a nightmare.
It took weeks, they sold me a laptop as "wie neu" with very small issues and when I sent it back with the same they graded the computer much lower.
They used dust on the screen as a reason to lowball an offer.
So dishonest, would never again try sell to them or frankly deal again.
Re the staingate, it was easily cleaned off, and those small marks were there. Thankfully another vendor offered me a reasonable normal amount.
July 1, 2025
Unprompted review
Reply from ZOXS
Hey Alex,
I'm sorry to hear that you're unhappy with your new offer.
Unfortunately, the condition of the MacBook has significantly changed during the time it was in your possession.
During our inspection, we discovered that your MacBook is now affected by the so-called "Staingate" issue. This means that the anti-reflective coating on the display is starting to peel off, leaving visible marks. This issue was not present at the time it was sold to you.
Our technician has also sent you photos of this issue. You can view them here:
https://www.zoxs.de/data/transparenz/15221533767.htm
I hope this helps you better understand the revised offer.
Best regards,
Jeremy
When i try to sell something and close…
When i try to sell something and close the process i get HTTP ERROR 500. Fix your shitty website already!
June 17, 2025
Unprompted review
Reply from ZOXS
Hey Roberto,
I'm really sorry for the inconvenience You've experienced. The technical issue that caused the HTTP ERROR 500 has already been resolved. You should now be able to complete Your sale without any problems.
Thanks for bringing it to our attention!
Many regards,
Jeremy
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