rebuy.de Reviews 

Great and best products

Very good service, but a little bit slow on the payment.

Scammers, I can't find any other description.
I sent a perfect smartphone (luckily I also had pictures to prove it), they claim it's defective and has a smudge on the screen (which wasn't true). The valuation went from €530 to €55. I contacted them several times, receiving evasive responses, refusing to admit what happened and refusing to send a video of the inspection process.
Stay away.
I'm adding to my review because, after several hiccups, they finally sent me the product back. In addition to the damage they caused, they sent it back to me with dents on the internal screen and marks on the back. Be very careful with this company, it's quite a scam for me.
Their support is arrogant and incompetent. It's really disappointing, because I'm a honest person and I would never have sent a damaged product knowing that Rebuy would dispute it; I'm neither stupid nor dishonest. The product had only a few hours of actual use, because it was a third phone.

Everything was more than satisfying

Products arrived fast and in the quality they described. The prices were also goodand the 3 year warranty is nice. Nothing to complain about.

I bought an iPhone at a high price, thinking it was “excellent”; but it doesn't work; ever since, it's been a never-ending cycle of “repair—return—still broken.” They’re selling junk here at the customer’s expense without any quality control whatsoever, and then defending it tooth and nail. That’s just how it is these days; it’s basically fraud; but even if you manage to reach anyone at all, they’re obviously out driving somewhere—not even at their workplace anymore. Here’s a suggestion for further optimizing your cutthroat business: why not just use AI for customer support?
What a load of crap… unbelievable.

Update: later on they tried to downplay by pretending to take responsibility for their behavior (see their answer, the announced email never arrived). However, it‘s all AI generated bullshit; you’re not interested in anybody except from stealing our money as customers. You remain fraudsters; shame on you; go to hell!

The proclaimed quality label "good" fell entirely short of expectation. Several deep dents in the AirPods as well as the case, along with severe scratches should be considered grade "okay" at best or be completely refurbished if viable. the electronic element seems okay though. Upon confronting customer support with my disappointment I was told that the issuance of malquality discounts to incentivise keeping the product does not align with corporate practice. Instead a supposedly green company prefers to ship two more times to make things right. A less environmentally conscious person would have agreed, to the financial detriment of rebuy, as returning represents the significantly more expensive mode of handling the situation. Well foolish me kept them, but I certainly won't grace that place with my customer trust ever again.

P.S. they're still waiting to exploit me further by offering a mere 2.75$ for a fully functional left AirPod Pro, which they'll dust off a little and sell for 10x. Wonderful business.

I sent my iPad to rebuy on a whim, only to find out they reject anything sold outside the EU—even though the CE mark is right there in the iOS, not stamped on the back. What a typical, inflexible operation. Blowing off Apple’s built-in digital CE mark just shows your warehouse is sticking to out-of-date rules that completely ignore current EU regulations

I am trying to sell my MacBook to rebuy. Here's my experience, the initial price will look very attractive comparing to the hassle you are doing a private sales. But after I sent in my MacBook, they will be nitpicking and bring down the offer so much that you don't feel like selling to them. What's more I have proof that my MacBook has no scratches they specified and such case will be blaming the transport company. In that case, the transportation damage is not covered by them .

Meanwhile worth to note that the transportation also take way too long. First they gave you a tracking to their warehouse. Once successful, it will need to be transport again from warehouse to their inspection center. This just increase transport time and chance of mishandling.

At the end I reject the offer and even though it comes back to me free of charge. But the time spent transporting and waiting is too long. If I knew this up front that there is a change of offer being reduced and long transportation time, I would not have started the process.

I bought books from this site a lot of Times and had a good experience every time!

Update from 20 July 2026:
Since posting my original review, I have received several emails from rebuy stating that they have read my review and regret that I had a negative experience. I rejected their offer as they refused to re-consider pro at least add the bonus that was originally promissed, and rebuy promptly confirmed that my phone would be returned to me, with a promise that I would receive it within 3–8 days.

In these emails, they also mentioned that they cannot know or guarantee that the phone will not be damaged during transport. I find this highly unprofessional, especially given that I packed the device extremely securely with bubble wrap and multiple layers of protective packaging to minimise any transport risk.

As of 20 July 2026, my phone has not even been shipped yet. This continuation of delays and unclear communication makes the overall experience with rebuy.de even worse than originally described.

Original review from 14 July 2026:
I would not recommend rebuy.de based on my recent selling experience with them. I sent in my iPhone, which was in very good condition, after rebuy initially offered a price more or less in line with other companies that buy used phones, plus a payout bonus code promising an extra 23.50 EUR on top of the assessed price. That bonus was the main reason I chose rebuy over other providers.

I followed their instructions precisely: I sent the phone well cleaned, with the original box and charging cable, and packaged it carefully. The evaluation process then took longer than promised, and when the assessment finally came back, rebuy made a new offer that was significantly lower than the initial one. They provided a video showing minor “micro” scratches on the display, even though I had always used a screen protector and was not aware of such damage. Based on these micro scratches, they downgraded the value by around 28%, and the originally promised payout bonus was no longer visible in the new offer.

I contacted customer support and had a relatively long exchange to clarify the situation. Unfortunately, the only response I received was a repetition of the new lower price and the explanation that the downgrade was due to micro scratches. They also claimed that the payout bonus had already been included in the new amount, but this was not at all clear from the way the offer was displayed. No detailed breakdown was provided, and there was no willingness to re-assess the device or explain the calculation more transparently.

Overall, I experienced the process as non-transparent and unfair. The final price ended up below what other websites and companies were offering for similar devices, and the promised payout bonus essentially disappeared in the re-evaluation. I tried to find a cooperative solution and asked for more clarity, but rebuy showed no interest in accommodating this or improving the customer experience.

Based on this, I would not use rebuy.de again and cannot recommend them to others.

Everything is perfect. Fast delivery, amazing condition of the phone, eas way process, excellent price.
Highly recommended

Infatti non ti fa andare avanti se non premi già una stella: da qui parte già la “fregatura”, secondo me. Io darei 0 stelle.

Sono una ex impiegata, licenziata un giorno fa dopo 4 mesi, a un certo punto con la motivazione di “risultati non qualitativi nella performance”. Questa è stata la giustificazione del mio licenziamento.

Quando ho detto a Mindy o PEXLY, aziende che collaborano con Rebuy che anche mi hanno assunta, che sarei andata a fondo alla questione facendo denuncia e intraprendendo vie legali, mi hanno bloccato i sistemi.

Si lavorava 6 ore al giorno, davi il tuo meglio (che non era poco) e venivi valutata su un campione dell’8% delle chiamate e email al mese. E, stranamente, venivano valutate solo le chiamate errate e comunque si e umani.

Ecco come nel 2026, nell’Unione Europea, viene gestita un licenziamento via email:

“Dear Rudina,

I am writing to inform you that, after careful consideration, Rebuy has requested the termination of your cooperation on their project, effective today, 30.06.2026.

This decision was not taken lightly and follows the decrease in your QA results. Unfortunately, as no consistent improvement trend could be observed, the decision has been made to remove you from the team.

I understand that this news may be upsetting, and we truly appreciate the time and effort you have dedicated while working with us.

As a result, we will have to end our cooperation completely, and today will be documented as your last working day with our company.

Your final paycheck will be provided to you at the end of July. In addition, you will receive payment for the one-week notice, any unused vacation days will be included in your notice period.

We sincerely thank you for your contribution and wish you all the best for the future.”

Un email empatico vero ? E generata dal IA credetemi non conscono il termine :)

Poi mi è stato detto:

“Hi Rudina,

Regarding your question about the notice and vacation days - sorry, should've been more specific.
Your notice period has started after the day termination is announced: 30.06.2026, so 01.07.2026.
It is, according to the contract, 1 week.
Which means, it ends 07.07.2026.
Any earned and unused vacation days also go towards the notice period and are not added on top.
That means, your final scheduled compensation will include one week in total.

Thank you for clarifying this matter, and apologies again if it was not clear in the original email.
Wish you all the best in your new opportunities, shame it didn't work out between us.”

Sicuramente, dopo questa recensione, mi verrà detto che nemmeno il tempo di preavviso mi verrà pagato. Però lo faccio per me stessa e per tutte le persone che ci lavorano e che restano in silenzio. Non diventate schiavi del sistema.

La mia risposta per curiosita alla email inviata e stata:Well, I'd say it's fortunate not to work in such a toxic environment, with people who do everything for a job and stop being human. Stubborn as I am, I wanted to see it through to the end, but I realized the best thing is to leave you as you are, a wasted case. I'm sorry to tell you this Alisa. I don't know you and have never seen you, but the truth will be from my point of view or not, it doesn't matter anymore. But that you are a wasted case is not a point of view it's just a fact.

I hope you find what you deserve and do it for the people who work for you every day, and I'm not saying this about the servile people who were servile, may they live long because it's nice to see yourself in the mirror!

Non mi rimane che dire “Scegli con attenzione con chi collabori, cosa vendi e cosa acquisti.''

Everything was ok, with express shipping product arrived the day after the order, as declared. Product aa advertised.

I bought over the years multiple iMac models and accessories. Very good quality for a good price. Never had any problems with it.

Super easy!

The fast and uncomplicated handling of my dust catchers was a key moment. And I had my money 2 days after the package had arrived at their base.
Will be using their services again. 😉

Fast delivery. Product turned out to be better than expected - in terms of condition.

I soled my mac book, everything was very good.