Norlys Reviews 

Really good experience as customer

The good digital transition from my old supplier to the new one and ordering the device was seamless, something that you wish for always. Customer service was very good.

very good company

Pricing and network quality is very good when compared to others.

Long and difficult faultfinding was solved in a good and competent way.

I am a norlys user for a few years already and everything was okay until we realized that we have been charged double, because our old address was never cancelled by them. Now it has been two month of back and forward communication about this and I have not received yet the money back from this overcharge. Even though they sound nice on the phone, they dont do a proper follow up of the case.

En god ekspedient god til at forklare så man forstår det god kemi i forretningen
Vh Annette

Well i have binding period with telenor for three months i bought tablet from norlys they didnot properly brief me also

DO NOT RECOMMEND!!! They are liars, thieves, and people who take advantage of others' kindness!!! At first, they lied to me about the phone I wanted to buy—simply because they weren't paying attention. Then, they lied, claiming the item couldn't be returned and that I would have to accept the delivery and then send the package back by mail. Later, when I called customer service, they helped me cancel the order and told me I would get my money back within a maximum of 10 business days… A MONTH OF BUSINESS DAYS HAS PASSED, AND I STILL HAVEN'T RECEIVED MY MONEY!!!! When you call, their phone is switched off; if someone from customer service does answer, they just say they’re sorry and that there’s nothing they can do—telling me I have to check with the store instead. But it turns out the people at the store don't have a clue either… Do they really not know anything, or are they just too lazy to help a customer???

Nice, excellence, honest

Fast and uncomplicated

First of all, I am a client of Norlys (previously Telia) for something like 10 years. I paid premium, but at least I got extra goodies (discounts to cinema, good streaming discounts, occasional nice deal on electronics etc). But nowadays, I am planning on moving on to someone else, as soon as my "binding period" ends.

Recently, I went in to get a new phone, as they have nice deals for new Samsungs. Just to be clear, employees in the physical shops were always pleasant and service minded, so no complaints there. I thought I could get a nice deal on their new plans (99dkk for 6 mo, then 199dkk), so I would cut down on my bills for at least a period of time - Nope, only for "new customers" - again, you get punished for loyalty. The good part is that right now binding period they enforce is only 6 months (although I think you will void device guarantee but not 100% sure), so I can start looking for other companies quite soon. Very disappointed with the treatment of loyal clients - would recommend only if you can get a nice deal on electronics and it still would make sense price-wise during the binding period, otherwise, overpriced and don't value their longtime clients. It is more beneficial if you constantly abandon them so at least you could get "new client" discounts when they will reel you in for another 6 months.

Good service

Offers on phone and Internet services are good.

Not bad but not good, I think Norlys need to be improve the network.

God service

Good service from the attendant and also he was friendly.

I'm very pleased that I used Norlys.

I chose Norlys because they offer excellent value for money when buying a phone with a mobile subscription. So far, their offer has been one of the best I’ve found in Denmark, especially for someone looking for a great phone deal with the cheapest possible subscription. I appreciate having the opportunity to save money without paying for a more expensive mobile plan than I need. Overall, Norlys offers a very attractive combination of phone pricing and affordable monthly costs. Highly recommended🫶🏼🫶🏼