Instacart Reviews 

Avoid them at any cost; your money will be taken with nothing delivered.

Honestly, I wouldn’t even give it one star. I placed an order at 9 AM for scheduled delivery between 7 PM and 9 PM the same night at 8:30. I got a email stating that my food was not going to be delivered until 10:15 PM at 9 PM. I was told my food wouldn’t be there till 11:15 PM. After speaking with somebody twice they told me my food was on its way. 20 minutes later. I get a text that my order was canceled. My grandchildren sat all night with no food and then they proceeded to tell me that my money wasn’t getting back on my card for 7 to 10 business days so not only did we not eat the money the only money I had to feed my grandchildren I’m not getting back for 7 to 10 business days. but they are sorry for my inconvenience. I will never use Instacart again and I don’t recommend them to anyone.

I've never seen a delivery service that can take over 5 hours to get a order delivered. Doesn't matter if you pay for priority. It's going to be 5+ hours even with a good tip. All I can assume is that their base pay is horrendous. Instacart ya'll s**k!

I needed to make a ONE TIME purchase from a grocery store and today I receive an email thanking me for becoming a member of Instacart and was charged $21.47 for a membership which I will never use.
JUST BE AWARE THAT IF THEY GET YOUR CC NUMBER YOU WILL GET CHARGED, THIS MIGHT BE THE REASON THEY HAVE A RATING OF 1.2

Placed order instaomstacart cart avaryshopper could not find the hotel door of the Omni la Mansion del rio. The shopper gets to keep the order. Sounds odd to me.

The shopper Janice got my three items, then proceeded to add on whatever she wanted to the order then decided to stop shopping for me and stole from me. I was on the phone with three separate Instacart supervisors who could barely speak any English. They then proceeded to tell me that I could not get a refund for all the extra items added until it was delivered yet the lady canceled my delivery and took my money. I will never ever use this app again and I will never recommend it -10 times stars.

The customer service was excellent, as they had done their best to rectify the situation that happened TWICE in one day with their delivery drivers delivering to the wrong address, every other platform I have used NEVER gets my house wrong except Grubhub(interestingly enough stopped when I had it labeled hand to me, all of a sudden it works), but this platform I have not used nor have I needed to in 1-2 years and the first time I come back EFFERY, EFFERY EVERYWHERE. I contacted the delivery peraon and he had the AUDACITY to gaslight me when I showed him in the pictures and everything and my order is not there and what my door looks like he had the GULL, to tell me I was wrong, I hope he loses his job because its no way somebody has PICTURE EVIDENCE, and you sit up there and be LOUD AND WRONG on your end? HORRIBLE customer service from these delivery drivers, the help desk were the only peolle who did they mfing JOB.

They charged me $105 for a membership without my permission and refuse to refund me. Only a company that doesn't care about its customers would take someone's hard earned money and keep it for themselves when they asked for it back! I need my $105 more than you do, Instacart.

Delivery was pushed back an hour with barely any notice. Several items were missing and the shopper picked some really weird replacements that I didn't want.

Terrible experience with a restaurant order. Mistakenly requested an order to the wrong location (my daughter’s place, 5 hours away). Immediately called the help line to cancel it. Was on hold forever. While waiting I called the restaurant, Domino’s, and explained the situation. At first they lied saying the order was already out for delivery. I told them that couldn’t be true bc not enough time had gone by for a pizza to be made and baked. They then said they would refund my order of $77. While on the phone with them, Instacart connected and said they couldn’t help me and that the restaurant couldn’t either-directly. They said the restaurant would have to call Ubereats to start the process for the refund. She stressed that I communicate that to the restaurant bc in spite of what they promised it had to go through Uber. I told the Domino’s employee that and he reassured me several times that his supervisor said I would be getting a refund from them that they had no number for Uber. No refund came so I called the store and they said it had to come from Instacart. I shared that Instacart said it had to come from them via Uber. They wouldn’t budge so in lieu of a refund I asked for a credit. The manager refused to do anything. Very frustrating.

My experience using Instacart while ordering from Bjs was a fail. The shopper picked all of the items, checked out of the store, and then canceled the delivery.I never had any issues with ordering from Costco‘s or Aldi‘s with Instacart app. I believe it has to do with the location of the store (Bronx) and the shopper (African). I was issued a refund, in addition to that Instacart is getting scammed, because if the items was checked out and then canceled delivery, there is definitely some thief-ory going on.

The flowers were very dry and ugly didn’t look good delivery was good but they didn’t write the Messenge that I wanted them to put they flowers didn’t have any name who they were for or from who.

I hate that I have to leave anyway stars they don’t deserve nothing, this company is not reliable. I ordered 2:10 pm today and I didn’t receive my order, they never reached out, time kept changing and I know the time the store closes, insta tried to lie to me, I called the store and the closed T their regular time, it’s sad then they tried to offer me 5 dollar credit, like what do I need with yall 5 dollars? You can keep that I would never use them again and it’s sad all I seen was the time going up then it rescheduled until tomorrow without me confirming it, smh I will be out of the country tomorrow, so if you use them don’t bet on it, customer service lie, delivery service lied they are horrible id rather spend extra on door dash they haven’t failed me yet, not to mention I had my first account with insta they locked me out and still billing me that’s fraud

Not even one star service, it’s less than that. I placed an order to get water delivered. They delivered the whole order with 1 pack of water instead of 6! The whole order was placed for the water! Upon calling the customer service they confirmed the water bottles and the replacement were there in Costco and it’s their mistake but they can’t help! You need to place another order!
Adding to that; their customer service and management can’t help with sorting things out. I’m canceling my Costco membership when it’s due to renewal and keep it as such as long as they are dealing with this service for delivery.

Instacart have technical issues with the a I or someone inside is deliberately sabotaging drivers accounts. I primarily only work out of costco's King of Prussia i have an excellent rating and driver's record.But for some reason starting last year , I started getting threatening emails saying I wasn't scanning at the cashier's line , which is impossible to check out. I even went as far as having a manager Use my phone while standing there Telling support, all drivers are scanned upon entering and leaving ,No exception they don't listen. To make things worse, they tell you not to go back to the to store to clear your name well.I didn't care.I did that anyway.It's like they don't want to hear the truth and accuse you of doing something you're not that is deception. They just sent me an email saying.I can no longer shop at Costco again.This is absolutely ridiculous.They know for a fact, like every other driver.I have to scan coming in and coming out at the cashier's ,l Have been deliberately sabotaged so I can't make money. I haven't worked for them in more than a year and just did a few deliveries in the heat wave last week.This is exactly why I work for Amazon ,instacart Have lost tons of drivers because of their cheap deliveries and deception lying on drivers.When you refuse to listen to the managers and cashiers at the store themselves , there's something very wrong with that like you don't want to hear The Truth to get your account back on for that store. I sent them a new message if I can't work out of Costco I'm not doing anything else because it's not worth the time,Money and wear and tear on my car on those cheap $5 dollar deliveries are useless
All They do is sit behind a computer and push buttons.They actually don't care about the drivers,were just a number in the system.Now i believe their Ai have learned how to sabotage drivers accounts to get rid of them at its discretion.Dont sign up with them you'll be sorry even when you do an excellent job with no complaints.

My spouse was sick so we ordered some medicine from Walgreens. A shopper popped up in the app and it said he was on his way to the store. A long time later, he messages saying Walgreens is closed. I sent him a photo of the one that is open 24 hours and asked him which one he was currently at. He confirmed that he was at the one I sent him a photo of and it was closed. So I called Walgreens and got to an actual Walgreens store employee, and confirmed the location and that it was open. The employee confirmed yes, they were open until midnight. I messaged the shopper saying I called and that it is open. The shopper took a while to respond and then said “I will try to go to the Walgreens you specified”.. clearly back tracking on what he had previously confirmed about his own location. Another long while later he messaged saying he wouldn’t be able to complete the order. And that there was bad traffic in the area. Being not far and frustrated at this point, I got out of bed and into my vehicle quickly, drove 10 minutes to the area, where there were less than 3 cars that I saw on the way.. no traffic at all. I went to the Walgreens, which was open just fine, bought the two medicines within 5 minutes and got home. I wish I would not have trusted the shopper, wasting over an hour of time. I have photos of the entire conversation and my own order bought by me so easily. So I reached out to Instacart help. After getting connected to a human agent, i calmly explained the situation and sent my photos documenting the conversation with the shopper. I got empty words like “I empathize with you” but was offered nothing at all to make it right. I told them it would be appreciated if they offered to make it right —I used those exact words and not anything harsh or rude—and the specialist never responded. This is not the first time I have experienced both poor service and somehow even more poor customer service. I won’t be using them ever again after this time.

If I could do no stars, that’s what I would rate my service tonight! My Instacart shopper was very RUDE….she got lost, blamed it on her map she was looking at, I tried to explain to her she was at the wrong location, She continued to say where the map sent her, trying to over talk me, I had to keep explaining to her what my address was. She finally made it, she took her time getting out her vehicle, walked toward my porch & said here you go to my grandson, no apologies what so ever, my order was more than 3hrs late!! I WILL NOT BE USING INSTACART EVER AGAIN!!!!!!

Can I give zero stars??? 4 hours late yesterday and now rescheduled for today. The window for pickup has already changed today. I still haven’t received my order. I had to waste 25 minutes on a phone call to get $5 credit. They used to give $20 credit but now it’s $5. Don’t EVER count on Instacart! Also, I found out that they don’t reimburse the drivers for mileage!!! Yet another criminal corporation!!!

What is the point of this service if it keeps telling you to eliminate important items on your list?? If the customer is handicapped, a senior, or unable to access the items personally, then why does the app insist on having items of necessity removed?? OR it tells you to make a completely NEW order for the items you are forced to eliminate which then incurs ANOTHER tax, and service fee as well as another tip!! Speaking to customer service, which is either in Bangladesh or somewhere in the Middle East, is an exasperating and unhelpful experience.
Total scam, waste of time, not to mention missing items.

I will never order from them again!!! I only got 2 bags not even half the items I purchased from ShopRite!!! Now I have to wait for a refund!! The worst! Stay away from Instacart!!!