QVC UK Reviews 

403,700
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 98,167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and mention that watching the informative presentations makes choosing items very enjoyable and simple. Shoppers also deeply appreciate the seamless ordering process, the generous return policies, and the consistently reliable shipping times across all departments. Some reviewers were not happy with frustrating delivery delays, tracking discrepancies, and courier services failing to drop off parcels securely at the correct address. A few consumers additionally noted frustrating instances where packages arrived opened, left in poor condition outside, or contained damaged goods inside.

What people talk about most

Product

Consumers find product to be positive, highlighting excellent quality and reasonable prices across various... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the process is quick, simple, and can... See more

Quality

Users describe positive interactions with quality, consistently highlighting excellent products, great fits,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, prompt deliveries,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great quality products with reasonable prices. Good to have the demonstrations to see how to get the most out of an item. Only downside is postage. Especially when purchasing multiples of the sam... See more

Company replied

Rated 5 out of 5 stars

Bought a set of 2 Kew Gardens china mugs in a beautiful foliage pattern. Really impressive quality and each mug came individually boxed. Delivery was very quick and arrived safely as package was well... See more

Company replied

Rated 5 out of 5 stars

Everything from ordering to delivery service is first class I have been with QVC since it started many years ago and I can count on one hand having encountered any problems - which have been non del... See more

Company replied

Rated 5 out of 5 stars

My first parcel didn't arrive I rang a replacement was sent I teceivrf it within a few days very poor condition almost all leaves lost bone dry. Ia magnolia tree. The lady offered a third or money bac... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

404K reviews

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4.4

All reviews

(403,700)

95,517 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering is very simple

Ordering is very simple, easy and expedited quickly.

However your courier Evrie are a nightmare. Once again had to ring customer services as had received text to say my orders had been delivered. No knock on the door,no note to say where the parcels were. Had to go out in the dark to find them. They had written on one parcel that as the delivery was late they did not knock on the door! It would have been quicker to knock on the door than writing the message down on the parcel!

August 27, 2026
Rated 5 out of 5 stars

Delivered on time

Delivered on time, good value for money, havnt ordered in a while, but have made up for it recently . Great service from customer care, definitely am checking regularly for special value offers.

August 19, 2026
Rated 5 out of 5 stars

Hi Everybody

Hi Everybody
My experience with QVC has always been a positive and uplifting happy break.
In my opinion, QVC is the best shopping channel ever. You can buy what you want from their vast display of goods and you are learning about the different items on show, all the while, sitting comfortably on your settee.
Thank you QVC for all your hard work. God Bless You.
Best regards
Dorothy

.

August 26, 2026
Rated 5 out of 5 stars

Always an excellent service

The people that take the orders are always so friendly and patient snd helpful. Always delighted with my purchases. I can't remember the time I had to send anything back. Delivery service is good as well. I won't use any other shopping channel.

August 27, 2026
Rated 3 out of 5 stars

Poor jewellery delivery service

I normally receive my items in a timely manner. However, the Jewellery items are a different matter entirely!!- i ordered a ring on 19th Aug and I am still awaiting delivery on 6th Sept!!! - that is ridiculous. You changed from Evri to another company and each time i order a piece of jewellery since there is at least a 2 week delay. You clearly changed to save money but believe me when i say it affects customer service.

August 27, 2026
Rated 5 out of 5 stars

Thier promise is as good as it gets SUPERB

bought a kitchen utensil, when it arrived it had scratches and marks on it I contacted QVC and they said NO PROBLEM we can exchange the item or give you a refund
I exchanged the item with out hesitation at no extra P+P to myself
The staff Friendly Helpfull Understanding and TRUE to their promise.... what more can anyone ask

August 27, 2026
Rated 3 out of 5 stars

Stars are for Evri delivery man

Stars are for Evri delivery man. On time with a smile.Last 3 deliveries I've had parcels had been opened & re stuck with cellotape & a different tape used, splits in the actual wrapping, could see what was inside, scruffy messy package. Not impressed. I'm going to have a break ordering from qvc. Had to chase up. Pp. They stopped from 2 refunds. Annoying reasons they gave, although they were paid back to me .had 3 faulty items clothing one after another also. Another ,they never got 1 of my returns either. I had to send the post office return receipt to my expense. This year has been lots problems from qvc. Like never before . I have voiced my problems to customer services a few times. Everything now is more expensive not always value for money.

August 27, 2026
Rated 5 out of 5 stars

Great Shopping Great prices

I recorded QVC Charlie bears 20years slot as I knew I would not be at home and next day tried to order an item that was not available I spoke to a lovely young man at customer service and he took all my details and tried to get me 5 easy pays which he couldn't but still done his best. I think I have got the item I ordered on waitlist fingers and toes crossed I will just have to wait and see. However my cake selection from the Original Cake Company arrived yesterday and I am delighted as always this is the subscribe and save and the 3rd of 4 deliveries at an excellent price. Thank-you so much all at QVC and the customer services too. You are all great !

August 24, 2026

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