WebstaurantStore Reviews 

They charge a flat fee for shipping, to force you to join their loyalty/member program. No matter what the weight of your order, the same shipping. Also, somehow I only was shipped one post for a shelving despite only being allowed to select 4 as the minimum order. As a consequence, I have to order 4 more posts just to get 3. Similarly, I only want one shelf on 4 posts, but I have to order 2 shelves minimum. I think these practices “gouge” a little extra from non-commercial shoppers (I am one of those, my orders are frequent right now, but I won’t be ordering forever so don’t need an account).

A good quality product at a reasonable price. Also, a huge thank to Katie R. for her invaluable help in adjusting my order: the mistake was my fault, as I had specified the wrong quantity when ordered Black Cerignola Olives.
Mike S.
Indiana

Hi, I'm Pepper, your WebstaurantStore virtual assistant! I'm here to help, Terry Squires.

Bot Pepper said: 1 attachment. Message is interactive. Click to interact.

Here are some common payment and tax questions I can help you with:

You said: well for one when i went to place my order and put my zip code in it said $13.99 for shiping then when i place the order yous's change it to $16.99 whats up with that
4 minutes ago
well for one when i went to place my order and put my zip code in it said $13.99 for shiping then when i place the order yous's change it to $16.99 whats up with that
Bot Pepper said: 1 attachment. Message is interactive. Click to interact.
Pepper [Chat Assistant]
3 minutes ago

We understand the concern about the shipping total changing during checkout. Shipping estimates shown in the cart are based on the information entered into the Shipping Calculator, including the location type and shipping details. Final shipping charges can update during checkout depending on the order and shipping information selected.

A Customer Solutions Specialist can review the order details with you and help explain the difference in the shipping charge. You can use the option below to get started.

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You said: no thats fine but you should put that in you shipping area i would of not bought them from you and to me its taking money from me but i will put that in my reviews when i put them all out there and no i won't ever use you again for are venues
Just now
no thats fine but you should put that in you shipping area i would of not bought them from you and to me its taking money from me but i will put that in my reviews when i put them all out there and no i won't ever use you again for are venues
Bot Pepper said: We’re sorry for the frustration this caused. We appreciate you sharing this feedback about the shipping estimate changing during checkout, and we understand how disappointing that experience can be. Your comments regarding clearer shipping information are valuable and will be taken into consideration. Message is interactive. Click to interact.
Pepper [Chat Assistant]
Just now

We’re sorry for the frustration this caused. We appreciate you sharing this feedback about the shipping estimate changing during checkout, and we understand how disappointing that experience can be. Your comments regarding clearer shipping information are valuable and will be taken into consideration.

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every time i have ordered from webstaurant it is delivered as promised and great quality

The shipping costs are way too high. Shipping costs are not a profit center. Or at least they shouldn't be. $17 dollars to ship 2 small oven pans (UPS Ground) is outrageous.

Found what I needed, website easy to navigate.

Please make sure the Honey Mustard is secured well. This is my 1st time ordering a liquid item from your establishment. Thanks.

So this is what I am going through myself for the last 3 weeks today is sat July 18 2026 0724 hrs

So i order a garbage can the ordering part was easy. It did show up in a timely manner but they left out parts i did send him an email.Tell him they'd left out parts they told me it was delivered and dropped off, and they're at your door i told them no they sent me a picture of somebody else's front door I told them that then they sad they will fedex departs to me again well the other fedx showed up not all the parts so the good thing is they communicate. The bad thing is, this is taking forever and i'm about to call my bank and see my options it's not that hard, it's one little garbage can.And the parts to put it together, and they can't seem to put that correct i did send him an email again saying that i'm still missing parts that the only semi part of the parts no response so let's see what happens on Monday or Tuesday. And after that, I will be going to my bank. And start acclaim and send em their s*** back

John

Attempted to change the NAME on my billing address to my name by requesting the shipping address be used for the billing address. Was notified that the change was successfully saved. However, the billing address NAME that was displayed several times was still the old name, not mine.

Once again, Webstaurant ! Ease of site use, ease of finding necessary products and quick shipping.

The shipping cost more MORE than the item I purchased. I'm going to cancel if I can figure out how !!

The customer service for this company has been as is the best company i do business with, they give you no hard time when something is not right with your orders. They fix the issue immediately. The staff sends you an email right away , and if no email they will call you.

Always have the supplies we need and they are easy to reorder. It's also nice to recieve our items in a timely mater.

Excellent company, we have been purchasing from them for years and they are always our first choice!!

Found exactly what I needed, however I did not like the amount of shipping and handling fee

we love Webstaurant and the process to order and the prices. We just wish we could open a 30day term account instead of paying with a credit card each time or have a yearly fee. we are a non profit, and that would be very helpful.

thank you for your time.

Total f n rip off! $24 shipping really?
Just wanted to buy some paper bags and ended up donating to some oligarch’s yacht fund.
👎👎👎👎👎👎👎

I tried to cancel an order that was placed and the AI Robot said customer service was closed and I had to send an email and wait for a response. Before anyone reached back out to me the order had left the warehouse for shipping and because it was a consumable item was deemed unable to be returned and no resolution was offered. How are you supposed to solve a problem when nobody is there to help you and they refuse returns??? $135 wasted and nobody seemed to care

amazing company.. endless choices. speedy shipping. wonderful, ultra responsive customer service.