asgoodasnew electronics GmbH Reviews 

Great Website, good product overview and detailed descriptions. Bought Steam Deck from category “new”…ordering process was smooth and express delivery, next day. Product was well packaged. Can recommend asgoodasnew 100%.

Very good, macbook m5 max purchased with them and received the product in expected condition or even better than expected. Is not very often that i feel so happy with refurbished products, but asgoodasnew is highly recommended. Keep doing the things right and with care, that really makes the difference :)

Very bad experience. I returned the product and followed all the required return procedures. The package was successfully delivered back to the seller, but I still have not received my refund.

I have contacted the seller several times, but **no one responds**. My messages are being ignored, and the issue remains unresolved. The amount of **€405** has still not been refunded.

What is especially frustrating is that after receiving the returned product, the company simply stopped responding properly. As a customer, I have to keep chasing them just to get a response and recover my money.

Order number:** AGAN-DE-1382677
Tracking number:** 237893439895

I do not recommend this company if you expect proper customer support and refunds to be handled responsibly.

⚠️ BEWARE IF YOUR CARD IS FRAUDULENTLY USED ON THIS WEBSITE.

My credit card was fraudulently used to place an order on asgoodasnew for €1,263.90. I discovered the transaction while it was still pending and immediately contacted both my bank and asgoodasnew.

I urgently informed asgoodasnew that I was a victim of fraud and specifically asked them to cancel the fraudulent order and STOP THE SHIPMENT before the person responsible could receive the goods.

Despite the urgency, I received no timely assistance. By the time the company responded, I was simply told that they could no longer stop the order or its shipment.

This was not a normal cancellation request or a customer changing their mind. I was reporting an active fraudulent transaction involving more than €1,200 and asking the company to help prevent the goods from reaching the person responsible.

I find it extremely concerning that an urgent fraud report involving high-value electronics was handled this way. I expected immediate escalation and a serious attempt to stop or intercept the shipment—not a delayed response saying that nothing could be done.

For an online company dealing with expensive electronics, customers should be able to expect much stronger procedures and much faster support when fraud is reported.

Based on my experience, I am extremely disappointed with asgoodasnew’s customer service and the way my urgent fraud report was handled. This experience has completely destroyed my confidence in their customer support.

Phone broken. No reply on emails, the staff cannot speak english and hang up.

This is a company that sells all over europe.

Update:
Thank you, Lili. I would be happy to provide my order/reference number, but I cannot find any way to send you a private message through Trustpilot. I emailed refurbed [at] asgoodasnew.com 26/9 18:53. I emailed info [at] asgoodasnew.com recently.

Could you please send me a “Request Information” request through Trustpilot? I can then provide my order number and contact details privately.

Thank you.

I ordered a “new” Canon lens, but I received the wrong item. Instead, I was sent a similar model that is worth more than €1,000 less than the lens I actually ordered.

I have been unable to get any response regarding my order, which is what concerns me the most. The payment has already been taken from my account, the order is marked as completed, but I have not received the item I actually ordered.

I chose your website specifically because of the fast shipping, as I needed the lens urgently and had to leave the city. Now I have received neither the expensive lens I ordered nor any response from you. I also cannot simply order another one because my money is still tied up in this order, and the lens is a very expensive purchase (2000€+)

I urgently request a response and a full refund of my payment as soon as possible.

best experience. good quality product received

Very satisfied. The item was delivered safely. The phone I ordered now is in excellent condition. Even the refurbished IPAD Pro i bought way back july 2024, it's still in good condition..

Great product and service!

Until recently, I considered asgoodasnew a great platform, having successfully completed four sales with them over the past few years. Unfortunately, I have to completely change my opinion.
I sent my latest device almost a month ago (Order 2708052 (Offer ID: 4132074)). On top of the delays in updating the status of my order (which was only processed after I pushed for an update), I still have not received my payment of over €450 to this day.
What is even worse is the complete lack of customer support: no one responds to my follow-up emails anymore, not even through the direct contact channels on the German website. Total silence after taking possession of the device is completely unacceptable.

I will now consider taking formal legal action to recover the money I am owed. It is a real shame to see a service that was once so reliable fall to this level.

UPDATE 18/08/2026
I don't know if this initial 1-star review, or if contacting the .de website directly in German, resolved the situation and I received my payment correctly. I'm giving it 4 stars because their behavior is unacceptable, and better tracking of the sale's status would be desirable.

I ordered and paid for a Fujifilm X100VI in black – but received the silver version instead, i.e. not the item I ordered. This is a clear defect.

Instead of offering a reasonable solution, I was only offered a 20 € discount or a return. Since the seller says a replacement in the ordered colour is not available, I am entitled to a reduction of the purchase price, which I duly declared. This was refused on the (incorrect) grounds that a price reduction was "not possible".

A shame – the purchase itself was straightforward, but when it came to the complaint the service was unfortunately not very solution-oriented. A seller who ships the wrong item should also be willing to make up for it appropriately.

Great experience. Received refurbished iPhone in pristine condition as described on the site.
surprisingly satisfied with what I got.

I was scammed, they sent a box with only paper inside, it's fake...

Stay away from this company. This company sold me a defective item (Shark Robot Vacuum). It wouldn't map my house so I requested a return. It was approved, but I had to pay the postage. And when I got my refund, they withheld $120 for a FEE!
What a scam!

Disgusting customer service, they actively helped a scammer. my credit card was stolen and used for a €1300 purchase on this website. While the payment was still only pre-authorized, I immediately called customer service to stop it. They could have blocked it with a single click, but they refused to help.The operator refused to speak English, using a tone of pure indifference and disgust. She was a repulsive person. I called five times, even humiliating myself trying to speak German using Google Translate. She showed zero empathy for a young father who had just been scammed for a huge amount of money. She just kept telling me to send an email for English assistance and then hung up on me.I sent the email immediately, but they were in no hurry to help. They preferred to process the payment . Ten days later, after the funds were fully cleared, they finally replied saying they couldn't help me anymore. Absolutely shameful.

Very fast delivery. Product received as advertised. Very happy with the overall experience. Definitely recommended.

I recently purchased an iPhone 17 Pro Max from asgoodasnew through Refurbed.se, and I am extremely satisfied with the entire experience.

Highlights of my experience:

Exceptional packaging — The device arrived in very secure and professional packaging, giving a premium first impression.

Like‑new condition — Although the phone was sold as second‑hand, it genuinely felt like a brand‑new product.

Fast delivery — The shipping time was impressively short.

Outstanding product quality — The device had absolutely no visible signs of use; it was indistinguishable from a new iPhone.

Highly reliable seller — Everything was exactly as described, and the overall experience exceeded my expectations.

Overall, I am very happy with asgoodasnew and I strongly recommend purchasing from them. They truly deliver excellent quality and service.

Bought a total of 2 cameras there. Description was correct, fast shipping, decent prices. So i would buy again.

A complete scam. I placed an order and received no confirmation, and no payment was even taken from my account. There were also no info in the online portal that says if my order was receievd/cancelled. When I called the next day, I was met with an extremely unfriendly customer service representative who told me the order had not gone through in their system and that I should have known this myself.

By the time I tried to order again, the item was no longer available. This is incredibly frustrating. You simply cannot expect customers to place an order, receive no confirmation or communication whatsoever, and then be blamed for not realising something went wrong.

A truly disappointing and unacceptable experience.

... + 30M guarantee!