I called NRG, and Stefan answered. He’s such a nice, attentive, and kind young man. We had a good conversation, and he helped me sort out my invoices. Very professional service
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I am a new customer with the company, and my first phone interaction with you was fantastic. The person who assisted me was not only very kind and patient but also proactive and effective at resolvi... See more
Company replied
I had a wonderful experience with Freja from NRGi. She was incredibly helpful, polite, and patient throughout our entire interaction. Freja took the time to explain everything clearly and made sure al... See more
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I spoke with Maria on the phone without having any clue about the company, the programs, or the payments. My landlord just told me to call. Maria was incredibly patient with me, explained everything... See more
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Company details
About NRGi
Written by the company
Om os
NRGi er en landsdækkende energi- og rådgivningskoncern.
Vi er også et forbrugerejet andelsselskab, der er ejet af 230.000 andelshavere og består af 1.600 engagerede medarbejdere, som med både viden og hænder bidrager til et grønnere og et mere velfungerende Danmark - på kort og på lang sigt.
Hvert år investerer vi i vores fælles elnet, og i vindmølle- og solcelleparker, så vi kan sikre, at vi har et velfungerende samfund, der er baseret på energi fra vedvarende energikilder.
Til glæde for alle os, der er her i dag, og alle dem, der skal tage over efter os.
Sådan kan vi hjælpe dig
- Elaftale: Vælg en elaftale, der giver dig ro i maven. Uanset om du vil følge elprisen time for time eller foretrækker at betale en fast pris for strøm.
- Ladeboks: Vil du forvandle kWh om til kilometer? Køb eller lej en ladeboks hos os. Vi klarer installationen for dig.
- Varmepumpe: Overvejer du en varmepumpe? Vi hjælper dig trygt gennem hele processen, så du får den helt rigtige løsning til dit hjem.
- Boligens rapporter: Skal du sælge din bolig? Lad os stå for tilstandsrapport, energimærke og el-rapport, så du trygt kan få solgt dit hus.
- Køberrådgivning: Lever drømmehuset op til forventningerne? Få en uvildig fagekspert til at gennemgå huset for muligheder og udfordringer, inden du køber.
- Energi- og boligplan: Få en gennemgang af dit hjem fra kælder til kvist og få en konkret handlingsplan for energioptimering og vedligeholdelse af dit hjem.
Skal vi hjælpe din virksomhed?
Vi hjælper naturligvis også virksomheder med at spare både CO2, kWh og kroner.
Skal vi hjælpe din virksomhed med at få en skræddersyet elaftale eller identificere og realisere energibesparende projekter? Vores erfarne rådgivere er klar til at hjælpe dig.
Så lad os tage en uforpligtende snak om, hvordan vi kan hjælpe din virksomhed.
Written by the company
Contact info
Dusager 22, 8200, Århus N, Denmark
- 7011 4500
- www.nrgi.dk
Skal vi hjælpe dig?
4.8
Excellent
11K reviews
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Annette was super friendly and very…
Annette was super friendly and very helpful!! Very efficient process.
May 19, 2025
Unprompted review
Reply from NRGi
Hi Jaco,
We're thrilled to hear that Annette made such a great impression and that the process was smooth and efficient for you.
We'll be sure to pass along your kind words to her—it'll make her day!
Best regards,
Natacha, NRGi
Great telephone service and app.
Great telephone service and app.. even for English speaking users!
Thank you
May 14, 2025
Unprompted review
Reply from NRGi
Hi Christian,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with both our telephone service and app. We’re always here to help, no matter the language. Don’t hesitate to reach out if you need anything else!
I wish you a great day.
Best regards,
Natacha, NRGi
Great support
Great support!
Natacha has been extremely helpful and kind, giving me answers to my questions and helping me directly to fill in the information I needed.
May 5, 2025
Unprompted review
Reply from NRGi
Hi Riccardo,
Thank you for your kind words!
We're thrilled to hear that Natacha provided you with excellent support and was able to answer your questions and help you fill in the necessary information.
Your feedback means a lot to us.
Best regards,
Kiri, NRGi
The experience was great!
May 1, 2025
Unprompted review
Reply from NRGi
Hi Niculina-Iozefina
What a great review - we really appreciate it.
At NRGi, happy and satisfied customers make our living, which is why your review is amazing to read.
It is important to us that we guide our customers, are responsive and find the right solutions together.
I wish you a good day
Best Regards
Maria, NRGi
Sød og god behandling.
April 30, 2025
Unprompted review
Reply from NRGi
Hej Nicolai,
Tak fordi du har taget dig tid til at skrive en anmeldelse af NRGi. Det glæder mig at høre at du har modtaget en god behandling.
Jeg ønsker dig en god dag.
Mvh. Natacha, NRGi
Søren was very professional and have a…
Søren was very professional and have a excellent customer service, he explains very well all the facts, 10 out of 10.
April 25, 2025
Unprompted review
Reply from NRGi
Hi Jesus,
Thank you for your fantastic review! We are delighted to hear that Søren provided excellent customer service and explained everything so clearly. A 10 out of 10 is high praise, and we are proud to have him on our team.
We look forward to continuing to serve you with the same level of professionalism.
I wish you a great day.
Best regards,
Natacha, NRGi
Top-Notch Support Experience
I spoke with Maria on the phone without having any clue about the company, the programs, or the payments. My landlord just told me to call. Maria was incredibly patient with me, explained everything in great detail, and even suggested the best option for my situation. By the time we hung up, everything was perfectly clear in my mind.
I honestly wish everyone in customer service was like Maria.
April 24, 2024
Unprompted review
Reply from NRGi
Hi,
Thank you so much for your wonderful review!
We are thrilled to hear that Maria was able to assist you so patiently and thoroughly. We are proud to have Maria on our team and will make sure she receives your kind words.
I wish you a great day.
Best regards,
Natacha, NRGi
I was very comfortable to talk to…
I was very comfortable to talk to Tinna. She demonstrated her great professionalism,she answered all my questions and she is very nice and polite.
Very nice experience 👌
April 16, 2025
Unprompted review
Reply from NRGi
Hi Alina,
Thank you for taking the time to write this nice review.
At NRGi we want to provide the best guidance for our customers and we remember that not everyone is the same - that is why we listen to each individual customer's needs in order to find the best solution.
Thank you very much for your 5 stars.
I wish you a great day.
With kind regards
Maria, NRGi
Excellent customer service
Excellent customer service
All my questions were answered very patiently and ensured that as a new customer I get all details required to take up the subscription
March 24, 2025
Unprompted review
Reply from NRGi
Hi Mohammed
Thank you for your kind feedback! We are happy to hear that you had an excellent experience with our customer service.
We wish you a good day.
Mvh. Signe, NRGi
I dont understand in Danish but it was…
I dont understand in Danish but it was perdect, great knowlage in emglish! Im very happy
February 28, 2025
Unprompted review
Reply from NRGi
Hi Gytis,
Thank you so much for your wonderful review - we greatly appreciate it.
At NRGi, we strive to provide the best service for our customers and recognize that each individual has unique needs. Therefore, we listen to each customer's needs to find the best solution together.
I am delighted to hear that you had a positive experience with one of my skilled colleagues.
Thank you for the five stars.
Wishing you a great day.
Best regards,
Maria, NRGi
Everything perfect
Everything perfect. Tina was so helpful and kind.
February 26, 2025
Unprompted review
Reply from NRGi
Hi París
Thank you very much for taking the time to write to us - we really appreciate it.
At NRGi, customer service is our top priority.
It is important to us that we guide our customers, are responsive and find the right solutions together.
Thank you very much for your 5 stars - which Tina will receive.
I wish you a great day.
Best regards
Maria, NRGi
pleasant and helpful customer service
February 26, 2025
Unprompted review
Reply from NRGi
Hi Tereza,
What a great review - we really appreciate it.
At NRGi, happy and satisfied customers make our living, which is why your review is amazing to read.
It is important to us that we guide our customers, are responsive and find the right solutions together.
I wish you a great day.
Best Regards
Maria, NRGi
Nrgi Help
Nrgi Help
First call a man name Stefan help whit all problems, really profesional , second call to fix the rest I talked shit Maria she also knows her job, happy to see that Nrhi had pro people no matter what the issues is they will fix it.
Adrian
February 26, 2025
Unprompted review
Reply from NRGi
Hi Adrian
Thank you very much for taking the time to write to us - we really appreciate it.
At NRGi, customer service is our top priority.
It is important to us that we guide our customers, are responsive and find the right solutions together. No matter who you talk to at NRGi we want to make sure that you get the best service always.
Thank you very much for your 5 stars - which I will make sure to pass along to Stefan and Maria.
I wish you a good day.
Best regards
Signe, NRGi
Der var super godt sørvis
Der var super godt sørvis , Rikke var fantastisk til at fortælle om jer og god til at svare på alle mine spørsmål , alt i alt fantastisk sørvis 😊
February 18, 2025
Unprompted review
Reply from NRGi
Hej Helene
Mange tak for din flotte anmeldelse - den sætter vi meget stor pris på. Hos NRGi ønsker vi at yde den bedste service for vores kunder og husker på at ikke alle er ens - derfor lytter vi til hver enkelte kundes behov, for at finde den bedste løsning. Derfor glæder det mig at du har haft en god oplevelse, med en af mine dygtige kollegaer. Tusind tak for de 5 stjerner - dem får Rikke.
Du ønskes en god dag
Mvh. Signe, NRGi
They quickly addressed my request.
February 13, 2025
Unprompted review
Reply from NRGi
Hi
Thank you very much for your great review and the 5 stars - we really appreciate them. At NRGi, we want to provide the best service for our customers. It is important to us that we guide our customers, that we are responsive and find the right solutions together.
We wish you a good day.
Best regards Signe, NRGi
Thanks for help
Maria helped me today by finding a suitable way out of my issue and further, navigated the probable solution. She is skilled and Polite. I wish her all the best And keep going.
February 6, 2025
Unprompted review
Reply from NRGi
Hi Deepali
Thank you very much for taking the time to write to us - we really appreciate it.
At NRGi, customer service is our top priority.
It is important to us that we guide our customers, are responsive and find the right solutions together.
Thank you very much for your 5 stars - I will make sure Maria gets them.
I wish you a good day.
Best regards
Signe, NRGi
Reply from NRGi
Hi Seyyed
Thank you very much for your review and the 5 stars. At NRGi we have our customers as our 1st priority and this reflects your experience with one of my talented colleagues.
We wish you a good day.
Best regards Signe, NRGi
Provided me with all the necessary…
Provided me with all the necessary information needed for our upcoming relocation.
January 31, 2025
Unprompted review
Reply from NRGi
Hi Francesco
Thank you for taking the time to write this nice review. At NRGi, we make a living from happy and satisfied customers, which is why your review is a really great read.
We wish you a good day.
Best regards Signe, NRGi
I am glad to write this the customer…
I am glad to write this the customer service was very nice .specially the lady who was talking with me name called Maria thank you for good advice and how we can deal this bad situation from the welcome A/S and also I am happy to be the customer of NRGi again thank you again.
January 27, 2025
Unprompted review
Reply from NRGi
Hi Guatam
Thank you very much for taking the time to write to us - we really appreciate it.
At NRGi, customer service is our top priority.
It is important to us that we guide our customers, are responsive and find the right solutions together.
Thank you very much for your 5 stars - which Maria will receive.
I wish you a good day.
Kind regards from Signe, NRGi
Jim provided excellent help
Jim provided excellent help, advice and had a great attitude.
Very happy with nrgi-s service (and the best customer service) as always.
January 27, 2025
Unprompted review
Reply from NRGi
Hi Sólveig
Thank you for taking the time to write this nice review.
At NRGi we want to provide the best guidance for our customers and we remember that not everyone is the same - that is why we listen to each individual customer's needs in order to find the best solution.
Thank you very much for your 5 stars.
We wish you a great day.
Best regards,
Maria, NRGi
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