Our 1 door hoshizaki commercial cooler had a ding on the door. It is not substancial enough to affect the operation of the cooler but is kind of ugly. The hauler that delivered it said we could only... See more
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Excellent on the product. Excellent on the price. Since my purchase, every day I receive a text or email regarding equipment financing. How many companies did you sell my name too? Almost everyday I r... See more
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I enjoyed the product that I received when I received the correct size. My reason for the three stars is that they made me open a package that was the wrong size to take pictures to send it back and t... See more
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Ice Machine Grady Adams was very helpful in our church's recent purchase of an ice machine. He was honest and knowledgeable in the products that would work best for our situation. The machine that... See more
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Company details
About KaTom Restaurant Supply
Written by the company
From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Built on a foundation of service, expertise, and reliability, KaTom helps support businesses of all sizes and experience. From first-time operators opening their first restaurants to large, established institutional kitchens, we supply the necessary equipment for smooth, efficient foodservice operations.
Everything at KaTom is done in-house: real, knowledgeable associates take every phone call, dedicated product data and content experts run eCommerce, and a large distribution center team diligently and quickly picks, packs, and ships ready-to-go inventory. We understand that purchasing foodservice equipment is not just buying products—it’s about making informed decisions that impact efficiency, profitability, and long-term success. Our associates are trained to provide guidance, answer questions, and help customers find the right solutions for their unique needs and goals.
KaTom’s hands-on approach allows us to maintain quality, consistency, and a personal connection with every customer we assist. By combining industry expertise with a commitment to service, KaTom goes beyond simply supplying equipment and supplies; it strives to become a trusted partner invested in the long-term success of every foodservice operation it serves.
Free Shipping on Orders over $500*
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Contact info
305 KaTom Drive, 37764, Kodak, United States
- 1 (800) 541-8683
- cs@katom.com
- www.katom.com
3.9
Great
2K reviews
Asks customers to review
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The quality is good
The quality is good, but the knife is not cutting chicken perfectly. That’s the only concern. If I try to cut the goat or lamb into pieces, I think the knife will chip, break, or crack.
October 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
prompt and responsive
October 21, 2026
Reply from KaTom Restaurant Supply
Thank you for your feedback! We're pleased you received prompt help and appreciate the opportunity to assist.
I've purchased several items for our…
I've purchased several items for our schools and the customer service has been great.
November 5, 2026
Reply from KaTom Restaurant Supply
We appreciate you continuing to choose KaTom for your schools! It's wonderful to hear you've received great service across your purchases. We look forward to helping with whatever you need next.
Fast delivery and great price.
October 20, 2026
Reply from KaTom Restaurant Supply
We're happy your order arrived quickly and at a price you were pleased with! Thanks for shopping with KaTom.
Received timely.
October 17, 2026
Reply from KaTom Restaurant Supply
Thank you for shopping with KaTom! We're happy your order arrived promptly and appreciate you taking a moment to share your feedback.
Reply from KaTom Restaurant Supply
Thank you for your feedback about our advertising. We’d also welcome any details about your experience shopping with KaTom or working with our team so we can address any additional concerns.
Reply from KaTom Restaurant Supply
We're happy we could help resolve the shipping issue! Thank you for giving us the opportunity to assist and for sharing your experience.
Reply from KaTom Restaurant Supply
Thank you for choosing KaTom! It's great to hear you're pleased with the products, communication, and prompt delivery.
They have excellent customer service…
They have excellent customer service and a follow up after you receive the product. I will recommend them for anybody.
November 4, 2026
Unprompted review
Reply from KaTom Restaurant Supply
Your recommendation means a lot to us! We're pleased you felt well taken care of, including after your purchase arrived.
Good price
Good price, prompt delivery. Would be nice if they would stop emailing me every day and would honor my "unsubscribe" request.
October 13, 2026
Reply from KaTom Restaurant Supply
We're happy you were pleased with the price and prompt delivery. We're sorry for the frustration with unwanted emails and have confirmed you're unsubscribed from our marketing emails. If you continue receiving them, please send a screenshot to our Customer Success Team at cs@katom.com so we can look into it further.
Reply from KaTom Restaurant Supply
We appreciate your feedback! Thank you for shopping with KaTom, and we're pleased you're happy with the quality and quick shipping.
They gave us all the info we needed to…
They gave us all the info we needed to make a good decision, gave us a great price and shipped WAY quicker than we expected!
October 20, 2026
Reply from KaTom Restaurant Supply
It's wonderful to hear you had the information you needed to make a confident decision and that shipping was quicker than expected! We appreciate the opportunity to help and are happy the pricing worked well for you, too.
Reply from KaTom Restaurant Supply
What a kind compliment! Thank you for recognizing the service you received. We appreciate your business and hope to help you again.
This is the last time I order from this…
This is the last time I order from this company! Freezer was ordered October 10 2026. Delivered to the depot on Oct 19. Scheduled 6 times for delivery. Finally got it today. November 4 2026. It doesn’t work. Power switch comes on but nothing else! No fans no thermostat no interior lights. I immediately called and was told the manufacturer will email in 24 hrs. Seriously should have learned after my pizza oven fiasco(took 8 weeks to get and then the wrong one. Couldn’t return it without the original packaging that the driver took. 5k paperweight. Looks like I’m sitting on a 2k dead freezer. Your company certainly does not help small businesses stay in business!
October 13, 2026
Reply from KaTom Restaurant Supply
After repeated delivery appointments, finding that your freezer doesn't work is understandably frustrating. We're sorry for the disruption to your business and the concerns about your previous purchase. Under our policies, we must first work through the manufacturer's warranty process, with available options depending on their assessment and authorization. A warranty claim has been opened for your freezer, and our Customer Success Team has contacted you and is following up as the claim progresses.
Not perfect, but pretty good.
I was able to find and order the item I wanted and had hoped you would have, at a reasonable price.
The only issue that could be improved with this order was the type of delivery they provide. For a residential situation, the company uses OD (Old Dominion) and it does not deliver to the door or inside your residence. I was only told that OD could not bring my item into the residence. Since I have a 600 ft driveway, I had to make special arrangements for this delivery that took quite a bit of my time to arrange. And it additionally cost me $200 to have it carried into my house and install. It's only a small undercounter beverage unit that I could have installed myself if a different freight company could have delivered it inside my front door. I guess I'll know better next time to ask more questions on what "free freight" means!
October 19, 2026
Reply from KaTom Restaurant Supply
We're happy you found the item you wanted at a reasonable price, and we're sorry the delivery required extra time and expense to arrange. We use third-party freight carriers, and free freight covers shipping rather than carrying equipment inside or installation. We understand that this distinction could have been clearer before delivery. Thank you for sharing your experience and helping us understand where communication could improve.
I had a very disappointing experience…
I had a very disappointing experience with KaTom Restaurant Supply.
After placing my order, I was charged once, but an additional authorization hold of over $8,300 remained on my bank account. It took 12 days for my money to become available again.
During this time, I contacted customer service multiple times trying to resolve the issue. Instead of providing helpful assistance, I experienced extremely rude and unprofessional customer service.
One female customer service representative was particularly disrespectful. When I told her I wanted to file a complaint about the situation, she responded, “Go ahead and complain if you want.”
I was shocked by her attitude. As a customer spending over $8,000 on restaurant equipment, I expected professionalism, respect, and a willingness to resolve problems.
Having such a large amount of money tied up for 12 days was frustrating enough, but being treated this way made the experience even worse.
I am extremely disappointed with KaTom’s customer service and how this situation was handled. I hope management takes customer complaints seriously and improves the way its representatives treat customers.
October 20, 2026
Reply from KaTom Restaurant Supply
We understand how concerning it was to have such a large amount unavailable for 12 days, and we're sorry your attempts to get help left you feeling dismissed. You deserve respectful communication and clear answers. Refunds typically take 3–5 business days to process, with additional time possible depending on the financial institution. Since you've described an authorization hold, our Customer Success Team will review the payment timeline and your service concerns, then reach out directly to clarify what happened.
Easy to order and fast delivery
October 20, 2026
Reply from KaTom Restaurant Supply
We're happy ordering was easy and your purchase arrived quickly! Thank you for choosing KaTom.
Reply from KaTom Restaurant Supply
Thank you for your feedback! It's good to hear you could find the products you needed without a lengthy search.
Reply from KaTom Restaurant Supply
We appreciate your business! We're pleased our pricing and quick shipping made your purchase a good experience.
Item was more expensive but I still…
Item was more expensive but I still ordered it because I was supposed to get it within a week. A month later I’m still waiting for delivery but it’s too late to cancel. Poor service
October 19, 2026
Reply from KaTom Restaurant Supply
We're sorry your order took longer than expected, especially since delivery timing influenced your purchase. Our Customer Success Team reviewed the shipment and confirmed that tracking now shows it as delivered. We understand that its arrival doesn't erase the frustration of the wait, and we appreciate the opportunity to address your concerns.
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