Instacart Reviews 

Placed prefer that never came at ALL. They said they refunded, it’s been a week, NO REFUND given. Don’t use this shady business!

I'm not so happy with Instacart. Delivery person will never care if your produce almost expired. I had some issues about my groceries via Grubhub, NOONE from Instacart ever returned my callback request. I would rather go shop myself or other Delivery services. Bye bye forever Instacart

every time for the last 4 times i've used this app it's been some bogus. takes way too long. they clearly overload one driver with too many tasks/orders. the fees are crazy. you can't even cancel without a $15 fee now. i've had a dude literally leave my stuff somewhere random in LA even though the instructions told him i would meet him directly at the door of the business he was delivering to. no response from him after attempting to figure out where he dropped it. last time i canceled because a simple order from a place a mile and a half away was taking almost 4 hours. i'm in the same boat with my current order. just this time i can't cancel without eating a $15 fee. that's insane. last time i ever use this app. you guys went downhill.

One of the WORST COMPANIES ON THE PLANET. The CUSTOMER SERVICE REPRESENTATIVES are complete idiots who truly have no idea what they are doing. They hold your money sometimes doubling it and then give you a time frame they cannot honor. You wait and wait for a shopper to be assigned to your shopping and then hours later and many phone calls you make the order never is delivered. They keep u on hold for an hour and come back only to say "sorry but we have no information to give u and we are not trained to help"! It's comical and exasperating at the same time. Some of them barely speak English. Today i was awaiting my blood pressure medication and it was really important since I am recovering from a stroke and a Hypertensive Critical Crisis event which is a spike 200/120. They couldn't care less. I eventually had to drive 20 miles to the pharmacy to pu. They offer no apologies nor any credit as other companies often do. I can go on and on. Just read the THOUSANDS OF HORRIBLE REVIEWS. ALL 1 STAR 🌟. THEY SHOULD HAVE NO STARS. I AM DONE WITH INSTACART. BEWARE OF THIS SERVICE.

BETH L.

was offered a $10 credit if i spent $50 on groceries, never recieved the credit and the customer service is a worthless AI chat bot that goes in circles.

If i could give 0 stars i would. they scam you with referral/first order offers but in process of signing up if you accept their offer of 30 days of free instacart+ you are suddenly ineligible for your first order $10 off. Customer service will have you on hold for an hour just to tell you they need to escalate and you’ll hear back in 24-48 hours. Which they don’t, you have to reach back out just for them to spin you in the same circle of waiting and waiting and waiting

What a terrible experience. I made an order for pick up at 2 pm it gives you windows of time that you can pick up. Then it notifies you your shopper is shopping. My shopper picked up 1 item and never finished the order. I went to the store at 7 pm and the order was not ready. I messaged the person to ask if I choirs come back no response. Try to cancel because it’s 2 hours after your window you are charged 15 dollars and threatened that future cancellations will be more. She never planned on shopping but because she marked one item as shopped they charged me a cancellation fee even though it was 2 hours after my pick up time and it still wasn’t ready and no response from the shopper. Why have an option to message if you don’t respond.

P*ss poor company!! I would give this company a Negative 20 if I could. PLEASE WHATEVER IT IS THAT YOU DO-DO NOT USE THIS DELIVERY SERVICE FOR ANYTHING....EVER!! I placed an order on 8-25-26 to Kroger's by way of Instacart. I had to cancel the order that same day and replace the order the same day but for a different delivery time. That delivery time was for 8-26-26 for the same amount of food with the delivery time slot of 6pm-8pm. I utilized an EBT card to pay for the order. Tuesday, 8-26-26 @ 6pm to 8pm came and left. Called Instacart back and advised of my order and the EBT funds were already taken from my account but no food was delivered!!! The said that the order was canceled!!! I said it was not canceled for 8-26-26. I advised that Kroger's emailed me a receipt confirming my delivery time. I said- now I have no food and the EBT was already taken from my account!! I said just cancel the order made on the 26th and put my funds back on my card!! I asked when will my funds be loaded back on my EBT card- I got 3 different answers. The 4th time I asked, on a different day, when will my EBT funds be loaded back on my card I was told 7-10 business days!! I dealt with this bull for 8 "d*m" business days-still funds not back on my EBT card and I have no food!! Each vender was blaming the other!! At the time of this review, 9-3-26, I still do not have my EBT funds back on my card and I have no food!

I paid an extra fee for fast deliver and it did not come by the eta. They refused to refund me the fee. Alfarouk ended the chat without resolving the issue. Don't charge for things you can't come through on.

Announce 30 min delivery and still nothing 60min later

Jamal Had me wait over 2 hours for the driver to tell me he got there at 9:56 for me to be told the store is close knowing that the store close at 10 pm. Instead of saying you couldn't get my order ahead of time 😒 total waste of time.

They don't accept EBT cash. I'm 65 the state changes EBT to cash automatically. No choice. Instacart just locked themselves out of a lucrative market. I would give negative stars if possible. Their customer service sucks also.

I have been using Instacart since the pandemic and it used to be really, really good. The majority of our shoppers are still decent; my complaints are more about the platform and the delivery system itself. I very much dislike how they batch orders together. It would make sense if the shopper were going to the same store for all of the orders and all of the delivery addresses were within 10 miles of the store, but that's not what they do. I am currently waiting an absurd amount of time for my shopper to deliver my groceries; I have 12 items and he has taken an hour and a half so far, because he's working on multiple orders. He hasn't even left the store yet, and every time I check the order status my delivery time has been pushed back by 10 minutes.I tip the highest amount you can, and I also add an additional tip after the delivery is ordered. I appreciate these people going into the store and shopping for me, and I want to let them know that. However, this is ridiculous. Last time, our delivery time was pushed so far back, that they didn't deliver our groceries until 10 PM. I think I am just going to have to find the time like I used to and grocery shop in person again. Paying an expedited fee for your delivery to not be expedited, is insane.

They were late delivering my order. I would not be home at the new time and called to reschedule They wanted to charge me $7.99 for this problem. Never using them again.

The worst over taxed over priced and they never refund or accommodate when there’s an inconvenience on their end trash do not recommend using Instacart try DoorDash. I will even Uber eats before I Instacart or just go get it, but Instacart is definitely not the way to go.

I delivered for instacart fir YEARS as a second job. They recently deactivated my account because their bot aaid my selfie wasn't me. I contacted them immediately and frequently, to resolve the issue. I was told it's permanently deactivated because I didn't provide verification they didn't ask for. A supervisor suggested i create a new account with a different e-mail. Clearly safety is a big deal to them. That also means I have lost the order history, my ratings, and my reviews. DO NOT WATE TIME AND EFFORT FOR THEM.

REFUSE TO REFUND MY $100 WITH PHOTO PROOF THEY DELIVERED TO WRONG ADDRESS - NEVER USE INSTA CART - THEY SUCK & THEYRE CUSTOMER SERVICE SUCKS & THEY ARE THIEVES !!!!!!!!!!!!!!!!

I ordered stock pot from instacart ,it was delivered the same day ,I called them for return they said we need to visit foodlion and return as it was sourced from food lion, I went to return to my nearest food lion and they said they cannot take it back as its not from their store ,I called instacart again, they gave me food lion address from where they got it and asked my to return there ,It was 9 miles away from my home and when I went there same story the food lion did not accept the return as they said instacart needs to take it back ,I made instatcart guy spoke to the food lion but no help ,then instacart guy told he will raise a ticket and see if the amount can be returned to me , however it has been 5 days, again I called them today and again they are raising some internal ticket to review the request, it looks like a scam