I will actually give Katom 3 stars, because most of the equipment did come in - late -actually very late- but we eventually got it. However, I am extremely unhappy about the Hoshizaki KM-350 which ar... See more
Company replied
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Site is easy to use, prices are great, but trying to buy tax exempt is a bit of a pain. Talking to chat agent wasn't helpful as I still needed to call in.
Company replied
Delivery was a little slow, but the product matched and was an actual improvement compared to what was expected. Purchased a Mop Base for 18" Heads - 5"x16 which replaces a 20 year old, plastic mop... See more
Company replied
I was ordering a n ice maker for my church on line. I then called sales as my church is tax exempt. I talked with Stefani Hollon. She guided me thru the procedure for obtaining tax exemption. She was... See more
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Company details
About KaTom Restaurant Supply
Written by the company
From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Built on a foundation of service, expertise, and reliability, KaTom helps support businesses of all sizes and experience. From first-time operators opening their first restaurants to large, established institutional kitchens, we supply the necessary equipment for smooth, efficient foodservice operations.
Everything at KaTom is done in-house: real, knowledgeable associates take every phone call, dedicated product data and content experts run eCommerce, and a large distribution center team diligently and quickly picks, packs, and ships ready-to-go inventory. We understand that purchasing foodservice equipment is not just buying products—it’s about making informed decisions that impact efficiency, profitability, and long-term success. Our associates are trained to provide guidance, answer questions, and help customers find the right solutions for their unique needs and goals.
KaTom’s hands-on approach allows us to maintain quality, consistency, and a personal connection with every customer we assist. By combining industry expertise with a commitment to service, KaTom goes beyond simply supplying equipment and supplies; it strives to become a trusted partner invested in the long-term success of every foodservice operation it serves.
Free Shipping on Orders over $500*
Sign in or create an account to start saving on shipping!
Enjoy free shipping on orders over $500 when you’re signed in to your account.
*Some exclusions apply, and not all items are eligible for this promotion.
Contact info
305 KaTom Drive, 37764, Kodak, United States
- 1 (800) 541-8683
- help@katom.com
- www.katom.com
3.7
Average
399 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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New to site
Your site is easy to create an account, easy to find the products your looking for and easy to check out!
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Renee Baker was amazing to work with
Renee Baker was amazing to work with, she answered any and all questions in a very timely manner. I received shipping information the next day that the order had been shipped. Hands down best service I have experienced in a long time.
July 20, 2026
Unprompted review
Reply from KaTom Restaurant Supply
Knowing your questions were answered quickly and that you received shipping confirmation right away is exactly the kind of experience we want every customer to have. We're glad Renee was able to provide such attentive service, and we appreciate you taking the time to share your experience.
Reply from KaTom Restaurant Supply
A simple, hassle-free buying experience is what we strive for. We appreciate your feedback and are glad the process was easy to use.
Quick and Easy!
Things are easy to find on the website, and they get it packaged up and delivered very quickly!
July 21, 2026
Reply from KaTom Restaurant Supply
It's great to hear that our website made it easy to find what you needed and that your order arrived quickly. We appreciate you sharing your experience and hope we can help with your next project as well.
Reply from KaTom Restaurant Supply
We’re glad the checkout process was quick and straightforward for you. We appreciate you choosing KaTom and hope the rest of your experience is just as smooth!
Service was great and a fast response…
Service was great and a fast response on questions
July 21, 2026
Reply from KaTom Restaurant Supply
Fast, helpful communication can make all the difference when you're making a purchase. We appreciate you taking the time to share your experience and are glad our team was able to answer your questions quickly!
Reply from KaTom Restaurant Supply
We appreciate you sharing your experience! We know quick delivery is important, and we're always working to provide the best possible service from order to arrival. Thanks for choosing KaTom!
GREAT EXPERIENCE!!!
It was a pleasure talking to Joe concerning a product listed on their website. He was extremely professional, knowledgeable, and understood exactly what kind of equipment my company needed. Job well done. THANK YOU!!!!
July 20, 2026
Unprompted review
Reply from KaTom Restaurant Supply
Helping customers find the right equipment is what we're here for, and we're thrilled to hear you had such a positive experience. Thank you for choosing KaTom!
Easy to order and free shipping.
July 20, 2026
Reply from KaTom Restaurant Supply
It's always nice when ordering is simple. We're glad the free shipping promotion made your purchase even better, and we appreciate you choosing KaTom!
Your company has exactly what I was looking for...
I liked that you had the particular item I was looking for.
I don't know your company and am waiting to see how the shipping time and care will be.
July 20, 2026
Reply from KaTom Restaurant Supply
Finding the right item is half the battle, so we're happy you found exactly what you needed. We appreciate you giving us a chance!
Refund denied - beware you own it
I purchased a fryer basket from KaTom. My product will not fit in it; it has never been used. I still have the original packaging/box. I asked for a refund and was denied by their customer service advisor. I would expect better from them. The item did not specify any conditions that would preclude it from a refund.
July 16, 2026
Unprompted review
Reply from KaTom Restaurant Supply
We understand how disappointing it is when an item doesn't work for your application, especially when it hasn't been used. Return eligibility can vary depending on the manufacturer and the specific product, so we'd like the opportunity to review the details of your order and the information you were provided.
We've reached out through Trustpilot to gather more information, or you can email help@katom.com directly. Our Customer Success team will be happy to take another look at your case.
___________________
Upon further review of your correspondence with our Customer Success team, we confirmed that the return request was denied because this fryer basket is designated as a custom, non-returnable item. This designation was noted on the product page at the time of purchase, which is why the request could not be approved.
While we understand this wasn't the outcome you were hoping for, the decision was made in accordance with the product's return eligibility.
Items were all in stock and ordering…
Items were all in stock and ordering process was very efficient.
July 17, 2026
Reply from KaTom Restaurant Supply
An efficient ordering process can make all the difference, especially when you need equipment quickly. We're glad we had the items you needed in stock, and we appreciate your business!
easy to order on line
July 17, 2026
Reply from KaTom Restaurant Supply
We're glad you found the ordering process simple and straightforward. We appreciate you choosing KaTom and hope we can help with your next equipment purchase.
Excellent information quick resp great product great prizeonse…
Excellent information quick response time
July 17, 2026
Reply from KaTom Restaurant Supply
It's great to hear our team was able to provide the information you needed with a quick response. We appreciate your feedback and are glad you had a positive experience with both the service and the product!
Worst customer service I've ever…
Worst customer service I've ever experienced. I placed a time-sensitive order over the phone after Cory assured me it would ship within two days. The next day, I received an email saying it wouldn't ship for several weeks.
When I called to cancel, Cory again promised it would ship that day or the next. It never did. After multiple calls over three days, Cory never responded, and the rest of customer service just gave me the runaround.
If you value honest communication and reliable service, save yourself the hassle and order from another company.
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Regarding you response....
Reply from KaTom Restaurant Supply....
to gather more information, or you can email help@katom directly...
I emailed help@katom but haven't received a response.
July 13, 2026
Unprompted review
Reply from KaTom Restaurant Supply
We understand how frustrating it would be to place a time-sensitive order and then have the shipping timeline change unexpectedly. Clear communication is important, and we're sorry to hear your experience didn't reflect that.
We'd like the opportunity to review what happened with your order and the communication you received. We've reached out through Trustpilot to gather more information, or you can email help@katom.com directly. Our Customer Success team will be happy to take a closer look into your concerns.
_____________
We appreciate you following up. At this point, we haven't been able to identify your order based on the information available in your review. If you've already emailed help@katom.com, please reply to the Trustpilot request with your order number or the email address used for the purchase so our Customer Success team can locate your order and review what happened.
FAR TOO EXPENSIVE SHIPPING
July 17, 2026
Reply from KaTom Restaurant Supply
We understand that shipping costs can be frustrating. We work hard to keep our pricing competitive, regularly offer free shipping promotions on qualifying items, and strive to provide the best overall value possible. We appreciate your feedback.
Easy to find items needed
Easy to find items needed. Easy to checkout. Hopefully will ship and arrive quickly.
July 17, 2026
Reply from KaTom Restaurant Supply
We're glad your shopping experience got off to a great start! We appreciate you sharing your feedback, and we hope your order arrives quickly and meets your expectations.
I ordered from KaTom because their…
I ordered from KaTom because their website explicitly claimed the items were "in stock." That was a flat-out lie. I was forced to wait nearly 4 weeks just to get my shipment.
When the order finally arrived, it was a complete disaster. The urinal was shattered to pieces, and key parts for the sink were completely missing.
I immediately took photos of the broken items and reached out to customer service multiple times, but they have completely GHOSTED me. No reply, no support, and zero responsibility. They happily took my money, shipped broken garbage, and now refuse to communicate.
This is hands down the worst customer service and the most unprofessional company I have ever dealt with in my entire life. They are running a scam by selling items they don't support.
I am immediately filing a chargeback and disputing this transaction with my credit card company, and I will be reporting them to the BBB. STAY FAR AWAY FROM KATOM unless you want to throw your money in the trash.
July 16, 2026
Unprompted review
Reply from KaTom Restaurant Supply
This certainly isn't the experience we want anyone to have. We'd like the opportunity to review the concerns you've raised regarding your order, including the shipping timeline, the condition of the items you received, and your attempts to contact us. We've reached out through Trustpilot to gather more information, and we encourage you to respond there or email help@katom.com with your order details so our Customer Success team can investigate and work toward a resolution.
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