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Joybuy Reviews 

13,089
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 12,676 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding items cheaper than elsewhere, and the excellent product quality. The delivery service is frequently highlighted for its remarkable speed, with many experiencing next-day or even same-day arrival, often with helpful delivery personnel. People also appreciate the overall smooth ordering process and effective communication throughout. However, some customers also noted issues with delivery, including items not arriving as expected, significant delays without updates, or receiving incorrect products instead of their ordered items. A few other people also felt that products arrived damaged or were not functioning upon receipt, leading to dissatisfaction.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product quality and value, with many expressing satisfaction with... See more

Price

Customers had positive experiences with price, consistently finding products at excellent and competitive... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as simple, quick, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent and quick service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to order some drinks for our handyman, some frozen dumplings, so-called sliced noodles and Japanese, Korean as well as classic British condiments. I could get all of these things for cheap her... See more

Rated 5 out of 5 stars

Really good buying experience. I bought a table top ice making machine & it’s perfect for what I need. It was a really good price & next day delivery, even though I didn’t put my order in until the... See more

Rated 5 out of 5 stars

My experience was made great by everything from the prices, the service, the website is easy to use, checkout is easy not complicated, things stay in your shopping basket and best of all its same day... See more

Rated 5 out of 5 stars

What a 5 Star shopping experience. From ordering to delivery, Joybuy gave exactly what they promised. So easy, no fuss and a promise of delivery the next day...a Sunday! AND they delivered!... See more


Company details

  1. Department Store
  2. Appliance Store
  3. Electronics Store
  4. Grocery Store
  5. Health and Beauty Shop
  6. Home Goods Store

Written by the company

At Joybuy, we provide joyful shopping built on quality products, speedy and reliable delivery, great prices, and friendly customer service support when you need it. We partner with trusted brands, deliver purchases directly from our UK and EU locations, and use smart systems to get orders to customers quickly. Joybuy is currently available in a test phase across the United Kingdom, Netherlands, Germany, France, Belgium and Luxembourg – preparing for a full UK and European launch. -- Don’t just buy, Joybuy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.6

All reviews

(13,089)

13,075 reviews in the last 12 months

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Rated 1 out of 5 stars

Really bad experience shopping here

Really bad experience shopping here. Ordered a 75 inch tv, when we switched in on the screen had red and green dots all over it. Contacted customer service support to try to arrange collection and replacement. They said they could not do this as faulty one had to be returned first. So I arranged for the collection of the faulty one and ordered a new one. Tracking terrible. On the day the faulty one was due to be picked up I arranged a day off, only for them not to arrive. Contacted customer
Support who said that I needed to send a photo of the serial number. Explained that this was a packaged 75 inch tv and I was really annoyed that not only had I wasted a days leave but that because a customer advisor had not put the return through I would have to unpack and package again. I escalated this as I found the customer support team to be ignornant of the fact that I had spent a day waiting in a return to be collected, and wasn’t due to their error. So I have had to arrange for another date.m, week after initial collection due and now a delayed refund, and another day off work. I would not recommend buying from this site, try Amazon.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Was suspicious at first as it’s not a company I have heard of and the price of my purchase was way below any other on line business. But a smooth and fast process from ordering to delivering.

July 19, 2026
Rated 5 out of 5 stars

Absolutely great I'd give them 10 stars if I could

I'm disabled and ordered a new washing machine which is absolutely great and as I'm on a tight budget, it far surpasses all other options with other suppliers at my price point. This combined with the brilliant delivery service, who also disconnected and removed my old washing machine and installed the new one. They are called Joybuy and trust me they're a joy to deal with.

July 15, 2026

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