smartport Reviews 

I bought a best priced Samsung smartphone, unfortunately the promised delivery was delayed 3 times! , but after complaining I was offered and got a compensation.
The Phone itself was as promised brand new

Delivery took 21 days, with two delay notifications along the way. Customer service was disappointing and non informative at all. No problems with the product quality.

Very disappointing experience.

I placed a high-value order that was supposed to ship within 1 week, but I just kept getting automated apology letters, and it never shipped. After waiting for 3 weeks, I cancelled the order through the SmartPort "marketplace" portal. The german affiliate confirmed the cancellation and promised a refund within approximately 7 days—but yet again nothing happened.

After sending a formal german email mentioning legal action I received further apologies citing delays in refund processing, but in parallel I have also received an automated email from the marketplace portal this time, confirming the refund has been processed, and the portal finally showed my order as refunded - and I received my money back the next day! This ordeal took in total about one month from order to refund.

To their credit, their communication was responsive and professional, but mostly copy-paste in nature, and in the end I did get my (significant amount of) money back. However, if you are looking for a fast and seamlesss experience, then SmartPort is really not it.

Ich hatte am 18.03.2026 ein Galaxy S25 Ultra 256gb Titanium whitesilver für € 829,90 bestellt. Es wurde zwar erst Anfang April geliefert aber zwischenzeitlich habe ich Bescheid bekommen, dass sich die Lieferung verspätet. Das Handy kam original verpackt und funktioniert einwandfrei.
Ich bin daher sehr zufrieden!

I ordered a mobile phone from Smartport.de on 27.02.2026. The phone was never delivered. After waiting for weeks without receiving the product, I cancelled the order on 17.03.2026.

Smartport confirmed in writing that the order was cancelled and that the refund was supposedly sent on 17.03.2026, stating that the transfer could take up to 5 days.

That time has already passed and I still have not received my money. I contacted customer support multiple times but received no clear answer and no proof that the payment was actually made.

It is extremely frustrating to have to chase my own money after cancelling an order that was never delivered.

If the refund is not processed immediately, I will have no choice but to escalate the matter further through consumer protection authorities and other legal channels.

At this point I cannot recommend Smartport.de due to the lack of transparency and poor customer support.

I am waiting for my delivery for like a month and I can’t even log in with my account on the website.

Excellent price. Excellent product. It just took 16 days for the delivery to arrive, instead of the 4 to 5 days announced.
More transparency would be appreciated!

Great service and fast delivery.

Took way too long, waited for 3 weeks for my instock iphone

The shipping times are absurd. I waited 3 weeks for a watch that was listed as "in stock" to be SHIPPED. The website itself says "please dont contact support about shipping cases as they don't have information". I still contacted them to ask when it would be shipped. The support team came back and said "due to delays, packages cam be shipped up to 2 weeks after order. They wrote that, despite me waiting over 2 weeks already. They never checked for a reason for the delay, but only offered to cancel my order.
I decided to wait and got it eventually, but this waiting time and lack of transparency and fake delivery times makes me never want to shop there again.

I waited for ONE AND A HALF MONTHS for the delivery!
They delayed the shipment 3 times and were rude every time I contacted them and lied about their rights and how this is all normal.
They sold me a version which was produced in india and was probably much cheaper.
HANDS OFF THIS SCAM WEBSITE!

FRAUDS. They sent me a wrong product and asked me to return, and then supposed responding without refunding the money

Delivery took more than a month. On website it was stated that it will take 3 to 4 days, it took 35 days. Purchased on Dec 16th 2025, arrived 20th of January 2026. E-mail sent on Dec 22th was the last communication from SmartPort de shop untill the 2nd week of January when they said that delivery is in progress.

Fast, no bad surprises!

My order wasn't delivered after 3 weeks so I cancelled it and got my money back.
The customer service answered my questions quickly.

After three weeks of waiting, I received a phone not intended for the EU market, missing essential features such as eSIM support.

I ordered a phone on Cybermonday 1st of December and so far I have not received anything. I thought the delivery would take 4-6 business days but instead I just received Emails that the delivery will take longer due to blackweek/cybermonday and now Christmas. Thanks for nothing, I could not even get my Christmas gift on time.. and the customer support “manager” Leticia Weiss is super unprofessional and can’t help at all. They can’t tell me when my phone will be delivered..

I have ordered Air Pods on the 1st of December and they are still not here. They are too slow and hopefully they are not a scam as aome people say here. Not recommended.

Ordered an iphone 16 and 17 for blackfriday by smartport, but after almost 3 weeks I have still not received my order. Sent multiple emails and each time they come up with excuses that it’s busy due to blackfriday. Awful experience and customer service!!!