It too a long time to get the vendor registration form but one representative jumped in the trouble and figured it out. I don't remember his name but you can find him in the email history between me a... See more
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Took longer than I expected to receive the product. The product was exactly what I needed and wanted. Eight mats. One was delivered to the lodge. The other seven went to another address. Was lucky eno... See more
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Glasses arrived well packed and all intact. Shipping costs were more than the cost of the actual products and took several weeks to arrive via ground delivery.
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Quick delivery but did not give us a 24 hr ahead notice as we requested. Also my customer who griddle is for has complained about the whistling noise. We've contacted tech support in regards to... See more
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Company details
- #8 of 8 best companies in Restaurant Supply Store
- #1 of 1 best companies in Commercial Refrigerator Supplier
- #38 of 46 best companies in Kitchen Supply Store
About KaTom Restaurant Supply
Written by the company
From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Built on a foundation of service, expertise, and reliability, KaTom helps support businesses of all sizes and experience. From first-time operators opening their first restaurants to large, established institutional kitchens, we supply the necessary equipment for smooth, efficient foodservice operations.
Everything at KaTom is done in-house: real, knowledgeable associates take every phone call, dedicated product data and content experts run eCommerce, and a large distribution center team diligently and quickly picks, packs, and ships ready-to-go inventory. We understand that purchasing foodservice equipment is not just buying products—it’s about making informed decisions that impact efficiency, profitability, and long-term success. Our associates are trained to provide guidance, answer questions, and help customers find the right solutions for their unique needs and goals.
KaTom’s hands-on approach allows us to maintain quality, consistency, and a personal connection with every customer we assist. By combining industry expertise with a commitment to service, KaTom goes beyond simply supplying equipment and supplies; it strives to become a trusted partner invested in the long-term success of every foodservice operation it serves.
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Contact info
305 KaTom Drive, 37764, Kodak, United States
- 1 (800) 541-8683
- help@katom.com
- www.katom.com
3.9
Great
965 reviews
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Return authorization # 4766402,,
Return authorization # 4766402,,, part # 399-AR10000P, quantity 2,,Original part that I called K00339 Manitowoc water filter , I talked to Mr Tony well, part arrived and I noticed that he send me the wrong part, I called him ,he said that he will call manufacture to find out why they send me the wrong part, he can find me the part I was looking for, then he never call me back, time passed and I called to find out about the return policy talked to a person name hi Ashley, she requested fotos of part not being used or damaged, we send all she need, then she said we need to wait for manufacturer authorization return, why I have to wait if I don’t made any deal with manufacture,, time passed nothing fixed no calls back , I called back few days later talked to another person name Christopher he said the same waiting for manufacturer authorization,, time passed nothing fixed and no calls back ,nothing fixed,no help , finally today 9/02/26 a 3rd person said sorry can returned parts because manufacturer said it passed 30 days return policy,,,Really,,Really, is this how this business make money by ripping people off, it makes sense , that’s what Katom was waiting for,,30 days expiration time then bingo ,one more customer being ripping off, good job,MFkers ,!! thanks to all the employees there being involved in this matter and I hope all the best,, but please don’t forget KARMA ,, is a B ,!!! Today was me ,,tomorrow will be you I see many people posting good comments but I think it is a matter of time for this shit business to screw you up too,
July 20, 2026
Reply from KaTom Restaurant Supply
We understand this has been a long and frustrating process. Returns involving manufacturer-supplied parts can require manufacturer authorization, but we recognize how difficult it is to wait for updates while trying to resolve an incorrect or unusable item. We have your information and will reach out directly to review the order, return status, and communication history.
Received wrong part been trying to get…
Received wrong part been trying to get RMA since 8-19-26. Customer had to reorder the same part NEXT DAY AIR freight while waiting to return wrong part for exchange/refund. It is Sept. 2nd still haven't received RMA to return wrong part.
August 17, 2026
Reply from KaTom Restaurant Supply
We’re sorry to hear that the return process has not been resolved. Having the correct part and timely documentation is important when an order needs attention. Our Customer Success Team will review the details and reach out directly to assist.
Great product
Great product. I bought a fridge (super small one for $350. I didn’t check the shipping. Assuming $100 -$150 or free. $350! To ship!? Total rip off on shipping. Fridge is great. Arrived well packaged. I hate when companies charge 300% over market on shipping. Anyways. Not shopping here again.
August 11, 2026
Reply from KaTom Restaurant Supply
We’re glad you were pleased with the refrigerator and that it arrived well packaged. We understand that shipping costs can be surprising, especially on commercial equipment. We offer free shipping whenever possible and work to keep shipping costs as low as we can, though freight charges can add a significant cost to an order. We appreciate the feedback!
Reply from KaTom Restaurant Supply
We’re glad your equipment arrived on time and well packed! Thank you for choosing KaTom and for sharing your experience.
Price was competitive product delivered…
Price was competitive product delivered when promised and undamaged. What more can be asked?
August 10, 2026
Reply from KaTom Restaurant Supply
A competitive price does not mean much if the order does not arrive as expected. We’re happy everything was delivered on time and in good condition!
Reply from KaTom Restaurant Supply
Fast delivery and items arriving undamaged are always good to hear! Thank you for your feedback.
Very good service
August 10, 2026
Reply from KaTom Restaurant Supply
Thank you for the kind review! We appreciate your business and are glad you had a positive experience with KaTom.
Reply from KaTom Restaurant Supply
Making it easy to find and purchase what you need is important. We’re glad the website made the process simple for you!
No response from customer service
August 10, 2026
Reply from KaTom Restaurant Supply
We’re sorry to hear you have not been able to get the help you needed. Our Customer Success Team will review the details and reach out directly to assist.
True certified listed equipment
Awesome experience from purchase to delivery. You're the only company I could find that had true authentic NSF & ETL listed restaurant equipment at a reasonable price. Will definitely do business with you again. 😀
August 17, 2026
Reply from KaTom Restaurant Supply
Finding properly certified restaurant equipment at a fair price should not be a challenge. Thank you for trusting KaTom with your purchase, and we look forward to helping again!
Isabella in customer service is beyond…
Isabella in customer service is beyond fantastic. She was able to get 3 different pieces of equipment for us at the time we needed and a competitive price.
She made sure the equipment got to us quickly and on time. She has done all of this continuously, From 2025 into 2026. KaTom invests in quality and competent people.
Just can't say enough good things about Isabella. She makes doing business with KaTom easy. All equipment last year and this year arrived in perfect condition and immediately went to working.
Thanks again Isabella and KaTom.
August 17, 2026
Reply from KaTom Restaurant Supply
Coordinating several pieces of equipment for the same project takes real attention to detail. We’re glad Isabella helped you find what you needed at a competitive price and kept things moving so your equipment arrived on time. Your thoughtful feedback means a lot!
Everything went better than expected
Everything went better than expected. great price, delivery and install.
August 14, 2026
Reply from KaTom Restaurant Supply
It’s great to hear your price, delivery, and installation all came together smoothly! Thank you for choosing KaTom.
I waited over 4 MONTHS to receive my…
I waited over 4 MONTHS to receive my order.
Not cool.
August 10, 2026
Reply from KaTom Restaurant Supply
We understand why such a long wait would be frustrating. Manufacturer availability and lead times can sometimes change unexpectedly, but clear updates are especially important when they do. We appreciate you sharing this feedback.
We had an excellent experience with KaToms.
We had a wonderful experience with KaTom. We were referred by another business owner that had used them. Their customer service was excellent. Communication solid. Delivery earlier than expected, and everything in great shape. The delivery driver was friendly as well. We will use you again for our future purchases.
August 17, 2026
Reply from KaTom Restaurant Supply
A referral means a lot, and we’re so glad your experience lived up to it. We're also glad our communication and friendly delivery team helped make the purchase go smoothly, and we appreciate the opportunity to earn your future business!
Just to let you know Kyle Cates is…
Just to let you know Kyle Cates is great. He is well informed about your products. He should be salesman of the year. Nice to talk to someone that has all the information on your products. I will shop with you all again. Thank you. Greg C. Morales
September 1, 2026
Unprompted review
Reply from KaTom Restaurant Supply
Kyle’s product knowledge and helpful approach are wonderful to hear about! Thank you for taking the time to recognize the service you received.
The merchandiser is great
The merchandiser is great. But wheb i ordered they said they had it in stock. Then somehow they didnt have it in stock and had to wait 2 weeks. Took another week to ship..ended up 3 weeks later than what was originally told. Found all this out when i called and checked on shipping asking where my product was. Had to call 3 times to figure it out..
August 14, 2026
Reply from KaTom Restaurant Supply
Thank you for sharing your feedback. We’re glad the merchandiser met your expectations, though we understand the rest of your experience was frustrating. Product availability and shipping timelines can change after an order is placed, but clear communication is still important when that happens. We appreciate you bringing this to our attention!
You charged me for restocking fee as…
You charged me for restocking fee as well as return fee for something I cancelled before was shipped under 24 hrs.
August 17, 2026
Reply from KaTom Restaurant Supply
Thank you for bringing this to our attention. We understand the charges were unexpected and appreciate the opportunity to review the order details. Our team will look into the cancellation and return fees and follow up with you directly.
Michael kagel help me out faster than I…
Michael kagel help me out faster than I could have look it up on the websites with a great attitude and fast service, thank youwith a great attitude and fast service, thank you.
September 1, 2026
Unprompted review
Reply from KaTom Restaurant Supply
Sometimes a quick answer is exactly what you need. We’re glad Michael was able to help right away and made the experience a positive one!
Don't be fooled by free delivery …
Don't be fooled by free delivery Delivery takes more than one month
August 7, 2026
Reply from KaTom Restaurant Supply
We’re sorry the delivery took longer than expected. Estimated delivery dates are based on the most current information provided by the manufacturer, and those dates can change when availability shifts. We understand how frustrating a delay of that length can be.
All items that are needed were…
All items that are needed were available. Some items were updated by new models but no reference to crossover numbers are given. Overall good site.
August 31, 2026
Reply from KaTom Restaurant Supply
We’re glad you found the items you needed. Your feedback about crossover numbers for updated models is helpful, since that information can make replacing an existing item much easier.
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