Walmart Reviews 

12,620
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,429 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with customer service, reporting long hold times, unhelpful robotic responses, and difficulties reaching human representatives for solutions. Many also faced problems with orders, including incorrect, missing, or delayed items, with some deliveries going to the wrong address or not arriving. Reviewers expressed dissatisfaction with staff, citing rude employees and drivers who refused deliveries or failed to follow instructions. Though some people found specific products to be working well or appreciated the availability of hard-to-find items, many others received rotten or spoiled food, damaged goods, or orders with missing components.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing dissatisfaction due to... See more

Order

Consumers consistently express dissatisfaction with their orders, frequently reporting issues such as missing... See more

Staff

Customers had negative experiences with staff, frequently reporting rudeness and a lack of helpfulness from... See more

Delivery service

Customers consistently note negative experiences with delivery service, citing frequent issues such as items... See more

Customer service

Users describe negative interactions with customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The store in Anamosa, IA hires contract drivers who will leave your order sitting there if there are what they deem 'too many' heavy/large items, or if you can't afford to tip them. Tonight is the thi... See more

Rated 2 out of 5 stars

I placed an order for delivery but had a problem with a substituted item for which I was charged a larger amount. This was an item featured in the weekly flyer and as such should have all been the sam... See more

Rated 2 out of 5 stars

Poor customer service. Employees often stand around instead of helping, and most self-checkouts are card-only, causing long waits. I try to avoid Walmart whenever possible.

Rated 1 out of 5 stars

Dear Walmart, I have shopped online at three of your locations and still have to receive a refund because of quality issues. Rotten and spoiled fruit and meats are a health issue to communities you se... See more


Company details

  1. Electronics Store
  2. Online Marketplace

Information provided by various external sources

Shop Walmart Online for Low Prices on Top Brands in Computers, TVs, Toys, GPS, Video Games, DVDs, Music, Apparel, Housewares, iPod, Photo, Grocery, Baby Gear, Pharmacy & More. Free Shipping with Site to Store.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

13K reviews

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No history of asking for reviews

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1.7

All reviews

(12,620)

1,456 reviews in the last 12 months

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Rated 1 out of 5 stars

Walmart and the lies they tell ! [SHADY ]

Walmart, kept telling me lies, they tell me one thing then change and tell me another lie over and over,and theres been several times they charged me for items i didnt purchase they are shady ,i will be boycoting your stores copletely !!!! Already deleted my account ![SHADY DOUCHEBAGS ]

July 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a great experience at the Walmart…

I had a great experience at the Walmart in Bridgeton. Usually that Walmart is not great, but Devonte in Outdoor section help me find the exact tool I needed and gave my great insight. Will be back to this location.

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Yeah my xbox one is still not here my…

Yeah my xbox one is still not here my $230 still has not been refunded. And I haven't received on update about my refund, my xbox one, walmart has stolen my money and will not respond

That was on the 6th and now it's the 22nd, no replacement of the Xbox one, and no refund back in my account. This is what I was told in chat

Manahil- Thank you so much for your valuable time Dale, I just looked into the order details and I am being completely honest with you as I can see that the previous agent has gone ahead and processed the refund request for your order It should be available in up to 10 business days.

Only to be told right after my refund was denied and I'm not getting my money back. I NEED HELP

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

No means of contact to report unauthorised use of my email address

I received an email thanking me for my order. I have not ordered anything from Walmart so someone has used my email address. I emailed them about it from email addresses given on their website. I got an automated response saying the emails aren't monitored. I tried to do a chat but you need to log in to your account to use it. I tried to close the account but, as well as sending a code to my email they also do it to your phone, and I don't have that person's phone number. The only means of contact is to call them, but they are in the US and I live in the UK. I am absolutely disgusted that someone has used my email address but I have no way of closing it down.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

i called walmart and no answer for a…

i called walmart and no answer for a application and one of the ladys said to call eye place there so i called there and no answer it is like walmart does not like answing the phones here at walmart in rohnert park

July 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Very disappointed with my Walmart+…

Very disappointed with my Walmart+ membership. My first delivery was incorrect and took three days to resolve. Many deliveries have been late, and one delivery scheduled for 7–9 AM did not arrive until much later. I joined Walmart+ expecting reliable, on-time delivery, but the service has been very disappointing. I would not recommend Walmart+ based on my experience.

July 11, 2026
Unprompted review
Rated 2 out of 5 stars

Unwritten Policy #10K

I feel like there is some unwritten policy for the Walmart employees who do the delivery shopping that they are to grab the fruit and vegetables that nobody in person would be willing to buy just to sell it.

July 21, 2026
Unprompted review
Rated 3 out of 5 stars

I have been a very loyal frequent buyer…

I have been a very loyal frequent buyer of Walmart/especially delivery for years! My issue is my credit card shows multiple charges with no product name or explanation only a date. It does not match up with my purchase history. This is not satisfactory and will force me to discontinue business. My merchandise is delivered from multiple stores and shipped as well as local delivery. I can't decipher from the purchase history if I'm truly not being over charged. This is a problem that must be fixed or customer lost. Thanks..

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

i've had three deliveries delayed…

i've had three deliveries delayed and/or cancelled. found out that walmart cut the pay for their grocery delivery drivers. shitty f***ing corporate greed. how about we cut WALMARTS pay????? all the higher ups need a pay cut. if it's good enough for their employees, then it's good enough for them. SHAME ON YOU WALMART!!!!

July 21, 2026
Unprompted review
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Rated 4 out of 5 stars

Trying to highlight the positive and negative Conway, SC

I have a subscription for Walmart delivery. 99% of the time they are on time. I order at least 4x's a month. A handful of times the order was delayed then canceled, which stinks if you are needing ingredients, but it saves me from shopping in the store. I hate food shopping so it's a good fit for me. However, they NEVER send good produce! Not sure if the shopper's are given instruction to pick the worst or the store just has horrible produce. I hardly ever get produce from them. I run to Food Lion 1/2 mile from my house. If the driver also does the shopping I tip them more. If the driver follows instruction to ring the bell I tip them more, but if the driver leaves the bags blocking me from being able to open my door to get to them, guess what? The tip will reflect that. All in all I stay with them because they have EVERYTHING! Where else can I get a can of soup, donuts, spray paint and dog food all in one place and have it delivered in a few hours (or less for extra money)? If they could work on their produce I'd be at a 5. I can forgive the occasional driver who doesn't think...

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Walmart

Walmart. com drivers are theives. Customer support agents are liars. Spoke agent Josh/Joshua promised me 50 percent off because driver stole my t.v. on 7/21/2026. then when I called the next day to honor what was stated to Supervisor Maddy stated the don't do that that they only can give me a 50.00 gift card.Which is all they could. Stated they will do a internal investigation with the previous agent but as far as from me 50.00 whole dollars.
Also curious what happens to the driver that stole the t.v.

Andrea Bey 313.477.3299

July 20, 2026
Unprompted review
Rated 2 out of 5 stars

Order arrived a week late

My kitchen set was delayed by a week and nobody bothered to email me about it. The knife is completely dull out of the box and the spatula feels like it's going to snap.

July 16, 2026
Unprompted review
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Rated 1 out of 5 stars

lettuce recall

it says to throw item away no where does it say to bring reciept in for refund on recalled lettuce, but try and get a refund from Walmart...impossible...they do not care about anything but getting your money.no reciept is bs, who keeps reciept for groceries.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Bad Phone

I bought a phone from Walmart and it no longer has fast charging capabilities and I tried contacting them about it but they just brushed me off and even the Better Business Bureau wouldnt help me.

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order for a simple item…

I placed an order for a simple item last week in July 2026. They delayed my order and I have yet to receive my package. I genuinely do not like Walmart or its business model or practices I will never do business with Walmart again.

July 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer at California Maryland location

Went to California, MD location on 7/20/26 around 10:15pm. Staff that I encountered were all a 10/10.
Polite , informative, helpful and knowledgeable of where items were located. Two of them actually went to the aisle while I shopped for other things. I only wish I could name them individually. Best experience ever in all the years I’ve been buying goods from this company..

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

I tried to place my order three times

I tried to place my order three times, but each attempt was rejected without any clear explanation. I reset my password twice, as instructed, but the problem still wasn’t resolved. When I contacted customer service through the chat, it also took several messages with the AI assistant before I was finally connected to a human representative.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

5/5 Stars

5/5 Stars

Great shopping experience at this location Store# 1164! TC#0023 1626 1325 75781040. A big thank you to Bilinda, who served me today with a warm smile, exceptional helpfulness, and great professionalism. Also wanted to mention Sharmila from another recent visit—she was extremely courteous and helpful as well. Fantastic customer service!
Antony

July 18, 2026
Unprompted review

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