I need help getting this package delivered , local carrier hasn't responded Edit Wow if not delivered by December 7th I can ask for further assistance 😬a whole two months away It's stuck somewhe... See more
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Review summary
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Ordered satnav from them which was dispatched promptly.However this has been lost by their courier who has confirmed that they do not know where it is. Requested refund but aliExpress kept saying... See more
Company replied
AliExpress is pure fraud. They steal your money, never deliver your orders, and use a fake support system designed to wear you down until you give up. They offer insulting €1 coupons and automa... See more
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Express way to lose your money and time trying to find purchase that disappeared from account. Paid for a step ladder in August, month later told still waiting for shipping would arrive two months l... See more
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Company details
Written by the company
AliExpress is a global e-commerce platform under AIDC. Launched in 2010, AliExpress provides consumers in over 200 countries and regions with a convenient and efficient online shopping experience. The platform offers 16 language versions in total — one global English version and 15 additional localized versions, including Portuguese, Spanish, and French. Brand+ is AliExpress's dedicated channel for verified, authentic brand products. It features over 2,000 brands across home, electronics, and fashion—delivering genuine quality at competitive prices. To ensure a seamless shopping experience, Brand+ provides customers with free shipping and free returns on qualified items.
Contact info
400 S El Camino Real #400, 94402, San Mateo, United States
- (408) 785-5580
- www.aliexpress.com
1.9
Poor
189K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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They use deceptive marketing practices…
They use deceptive marketing practices and, in my instance, blatant false advertising of actual discounts/price, unless it was malfunctioning, but there's no way for me to find out because....They then make it basically impossible to communicate with any actual humans. If you do get a human, they're unable/unwilling to do anything and essentially just give the same copy the bots give. They really need to be sanctioned for lying to customers, and they need to overhaul their customer support.
November 1, 2026
Unprompted review
Con sire AVOID
Con sire AVOID
Bought 2 batteries and a charger and was sent a single battery.
Seller and customer services just fob you off AVOID not worth the hassle!
November 5, 2026
Unprompted review
Delivered my parcel to the wrong…
Delivered my parcel to the wrong address, photo taken as proof of delivery is not my front door, even though i sent them proof of mine.
The item was only a few pounds but they rejected my claim twice, now out of principle ive closed my account and will never use Aliexpress again, your a bunch of SCAMMERS !!
November 5, 2026
Unprompted review
Alixpress firstline support is good
Alixpress firstline support is good
Greets from peacefull protest customer
November 5, 2026
Unprompted review
So nothing has changed since my last…
So nothing has changed since my last experience with these cowboys - twits would be more apt, cowboys are useful. Going down the pan fast unless they can buck up their ideas,
November 5, 2026
Unprompted review
Warning
Warning, they do not refund genuine complaints. I have received an item totally smashed and they have refused a refund.
Also, a lot of the adverts they allow are misleading and the items you receive are not what is offered. I ordered an item which had an official logo in the advert and was sent a different make.I am in dispute with them over three items that have missing parts and they are putting every obstacle in the way to refund my money!
I will not use them again!
November 5, 2026
Unprompted review
Think twice before ordering.
If I could give 0 I would. scam and do not pay refunds even though you return the package because completely not as described. They just close the case and Fraudulently take your money and the returned parcel.
Customer Service non existent appears to be just automated as it is always the same replies.
September 30, 2026
Unprompted review
I give it one star if I could give none…
I give it one star if I could give none I would ordered something arrived broken and they won't except return or refund rip off website don't use them
November 2, 2026
Unprompted review
Genuine help
HA HA ...YOU PROVE THAT YOU ARE DOING NOTHING IN ORDER TO HELP TO RESOLVE YOUR CUSTOMERS ISSUE !!!
ALL WHAT YOU DO IS TO AGAINST YOUR CUSTOMERS !!!
YOUR PREVIOUS LIES ABOUT URGING THE CUSTOMER SERVICE TO RESOLVE MY ISSUE !!!
USELESS TALK ABOUT THE TRUCKING SYSTEM !!!
SO SEND ME THE PROOF OF THE DELIVERY STATUS OF THE PACKAGE OF MY ORDER OF CASHMERE GLOVES !!!
YOU SHOULD HAVE BLACK AND WHITE WRITTEN IN THE TRUCKING SYSTEM THAT THE PACKAGE WAS TRULY DELIVERED !!!!
WHERE IS IT ??? !!!!
THIS AS A LEGAL ISSUE NEEDS A DELIVERY CONFIRMATION THAT THE PACKAGE WAS DELIVERED !!!
YOU KEED SAYING THE TRUCKING INFORMATION IS NO LONGER AVAILABLE BECAUSE OF THE OLD ISSUE SO ????!!!
BASED ON WHAT PROOF DO YOU STILL KEEP MY MONEY 23.58€ ???!!!
BE ASHAMED !!!
05.11.2026 04:48, AliExpress Customer Service wrote:
Dear Customer,
Thank you for your patience. We sincerely apologize for the delay in our response.
We appreciate you taking the time to bring this matter to our attention regarding order 3029167104638848.
Due to the age of this order (over two years), detailed records such as complete logistics tracking information and delivery notes are no longer accessible in our platform or logistics systems. To help us investigate further, if you have not received your package, could you kindly provide an official document from the logistics provider? This document should clearly display the tracking number and confirm that the package was either lost or failed to be delivered.
Once we receive this official proof, we will prioritize resolving the issue for you immediately.
Thank you very much for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
--------------------------------------
November 5, 2026
Unprompted review
AliExpress allows fraudulent sellers to operate off-platform and fails to protect buyers
Title: AliExpress allows fraudulent sellers to operate off-platform and fails to protect buyers
I am writing this review to warn other buyers about how AliExpress handles fraud.
A seller on AliExpress asked me to cancel my official order on the platform and send payment directly via PayPal. After receiving the money, the seller delayed shipping, deleted the product listing, refused to refund my money, and ghosted me.
I contacted AliExpress support, submitted all screenshot evidence showing the seller luring buyers off-platform to scam them, but AliExpress support responds with automated generic emails.
They claim they will "record the behavior" and
"penalize" the seller, but they take no real action to ban fraudulent shops or compensate victims.
November 5, 2026
Unprompted review
Chinese fraud .do not spend your money…
Chinese fraud .do not spend your money here .at some point after they give you some comfort then they will bite you with a lot of poison DO NOT BUY FROM THEM!
November 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely careless and arrogant
Absolutely careless and arrogant! Please do not trust them. All about AliExpress is compromised! Poor quality and service! Do not spend your money for them. Totally disaster .This is not Europe. But satellite of Erath...Chinese sh@ts...
November 5, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for reaching out to us, and please accept our sincere apologies for the unpleasant shopping experience.
Our dedicated customer service representative has already sent you an email on November 5th, aiming to assist you in resolving this matter. We kindly ask that you check your inbox for this message at your earliest convenience.
Should you have any questions or require further clarification, please feel free to reply directly to this email, and we will get back to you with a detailed response and assistance as soon as possible.
Thank you for your understanding and support.
Best regards,
The AliExpress Customer Service Team
AliExpress refused my refund despite a police report and shipping evidence — extremely disappointing!
I am extremely disappointed with how AliExpress has handled my return and refund case.
Order Number: 3076929450584847
Escalated Case Number: 2053809066481919
I purchased an expensive smartphone and returned it through the designated shipping process. I have an official shipping receipt and have even filed a police report regarding this incident.
Despite providing supporting evidence, AliExpress has refused to refund my money.
What makes this situation especially concerning is the contradictory information I have received.
Initially, I was informed that the warehouse allegedly received an EMPTY PACKAGE. However, after my case was escalated to a higher team, I received an email stating that the returned product was DIFFERENT from the one I originally purchased.
How can the warehouse claim that the package was empty and then claim that it contained a different product?
To make matters worse, the tracking information does not even confirm successful delivery of my return parcel.
I contacted customer support, provided my police report and shipping receipt, and was assured that my case would be thoroughly investigated. Instead, I received another rejection without any photographic evidence, warehouse inspection details, or clear explanation of these contradictions.
I am now left without my phone and without my money.
I trusted AliExpress to protect customers and handle return disputes fairly, but my experience has been extremely disappointing.
I am publicly requesting that AliExpress reopen my case, investigate the warehouse and shipping discrepancies, properly review my evidence, and issue a FULL REFUND.
AliExpress, please review my case carefully instead of sending another generic rejection. I have already contacted your support team and provided my evidence.
I expect a transparent explanation and a fair resolution.
I will update this review if AliExpress resolves my case fairly.
November 1, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We are truly sorry for the inconvenience you’ve experienced regarding your return. Please accept our heartfelt apologies for any frustration this may have caused. We have promptly begun looking into the issue you reported.
We will reach out to you via our official email with an update within 48 hours. Kindly take a moment to check your inbox regularly, as we will be sending important updates there. Your patience and understanding during this time mean a great much to us, and we deeply appreciate your cooperation.
If you have any further concerns or questions, please don’t hesitate to let us know.
Warm regards,
AliExpress Customer Service Team
This is two weeks in and Aliexpress…
This is two weeks in and Aliexpress sellers are still being sheltered by Aliexpress support team on creating fake labels. DO NOT ORDER FROM THEM. STORES ARE USING STOREFRONTS TO CHANGE THEIR NAMES ONCE IDENTIFIED BY CONCUMERS. THEY ARE STILL SENDING ME AUTOMATED SCRIPTS MESSAGES. NOT REFUND MY MONEY FOR PACKAGE BEING HELD AT CUSTOMS ON ABNORMAL STATUS. FOR 22 DAYS. IT HAS NOW TURNED INTO LEGAL CHARGES. DO NOT CHANCE YOUR MONEY
October 10, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We sincerely apologize for any inconvenience this may have caused you. In order to continue providing you with effective assistance, we kindly ask you to reply to the email we sent on October 29. Please rest assured that we are doing our utmost to resolve your issue as promptly and properly as possible. Your reply is essential for us to move forward with the handling of your case.
Thank you very much for your understanding and cooperation. We will continue to support you throughout the entire process, and we truly appreciate your patience.
Best regards,
The AliExpress Customer Service Team
Because carrier dumped my package and…
Because carrier dumped my package and now 6 packages are lost due to the driver. Contacted support done nothing. What a good website and store this is.
November 4, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We are truly sorry for the inconvenience caused.
We value your feedback and would like to learn more about your issue in order to assist you effectively. To help us fully understand your situation, we kindly ask you to complete the "Information Request Form" that we have sent to you. Please provide details such as your order number(s) or email.
Your cooperation will greatly help us resolve this matter more efficiently.
Thank you for your understanding and support.
Best regards,
AliExpress Customer Service Team
Terrible service overall.
Terrible service overall.
So I deleted my account.
November 4, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for your feedback. We will carefully consider your suggestions and use them to improve our services.
We truly appreciate your input and are committed to providing a better experience for our customers. If you have any further recommendations or concerns, please don’t hesitate to share them with us.
Best regards,
AliExpress Customer Service Team
Not worh 1 star took my money and no…
Not worh 1 star took my money and no goods had to go to bank pkease beware dont touch with barge pole
November 4, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We are very sorry to hear that you have encountered an issue. This is not the experience we want for our customers. We'd love to look into this case and see how we can help. To help us better understand your experience, please add details like order number or email through the Request Information form that we sent you.
Best regards,
AliExpress Customer Service Team
USE TEMU : ALIEXPRESS IS AN ABSOLUTE FRAUD AND ZERO CONSUMER PROTECTION
AliExpress has turned into a total scam. They collect your money, packages get lost, and you are left completely stranded behind a wall of useless automated bots.
They systematically reject legitimate refund requests and close disputes in favor of fraudulent sellers, ignoring tracking proof. Offering a non-working €1 coupon for lost orders is just insult to injury.
Here are 15 closed dispute tickets where they simply took the money without delivering:
2053808978310750
2053808931790631
2053808931670908
2053808907348408
205380853750139
2053808553692586
2053808479908794
2053808479957393
2053808315890045
2053808316250992
2053808090391478
2053807940848325
2053807940547733
2053807334649800
Don't be fooled by their copy-paste support replies: this platform is a scam. Delete the app and buy literally anywhere else.
November 3, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for contacting us. We sincerely apologize for any inconvenience this may have caused.
Our customer service team sent you an email on October 26th to help resolve your issue; please check your inbox. Should you have any further questions, please feel free to reply to this email, and we will provide you with a detailed response and assistance as soon as possible.
Thank you for your understanding and support.
Best regards,
AliExpress Customer Service Team
This is a hit or miss kind of site that…
This is a hit or miss kind of site that you should only use if your buying stuff for fun, don't expect the product to be amazing, just what you paid for.
November 2, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We are truly sorry for the inconvenience caused.
We value your feedback and would like to learn more about your issue in order to assist you effectively. To help us fully understand your situation, we kindly ask you to complete the "Information Request Form" that we have sent to you. Please provide details such as your order number(s) or email.
Your cooperation will greatly help us resolve this matter more efficiently.
Thank you for your understanding and support.
Best regards,
AliExpress Customer Service Team
HUAJIAYI by ALIEXPRESS has send us…
HUAJIAYI by ALIEXPRESS has send us demaged items and they will not repair / change
Order: 3073302797127789
November 3, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for your cooperation. We have verified that the email address we have on file matches the one used by our customer service team to send you the email.
If you have not yet received the email, we kindly ask you to check your inbox, as well as your spam or junk folder, in case it was filtered there. Once you’ve had a chance to look, please reply to the dedicated support email dated October 4th so we can continue assisting you and resolve any issues promptly.
We apologize for any inconvenience this may have caused and truly appreciate your patience and understanding. If you have any further questions or need additional assistance, don’t hesitate to reach out—we’re here to help.
Warm regards,
AliExpress Customer Service Team
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