I called NRG, and Stefan answered. He’s such a nice, attentive, and kind young man. We had a good conversation, and he helped me sort out my invoices. Very professional service
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I am a new customer with the company, and my first phone interaction with you was fantastic. The person who assisted me was not only very kind and patient but also proactive and effective at resolvi... See more
Company replied
I had a wonderful experience with Freja from NRGi. She was incredibly helpful, polite, and patient throughout our entire interaction. Freja took the time to explain everything clearly and made sure al... See more
Company replied
I spoke with Maria on the phone without having any clue about the company, the programs, or the payments. My landlord just told me to call. Maria was incredibly patient with me, explained everything... See more
Company replied
Company details
About NRGi
Written by the company
Om os
NRGi er en landsdækkende energi- og rådgivningskoncern.
Vi er også et forbrugerejet andelsselskab, der er ejet af 230.000 andelshavere og består af 1.600 engagerede medarbejdere, som med både viden og hænder bidrager til et grønnere og et mere velfungerende Danmark - på kort og på lang sigt.
Hvert år investerer vi i vores fælles elnet, og i vindmølle- og solcelleparker, så vi kan sikre, at vi har et velfungerende samfund, der er baseret på energi fra vedvarende energikilder.
Til glæde for alle os, der er her i dag, og alle dem, der skal tage over efter os.
Sådan kan vi hjælpe dig
- Elaftale: Vælg en elaftale, der giver dig ro i maven. Uanset om du vil følge elprisen time for time eller foretrækker at betale en fast pris for strøm.
- Ladeboks: Vil du forvandle kWh om til kilometer? Køb eller lej en ladeboks hos os. Vi klarer installationen for dig.
- Varmepumpe: Overvejer du en varmepumpe? Vi hjælper dig trygt gennem hele processen, så du får den helt rigtige løsning til dit hjem.
- Boligens rapporter: Skal du sælge din bolig? Lad os stå for tilstandsrapport, energimærke og el-rapport, så du trygt kan få solgt dit hus.
- Køberrådgivning: Lever drømmehuset op til forventningerne? Få en uvildig fagekspert til at gennemgå huset for muligheder og udfordringer, inden du køber.
- Energi- og boligplan: Få en gennemgang af dit hjem fra kælder til kvist og få en konkret handlingsplan for energioptimering og vedligeholdelse af dit hjem.
Skal vi hjælpe din virksomhed?
Vi hjælper naturligvis også virksomheder med at spare både CO2, kWh og kroner.
Skal vi hjælpe din virksomhed med at få en skræddersyet elaftale eller identificere og realisere energibesparende projekter? Vores erfarne rådgivere er klar til at hjælpe dig.
Så lad os tage en uforpligtende snak om, hvordan vi kan hjælpe din virksomhed.
Written by the company
Contact info
Dusager 22, 8200, Århus N, Denmark
- 7011 4500
- www.nrgi.dk
Skal vi hjælpe dig?
4.8
Excellent
11K reviews
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God service og nem at gennemskue.
October 6, 2025
Unprompted review
Reply from NRGi
Hej Henrik, Tak fordi du har taget dig tid til at skrive denne fine anmeldelse. Hos NRGi lever vi af glade og tilfredse kunder, og derfor er jeres anmeldelse virkelig skøn læsning. Du ønskes en god dag.
Mvh. Signe, NRGi
Got all the info I needed by Maria A
As a new customer, I needed some information and Maria A was able to enlighten me on everything with speed, accuracy, and calmness. Thank you :)
October 1, 2025
Unprompted review
Reply from NRGi
Hello Sofia, Thank you very much for your great review and the 5 stars – which I’ll pass on to Maria A. It’s important to us that we guide our customers, listen attentively, and find the right solutions together. Wishing you a wonderful day.
Best regards Signe, NRGi
frustrating, misleading, and deeply unprofessional
I never signed a contract with NRGi, yet somehow I was automatically registered with them through Rentdesk when I moved into my flat. I already had a contract with Andel Energi, where my monthly bill was around 250 kr.
Despite this, my roommate started receiving bills from NRGi for 727 kr — with made-up kWh numbers that don’t match our real consumption at all. This feels like a scam.
I called NRGi to get answers and even recorded the call. They admitted that my roommate didn’t have to pay anything and promised to send an email confirming this. Yet I still receive nonsensical paper bills from them.
This whole process has been frustrating, misleading, and deeply unprofessional. Be very cautious if you find yourself tied to NRGi without your consent.
September 10, 2025
Unprompted review
Reply from NRGi
Hi Andrea,
Thank you for reaching out to us so we can look into your experience.
You can of course trust what you have been informed by my colleague and if you have received a letter in the meantime, it was sent before you spoke to us.
In order for me to follow up on your agreement and your conversation with us, I do need your contact information.
You are welcome to respond to my request or send us an email at service@nrgi.dk marked att: Kiri.
I look forward to hearing from you.
Best regards
Kiri, NRGi
Fast service
Good, fast, no complications and very clear explanation.
September 5, 2025
Unprompted review
Reply from NRGi
Hi Laura,
Thank you for your review and the 5 stars.
At NRGi, we have our customers as the highest priority, and therefore I am pleased that you had a good experience with one of my talented colleagues.
Thank you for choosing NRGi and for your warm recommendation.
I wish you a good day.
Best regards,
Kiri, NRGi
Quick and good solution through…
Quick and good solution through customer service.
August 25, 2025
Unprompted review
Reply from NRGi
Hi Adrian,
We're really glad to hear that you had a nice and helpful conversation with us.
Providing supportive service is what we strive for, and your feedback means a lot.
Best regards,
Natacha, NRGi
Very helpful customer service in English
Very helpful customer service in English, for an expat that is new to the energy setup here in Denmark. The representative took 20 mins to talk me through everything, really appreciated!
August 20, 2025
Unprompted review
Reply from NRGi
Hej Dennis,
Thank you for your review and the 5 stars.
At NRGi, we have our customers as the highest priority, and therefore I am pleased that you had a good experience with one of my talented colleagues.
Thank you for choosing NRGi and for your warm recommendation.
I wish you a good day.
Best regards,
Kiri, NRGi
Lovely employee on the phone walked me…
Lovely employee on the phone walked me through my payment plan and set me up with electricity before i arrived. was very helpful
August 15, 2025
Unprompted review
Reply from NRGi
Hej Josh,
Thank you for your review and the 5 stars.
At NRGi, we have our customers as the highest priority, and therefore I am pleased that you had a good experience with one of my talented colleagues.
Thank you for choosing NRGi and for your warm recommendation.
I wish you a good day.
Best regards,
Kiri, NRGi
easy and fast procedure
Called NRGI for advice and questions for our electricity plan since we are moving to Copenhaguen in the next days.
We had an amazing customer service, and got through the process really fast and easy!!
August 7, 2025
Unprompted review
Reply from NRGi
Hi Marc,
Thank you so much for your kind review – we truly appreciate the five stars!
We are delighted to hear that you received amazing customer service and that the process was smooth and efficient.
At NRGi, we always strive to make things as easy and straightforward as possible, especially during big transitions like a move. It means a lot to us that our efforts to provide the best possible service are reflected in your experience.
Wishing you good luck with the moving – and thank you for choosing NRGi!
Best regards
Maria, NRGi
Great experience:’))
August 7, 2025
Unprompted review
Reply from NRGi
Hi Safayet,
Thank you for your kind words – we truly appreciate it.
We're happy to hear you had a great experience with us.
Wishing you a wonderful day,
Best regards
Maria, NRGi
Reply from NRGi
Hi Nemanja,
We're really glad to hear that you had a nice and helpful conversation with us.
Providing friendly and supportive service is what we strive for, and your feedback means a lot.
Best regards,
Natacha, NRGi
I had a wonderful experience with Freja…
I had a wonderful experience with Freja from NRGi. She was incredibly helpful, polite, and patient throughout our entire interaction. Freja took the time to explain everything clearly and made sure all my questions were answered, without ever making me feel rushed. It’s rare to come across someone so kind and professional, her support truly made a difference. Thank you, Freja, for making everything so much easier!
July 21, 2025
Unprompted review
Reply from NRGi
Hi Eleni,
Thank you so much for your wonderful review and the five stars – we truly appreciate it!
It’s fantastic to hear about your experience with Freja. At NRGi, we always strive to put our customers first, and your kind words reflect the dedication and care Freja brings to her work. We're so glad she was able to support you with clarity, patience, and professionalism – just the way we aim to meet every customer.
Thank you for taking the time to share your experience. We’re happy to have you with us!
Wishing you a great day ahead.
Kind regards
Maria, NRGi
Good service and communication
I just moved to NRGI and got very cheap price for electricity and also ordered for installation of charging box for my electric vehicle. I found Lisbeth is very good at the customer support and she described me every thing in detail and suggest me best charging box with discount.
July 18, 2025
Unprompted review
Reply from NRGi
Hi Muhammad,
We're thrilled to hear that Lisbeth made such a great impression and that the process was smooth and efficient for you.
We'll be sure to pass along your kind words to her—it'll make her day!
I wish you a great day.
Best regards,
Natacha, NRGi
Super service and great support
June 27, 2025
Unprompted review
Great conversation and super helpful…
Great conversation and super helpful and quick service
June 26, 2025
Unprompted review
A friendly customer care
A friendly customer care
Maria, whom I spoke with is very calm and friendly. Helped me navigating through the login procedure and explained in detail about the billing process
June 19, 2025
Unprompted review
Fast and simple
June 3, 2025
Unprompted review
Reply from NRGi
Hi Bartek,
Thank you for your great review! I am glad to hear that you found our service fast and simple.
We appreciate your feedback and the five stars - thank you so much.
I wish you a great day.
Best regards, Maria, NRGi
Absolutely love
Absolutely love! Got poorly treated at Norlys and chose to move over to NRGi instead. I’m very happy with my choice. Way better support as well!
June 2, 2025
Unprompted review
Reply from NRGi
Hej Alicia,
Thank you so much for your kind words and for choosing NRGi! We're thrilled to hear that you're happy with your decision and that our support has made a difference for you.
Providing excellent customer service is our top priority, and we're glad to know that we've met your expectations.
We're always here if you need anything!
I wish you a great day.
Best regards, Maria, NRGi
Customer support
I was supported by Stine who was extremely efficient!
I truly appreciated her thoughtful switch from Danish to English, ensuring I felt at ease throughout the call. Her warmth, kindness, and clear guidance made the entire process smooth and reassuring. Excellent job!
May 23, 2025
Unprompted review
Reply from NRGi
Hi Valentina,
Thank you so much for your fantastic review and the five stars!
I am hrilled to hear that Stine provided you with efficient and thoughtful support. It is wonderful that her switch to English made you feel comfortable throughout the call – we always strive to meet our customers’ needs with care and attentiveness.
I will make sure to pass on your kind words to Stine – she will be delighted to hear them! Wishing you a great day.
Best regards,
Maria, NRGi
Very helpfull service
May 23, 2025
Unprompted review
Reply from NRGi
Hi Arturo,
Thank you so much for your review! I am delighted to hear that you found our service helpful.
Providing great customer support is our top priority, and your positive feedback means a lot to us.
Best regards,
Maria, NRGi
It was nice nad helpfull conversation.
May 20, 2025
Unprompted review
Reply from NRGi
Hi,
We're really glad to hear that you had a nice and helpful conversation with us. Providing friendly and supportive service is what we strive for, and your feedback means a lot.
Best regards,
Natacha, NRGi
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