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Allianz Partners USA Reviews 

198,438
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 53,779 reviews, reviewers had a great experience with this company, often highlighting the smooth and reliable nature of the insurance services provided. Consumers frequently mention that filing a claim is wonderfully simple and that their financial reimbursements arrive quickly and without any unnecessary delays. Many people deeply appreciate the helpful customer support and overall peace of mind when dealing with unexpected travel issues. Some reviewers were not happy with unexpected claim denials, feeling that certain valid medical or trip situations lacked proper financial coverage. Others noted frustrating communication hurdles, experiencing slow response times or confusing requests for extra documentation during their claim process.

What people talk about most

Claim

Reviewers mention ambiguous feedback about claim, with many praising the process as fast, straightforward,... See more

Refund

Customers had ambiguous experiences with refund options, reflecting a high level of disagreement. Many... See more

Service

Consumers find service to be positive, highlighting fast and efficient experiences with quick reimbursements... See more

Response time

Customers consistently note positive experiences with response time, highlighting that claims are frequently... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying greatly among consumers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We were pleased to get a full refund using the information we provided electronically. We were disappointed that the email communication system was not very crisp. Ten Business days to you to revie... See more

Rated 4 out of 5 stars

You eventually paid the claim, although it seemed to take a while for a simple car rental scratch and bump charge. Also when I contacted Allianz they were very helpful, but said there was no update as... See more

Rated 4 out of 5 stars

I received everything I was entitled to. My adjuster was pleasant and showed concern. My only complaint was that setting up the claim on line was not user friendly - I had problems with entering a... See more

Rated 5 out of 5 stars

I purchased travel insurance and ended up getting stuck in my layover city as my flight was cancelled due to weather. Allianz paid all of my out of pocket expenses; hotel, travel and meals. Upload... See more

Company replied


Company details

  1. #22 of 26 best companies in Travel Insurance Company
  2. #168 of 191 best companies in Financial Consultant
  3. #100 of 117 best companies in Insurance Agency
  4. #175 of 204 best companies in Travel Agency

About Allianz Partners USA

Written by the company

As a world leader in travel protection, Allianz Travel Insurance empowers over 70 million individuals annually to pursue adventures with confidence. Our comprehensive benefits cater to your needs, offering coverage for trip cancellations and medical expenses abroad, ensuring you can explore with peace of mind.

    Why do I need travel insurance?
Because sometimes...
  • You have to cancel a trip last-minute.
  • Travel delays leave you stranded.
  • You get sick or hurt when you're far from home.
  • Fender-benders are unavoidable.
  • You need help in a hurry.
    1. Why go with Allianz?
      1. We're Protecting You: From protection for trip cancellation to medical bills abroad, our benefits are designed to help you explore reassured.
      2. Award-Winning 24/7 Assistance: Always at your service, backed by a vast network of pre-screened hospitals worldwide, guaranteeing you receive the right care wherever you are.
      3. We're Built For You: From our Allyz TravelSmart app to proactive SmartBenefits, we innovate for the way you travel today - and tomorrow.

      Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. Insurance benefits are underwritten by BCS Insurance Company.

    Allianz Partners USA

    Written by the company

    Safer Travel Starts with Travel Protection
    Trust Allianz Travel Insurance to be your steadfast companion on every journey, safeguarding your adventures and providing unparalleled support every step of the way.

    Contact info

    4.1

    Great

    TrustScore 4 out of 5

    198K reviews

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    Asks customers to review

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    4.1

    All reviews

    (198,438)

    50,236 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    For once

    For once, an insurance company gave me exactly what I thought I paid for with no hassle.

    August 2, 2026
    Rated 5 out of 5 stars

    Medical Help Overseas

    We had a medical issue while on a trip to Vienna. The care we received almost immediately was unbelievable. The doctor actually came to our hotel room. No hassles no issues. We are so thankful. We made a decision that day to always renew out yearly policy with Allianz. Thank you!

    March 16, 2026
    Rated 5 out of 5 stars

    Effortless

    So easy to deal with! I had a claim and it was effortless to make the claim and receive my payout! I would 10/10 recommend.

    August 16, 2026
    Rated 1 out of 5 stars

    Read the fine print

    Have always gone with the insurance, just in case. Had a 4 hour delay due to a fiber optic cut by a contractor. That caused us to miss flights, costing thousands in added cost. The insurance covered $300, nothing to added flights, hotels, meals, etc.

    June 11, 2026
    Rated 5 out of 5 stars

    Unpredicted weather

    Allianz was efficient and quick in responding to my request. I had to cancel my tickets last minute due to weather damage in my area. I was planning to attend a soccer match with my family of 5. Part of my family was not able to get out of their home due to flooding. Allianz responded to my request giving me a peace of mind that I was able to be reimbursed for all 5 tickets! I recommend that people should get the insurance when purchasing tickets. You never know what could happen!

    July 29, 2026
    Rated 5 out of 5 stars

    Allianz offers a great product at a…

    Allianz offers a great product at a fair price. Having peace of mind while traveling enhances the experience. Being worry free allows us to explore and enjoy the culture and experience offered by the location.

    August 2, 2026
    Rated 5 out of 5 stars

    Lifesaver

    It was a service you hope you don't need, but turned out to be a lifesaver at the last minute. Easy to work with. Customer service was very helpful. Service, refund, and communication were thorough and fast.

    August 1, 2026

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