WIRKAUFENS Reviews 

Straightforward and trustworthy

Excellent service, fast and trustworthy ❤️

Good and fast process to hand the phone in. But, they lied on the review to give less money. I have video proof that there were no visble scratches on my phone. Outside of one very tiny scratch in the bottom corner. They made a review, but sent no photo evidence of what they found. While I have a video to prove it to be false. Other company would send photos of what they found.

It’s very good platform you can easily sell your product without carrying to any physical address

The process was simple, I was updated through the process and It was done pretty quick since they received my item! Recommended!

I was selling to this company few times in the past, everything was smooth and fast, now I have sale a new sealed phone, inspection was fast but still waiting for the payment via PayPal for 5 working days already, impossible to reach them by phone or email

Wirkaufens Review:
This review is based on my personal experience with Wirkaufens, a company I chose to sell my used electronics to. I was selling a Google Pixel 9 Pro XL with 256GB of storage, a device I had used for about one year. My reason for selling was straightforward: to upgrade to the new Pixel 10 Pro XL. My device was in impeccable condition, "like new" as I would describe it. It was in great condition, the display was perfect, and all functions, including the camera and video recording, were working flawlessly. I have photographic and video evidence to support the condition of the device before it was shipped.
The process began smoothly. I sent the device on September 3rd, and today, September 16th, I received an email with a paid invoice, seemingly confirming that the transaction was complete and the device had been accepted. This was a positive sign, suggesting a quick and straightforward process as advertised.
However, the situation took a perplexing and frustrating turn just an hour later. I received a second email, a rejection notice, stating that the device was being sent back to me. This contradicts the previous email, which indicated a successful transaction. The sudden reversal, without any clear explanation of the supposed defect or issue, is deeply concerning and frankly, unacceptable.
My primary concerns are:
Contradictory Communication: The fact that I received two completely different emails, one an hour after the other, is a major red flag. It suggests a lack of proper communication and quality control in their processing system.
Arbitrary Rejection: My device was in "like new" condition. I have photographic and video proof to back this up. The rejection email provides no justification for returning the device. This kind of arbitrary decision-making is exactly what sellers fear with these trade-in services.
Risk of Damage in Transit: My device is now being sent back. Based on other negative reviews I have read online, I am now worried that it will be returned in a damaged state, possibly with scratches or other issues that were not present when I shipped it. While I have my pre-shipment photos and videos, the burden of proof and the hassle of a dispute are now on me.
Loss of Value: This experience has not only been frustrating but also costly. By the time the device is returned to me, its value will have depreciated further. If I try to sell it to another company, they will offer me less money than what I was originally offered by Wirkaufens.
In conclusion, my experience with Wirkaufens has been a significant disappointment. What was initially a promising transaction has turned into a bureaucratic nightmare. The company's sudden and unexplained rejection of a "like new" device, despite an initial acceptance, is a testament to the risks involved in using their service.
I strongly recommend that anyone considering selling their device to Wirkaufens proceed with extreme caution. While they may have a reputation for being reliable, my recent experience suggests otherwise. This kind of "shenanigan" is unprofessional and has put me in a difficult position. I will only consider changing this one-star review if this issue is resolved swiftly and without further hassle, and I receive the amount that was initially agreed upon for my device.

Send in a PS5 without any scratches. Wirkaufens team claimed that there are scratches and wanted to pay way less. Okay, so have the device send back then. What does Wirkaufens do? Just does not use the protective wrapping of the original packaging (which was put loosely in the box next to the PS5). Hence, the glossy plastic was in contact with the cardboard during shipping, got dull at the contact point and now the PS5 is not in perfect condition anymore. Very unprofessional! No reply back from customer service regarding this matter after more than a week. I used to have good experiences with this company. Very disappointing that this is over now :(

EDIT: Case was solved in an uncomplicated manner via customer support to my statifsfaction. Hence, rating changed from ** to **** Thank you wirkaufens!

Easy and fast, valuation could have been better but the tradeoff is, no hassle with potential buyers. All I had to do is relax at home and things got done.

Smooth process. I really recommend it.

On October 28, 2024, I sent an iPhone 14 Pro 256go for trade-in to asgoodasnew. (trade-in value of 662€)

On November 4, 2024, the package delivered empty at their warehouse in Frankfurt. As UPS was the carrier for the package, asgoodasnew is responsible for the shipment of the package (according to the French consumer law)

asgoodasnew asked me to send them the sworn statement, the product invoice, IMEI, and serial number of the iPhone sent. All documents have been transmitted.

Few days later, UPS is not following up on the claim and asking me to contact asgoodasnew. Today, Asgoodasnew no longer wants to hear about my concern and declined to compensate or refund me.

This is not legal. Under French law the seller is completely responsible for any delay, loss or damage to the package during transportation he has organised. In case of loss or damage, the seller will have to arrange a new delivery at his own cost or reimburse you. You may then complain to the delivery service.

Is this how you treat your customers?

Order number: 3620088

I sold a MacBook (M1 2020). I had a protective cover over it since the day I bought it, and they say it has 'superficial scratches'. Total waste of time, I would suggest try some other websites.

I sent my PS5 last week. I took extreme care of my device, which is a bit more than one year old.

The same day it arrived, back in 2023, I also applied a full vinyl-based cover that served to protect ALL surfaces, both the dark middle block of the PS and of both the side faces. This has been on from day 0 to the day when I shipped my device. Clearly, no scratches are possible if all surfaces are completely covered! The device never fell nor I moved it in a little bit more than one year!

Therefore, when I decided to send it to WIRKAUFENS, I chose the "as-new" option, in terms of optical conditions.

Now the surprise: the technical team inspected the device and there are scratches on it. When? Where? You cannot know. They do not provide pictures. You must trust them blindly. Even if I have a full video taken from multiple directions that show how there are absolutely no scratches.

So I write to the support. Just if they can kindly send a picture of the defect so that I can understand where it is. Other different services I used in the past do that, and have always been thorough and checked out with what I knew about the devices I sold. The answer? "Oh we process hundreds of devices every day, we cannot send pictures."

I understand that they have the power in this matter, you want to sell your device and they must make a maximum margin, so take it or leave it. But this is beyond acceptable. If you claim something, you must provide proof.

Stay away from here.

Fair offers for used devices. Quick processing and feedback.

I’ve sent many items in good shape to them and they will never take it. Waste of time.

Sold them 2x Mac everything went smoothly

I was a bit sceptical reading some of the reviews, but decided to take a chance and send my phone. Received an email with a pdf document with the shipping label and instructions. After sending the package, I received a couple of update emails with status changes and not long after, received money in my account. Easy and smooth process. I'd use them again if the need arises in future.

Kann man vertrauen … they did what they said they would …