Travel Insured International Reviews 

2,165
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 841 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for being professional, helpful, and knowledgeable, making interactions pleasant and productive. Many people appreciate the peace of mind provided by the insurance, feeling confident and less stressed during their travels. Reviewers also report positive experiences with the claim process, noting it was often easy, convenient, and resulted in full reimbursement. However, some customers also noted significant dissatisfaction with the claim process, citing issues with slow processing and claims remaining unresolved for extended periods. People mentioned experiencing delays and a lack of proactive communication from the company regarding their claims.

What people talk about most

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction due to... See more

Claim

Consumers find the claim process to be ambiguous, with many experiencing significant delays and a lack of... See more

Holidays

Customers consistently note ambiguous experiences with holidays, with some reviewers having positive... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences,... See more

Staff

Reviewers highlight positive aspects of staff, often describing them as knowledgeable, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied


Company details

  1. #21 of 26 best companies in Travel Insurance Company
  2. #19 of 19 best companies in Cruise Travel Agency
  3. #53 of 66 best companies in Insurance Company
  4. #169 of 197 best companies in Travel Agency

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?
  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,165)

824 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is not reliable

This company is not reliable. If you have a claim, they delay and obfuscate for months. Even after they told us they would honor our claim, they reneged on their promise. We are not being reimbursed. DO NOT USE THIS COMPANY!

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY

Made a claim for travel interruption. Before cancelling the trip I spoke with an advisor at Trvel insured. They advised I would be covered. Well, they are now denying the claim. The process has been 2 months of fighting for an update and to get help with a service I piad for up front. This is the WORST company. Don't spend your money they will just take it and not provide coverage.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

A sloth would be faster to settle a claim


The real test of how good an insurance company is, is how they handle a claim. This insurer is quick to sell a policy, but go deaf, dumb and blind when a claim is filed.

When I sent in a claim, with what I thought was adequate documentation (receipts,) they came back with a request for an astonishingly long list of other supporting documentation, including a request for me to contact the airline for confirmation of the delay, emails, credit card statements, bank statements and much more. It took over a month to assemble. 39 pages of supporting documentation were sent to them. 🙄

One month later, they asked for specific cancellation information - which had been included in the original 39 pages. Rather than argue, I just resent the relevant pages. Then silence.

I have emailed requesting an update, which received a generic ‘“we got your email and will be in touch,” but so far nothing. I emailed a request for an update. Again a “we got your email” reply, but nothing from the claim specialist. Starting to think this company is a scam.

June 1, 2026
Unprompted review
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Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 5 out of 5 stars

Ease of Travel

I liked have the ease of travel insurance if anything ever happened. It was one less thing I had to worry about.

March 4, 2026
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

We did not end up needing your…

We did not end up needing your services. But it was good to know they were there.

August 22, 2025
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 1 out of 5 stars

Hard to recieve money for a claim

I used them to insurepur trip in January. We had a late start due to illness and costs associated woth the flight change. I submitted my claim the first week of February. I have submitted and resubmitted all docs multiple times. Each time I call they say they are missing docs and will probably only reimburse half. It has been 6 months ofnthis back and forth. Buying a policy is easy but recieving money for a claim is not.

July 19, 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 5 out of 5 stars

Knowledgeable and easy

The lady that helped us was very knowledgeable & helped us through the process

May 29, 2026
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Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 5 out of 5 stars

Grateful to have the travel insurance…

Grateful to have the travel insurance in case needed. Am thankful it wasn’t needed on this occasion, but nice to have just in case.

August 20, 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments.

Rated 1 out of 5 stars

Small claim wrongfully denied!

Insurance is worthless when claims are wrongfully denied. On our 3rd policy with this company, we had a small claim that is clearly covered (our travel agent agrees) but which was denied. We have 1 more upcoming policy (of about $5k) which I now regret- wish I’d selected another insurer!! As a retired lawyer I am very familiar with contract law. Bottom line, based on this, I feel money is wasted purchasing with Travel Insured!!!

July 10, 2026
Rated 5 out of 5 stars

Good price.

Good price.

January 27, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 1 out of 5 stars

COMPANY WILL NOT PAY CLAIMS

I have used this company at least 15 to 20 times and have never had to make a claim. Four months ago, I had to cancel 2 cruises since I was in the hospital and then I was on 6 weeks of daily IV antibiotics. I send in the paperwork for my claim, did not hear anything for a few weeks. Then received email stating they received my claim and were working on it. About 3 weeks later I received an email wanting more information. I sent that in. Weeks later, I received another email requesting the same information. Do not use this company, they are no different than any other insurance company, delay, delay, delay. Do not even return calls. I understand if I was trying to cheat, but I was in the hospital, unable to walk with tubes running out of me. Still waiting for money.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

ALASKA CRUISE Luckily we didn't have to put the…

Luckily we didn't have to put the insurance to work. I felt very confident because a year ago Oct 2024 I got a back injury just weeks before a cruise and had to use the protection. I was recived at least 90% of my whole investment. That was great thanks. Will use your protection again in the future.

July 3, 2026
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Reply from Travel Insured International

Thank you for sharing your experience. Our goal is to provide reliable coverage so you can book your trips with confidence. We look forward to serving you again whenever you are ready to plan your next vacation.

Rated 5 out of 5 stars

Easy to obtain insurance and insurance…

Easy to obtain insurance and insurance was reasonably priced.

July 1, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 4 out of 5 stars

easy enough

easy enough to aquire my travel insurance, but will know more when I make the travel.

June 30, 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

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