Nike Reviews 

I bought a pair of Nike Air monarch shoes, but the right shoe was very squeeky and the left shoe silent.
I complained, but Nike does not consider squeeky shoes as a manufacture defect.
Funny how they manage to make one shoe silent and the other one not...
I bought my last Nike product ever...!
Bad service.

Item was marked as delivered, yet the only "proof" provided was a photo of a bin. There was no evidence showing the address, parcel, or where it was actually delivered. The courier claimed it was left with a neighbour called "Den", but we do not have a neighbour by that name.

I challenged the delivery in line with their policy and received three automated emails refusing a refund. Despite requesting a human review and escalation, I have heard nothing for nearly two weeks.

Very disappointing customer service. A genuine issue has been ignored, and no proper investigation appears to have taken place. Unless this is resolved quickly, I will be taking the matter further.

**Order Ref: C01617712477**

After purchasing the order always delivers the next day. Very reliable.

Waiting for my parcel to be delivered still. The customer service agent told me to contact royal mail, sorry not my job to. Royal mail driver is just not attempting delivery which is ridiculous! The nike customer service agent is not escalating this and a manager was meant to contact me 2 hours ago still waiting.

Would rate lower if had the option!! Parcel delivered to incorrect address by DPD who have admitted error and now parcel is lost. Nike refused to raise dispute with DPD or refund. No parcel and out of pocket!! Refused my request to speak to manager. Awful customer service, never again!!

I bought a Nike Air Force and after using few months, my foot fingers were getting pain due to bad quality internal manufacturing.
I complained against this issue but the Nike customer service didn’t care about this issue.

I would rate Nike a negative one if possible. I contacted Nike about a missing item from my order and they refused to do anything about it. Nike customer service also refused to allow me to speak with a supervisor when requested

Awful service , still no refund , trainers have been received back to them and still waiting for refund.

I ordered two pairs of trainers and returned one via Evri. Nike confirmed receipt of the returned pair on two separate occasions. Despite that, I was charged for the item anyway.

When I raised it, I was told Nike had received an empty box from Evri, and that I should take it up with Evri. That is not my problem to solve. My contract is with Nike, and the return was sent through the carrier Nike chose to offer. Nike’s own staff confirmed they had the trainers, then reversed that without explanation.

I have spent two months chasing this. Each contact meant repeating the whole story, and nobody took ownership. Being billed for goods I sent back, and then being told to chase a courier I never chose, is one of the worst customer service experiences I’ve had.

If you’re considering ordering from Nike, keep every receipt, photograph the contents when you pack a return, and be prepared to fight for a refund you’re owed.

I honestly do not know what has happened to Nike. Previously a trusted brand for quality and customer service.

The quality of shoes, especially football boots is really poor. With clear defects after limited use. I always trusted their return process purchasing directly through nike, however currently being difficult for some boots that my son has used that are clearly defective, have been used for less than 2 months and on a technicality that the label inside the shoe is fading so they cannot see the details. Even though my name, order and account is clearly linked to the purchase. Extremely frustrated with the lack of customer service and understanding currently.

Delivery was meant to be next day, it got cancelled on the way, relabelled and lost in cyberspace, I contacted them a week later and was told they’d send another pair and give me an update in 8 days, no update, no pair, 11 days later, I’ve asked for a refund, customer service says I need to wait until they finish their investigation, all in all, 21x delivery time than stated, and counting

I spent £155 on these trainers, but within a few months, the sole broke and they started leaking water.

Trying to deny a refund for returning the wrong items - clearly a labelling or receipt issue from the courier or warehouse. I ordered two items, returned them via InPost locker and now told that I sent non-Nike items back. Absolute rubbish, trying to con £180 from me.

Shipment way too late 2.5 weeks later as promissed, no notifications nothing!
When you get a person on the fone they give you a big mout ,for sure i never buy ....... nikes again .... you and youre stupid shoes

Im not one for writing reviews but their customer service and refund procedure is disgusting, so i order training on the 19th September and they were suppose to be here on the 11 of October, i thought that was a long wait but it was ok, then they didn't arrive and i got a new date 13th of October, still didn't arrive so i contacted them twice through messenger to get a refund on the 14th of October, they said they would see where to parcel was then get back to me, they didn't, i called them and was annoyed at this point and said I'm not interested in where the trainers are now, just refund me its not my problem they have got lost i just want my money back!! I’m now at the end of October and still no refund and no contact from them !! And £135 out of pocket !! Joke never will i buy from nike again

I have been a loyal Nike customer for years. In May 2026 I paid £109.99 for a pair of custom Nike Blazer Mid '77 By You, ordered for collection at a UPS Access Point in London. Nike's emails said the order was delivered on 29 May. I have not received the shoes.

I went to the collection point twice. The first time, they said they had not received the parcel. The second time, I was told it was gone. When checked on 25 October, my Nike account still showed the order as ready for pick-up.

I had trouble reaching Nike about this, and a chat in September got no reply. After I complained on 25 October and my escalation was accepted under a case number, I received an email on 26 October refusing a tracking investigation because the order was more than 30 days old. It did not mention my case.

A Nike chat agent repeated the same position on 27 October. Following further requests for escalation, another agent said a supervisor would email me, but gave no timeframe or new reference.

I paid for a product and have neither the shoes nor a resolution. I would like Nike to locate the parcel or replace the shoes, and to take responsibility for a delivery it recorded as complete.

DO NOT BUY CUSTOMS — Package lost in Netherlands, refund denied! ❌
Review:
Absolute disgraceful customer service. I ordered a custom pair of €149.99 "Ja 3 By You" trainers on September 7th to be delivered to Ireland. According to the UPS tracking number (1ZA63K496800003020), the package arrived from China into the Netherlands on October 16th and completely stopped moving. It has never even crossed the border into Ireland.
Despite their own tracking explicitly proving the shoes were never delivered to my house, Nike customer service bluntly denied my refund and closed the case file! To make matters worse, they promised a senior manager would contact me to resolve the issue, but nobody ever called.
They are in blatant breach of Irish and EU consumer laws, which state the retailer is legally responsible for the items until they are physically in the customer's hands. They have effectively stolen €149.99 from me. I have had to bypass Nike entirely and file a formal Visa chargeback dispute with my bank to get my money back.
Avoid buying from Nike online. If your package goes missing in transit, they will keep your money, ignore their own tracking evidence, and completely abandon you. Zero stars.

As an active member of Nike and really loving their styles both clothing and shoes my experience on 10/24/2026 really gave me a different outlook with Nike after purchasing numerous amounts of clothing and shoes.

A fews weeks ago, I noticed a pair of Jordans for my grandson unique in color. The shoes for toddlers were advertised with a release date of 10/24 @ 10am. The morning of, I contacted Nike and confirmed the shoes would be available at 10 am., after a few minutes of the item not providing available sizes, I decided too call once again and spoke with another customer representative after another 15-20 minute conversation was told the toddler sizes wouldn’t be released until the 10/26 at 10 am. As a member of Nike, I thought that was odd asked if I could speak with a
Supervisor to confirm and was told, I would be told the same thing by a supervisor. Later on in the evening, I go back online out of curiosity and noticed the shoes were no longer available and stated “sold out”. Once again,
I contacted Nike now speaking with CSR#3 and at this time I wanted only to speak with a Supervisor, only to be hung up on after a 10-15 minutes conversation. Now, on call #4 once again asking for to with a Supervisor again and be told I would have to wait for an hour for a return call.

Finally, after receiving a call from a Supervisor, I was told the shoes were not available and sold out. The moral of this story is, Nike has seem to have built an environment of deception through out
their online services clearly from the above statement and experience above. I called Nike first thing in the morning preparing myself to make a purchase for something they had advertised a couple weeks ago and only to be disappointed with the lack of response and dishonesty on their part, not by 1 person, but 5. And the biggest problem with retailers these days giving out titles of authority and obviously Nike is one of them not caring about your customers and the fact that my entire day was ruined, but except a customer as myself to continue to purchase product for the profit of a business and NOT find other resources. I was completely disappointed with Nike and the lack of integrity when its customers like me though friend and family helping to keep your company a float is beyond unacceptable of what
I experienced. It’s just not about the shoes, it’s more about the environment Nike has created through their customer service unit.

I would hope, Nike takes ownership of this since they do state all their calls are recorded and monitored, because treating customers in this manner is poor business tactics, poor ethics and definitely lack of integrity.