Trustworthy and they have good advice in the app on how to decrease our monthly bill. It would have been nicer to have a better experience in the English speaking service, otherwise in Dansk they are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more
Company replied
I have been a customer at Andel Energi for a while now and overall the experience has been acceptable. The self‑service options are easy to use, and billing is generally clear. However, prices and fee... See more
Company replied
I just signed up for Andel Energi. So far everything is perfect. The app is very useful and it helps you track your energy consumption. Also it provides helpful information for electricity prices for... See more
Company replied
Company details
- Electric Utility Manufacturer
- also in
- Electric Utility Company
- Energy Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
About Andel Energi
Written by the company
Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Contact info
Hovedgaden 36, 4520, Svinninge, Denmark
- 70292929
- kundeservice@andelenergi.dk
- andelenergi.dk
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Andel Energi
Hi Syed
Thank you very much for your review of us. We really appreciate it.
Best regards
Fie
Reply from Andel Energi
Hi Aron
Thank you very much for your review of us. We really appreciate it.
Best regards
Fie
Reply from Andel Energi
Hi
Thank you very much for your review of us. We really appreciate it.
Best regards
Fie
Everything going good and study with…
Everything going good and study with given me any headache.
October 15, 2026
Reply from Andel Energi
Hi Mohammed,
Thank you for your feedback! We're glad to hear that everything is going well and that you're having a positive experience.
We wish you a plesant day
Kind regards
Liva
The customer service was professional
The customer service was professional, friendly, and helpful throughout the entire process. My questions were answered promptly, and the explanations were clear, precise, and easy to understand. I truly appreciate their patience, understanding, and willingness to help resolve my concerns. Thank you for the excellent customer service and professional approach. Highly recommended!
October 14, 2026
Unprompted review
Reply from Andel Energi
Hi Bashkim
Thank you very much for your review of us. We really appreciate it.
Providing a personal, and professional customer service is very important to us, and we’re truly happy that you’ve shared your experience with us.
Best regards
Liva
Good service
October 8, 2026
Reply from Andel Energi
Hej Jawahar
Tusind tak stjernerne og din positive anmeldelse af os og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.
Vi ønsker dig en rigtig god dag og sender god energi din vej.
Bedste hilsner
Sara
Great Service and Reliable Energy Provider
Good experience with Andel Energi
I have had a good overall experience with Andel Energi. The service has been reliable, and the communication has been clear and easy to understand. I’m happy with my choice and would recommend Andel Energi to others looking for an energy provider in Denmark. 😊
October 8, 2026
Reply from Andel Energi
Hej
Mange tak for din anmeldelse, og tak fordi du har brugt tid på at fortælle om din oplevelse. Det er vi rigtig glade for.
Vi ønsker dig en rigtig god dag og sender god energi din vej.
Bedste hilsner
Sara
Reply from Andel Energi
Hi Adrian
Thank you very much for your review of us. We really appreciate it.
Best regards Anna
Reply from Andel Energi
Hi Sayek
Thank you so much for the 5-star review!
We truly appreciate this and are happy to hear that you find Andel Energi to be good and excellent
Have a great day
Kind regards
Liva
Reply from Andel Energi
Hi Nikhi
Thank you for your feedback.
At Andel Energi, we offer three automatic payment options: MobilePay, card payment, and Betalingsservice
We’re of course sorry that this was not clear to you, and we appreciate you bringing it to our attention.
Have a nice day
Kind Regards
Liva
easy to sign-up and stable
September 17, 2026
Reply from Andel Energi
Hi Renata
Thank you very much for your review of us. We really appreciate it.
Best regards,
Fie
Reply from Andel Energi
Hej Fie.
Mange tak stjernerne og din positive anmeldelse af os og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.
Bedste hilsner Sofia.
They are an electricity company
They are an electricity company, wish I didn't have to rely on the app so much
September 17, 2026
Reply from Andel Energi
Hello Cat,
Thank you for your review and the 4 stars.
We’re glad to hear that the app is useful for keeping track of the electricity prices. We certainly understand your point, though – with prices changing throughout the day, it can feel like you have to keep a close eye on them to know when it’s cheapest to use electricity.
Thank you for sharing your thoughts with us. We hope you’ll continue to have a good experience as our customer.
We wish you a great day and send some good energy your way.
Best regards,
Laila
Reply from Andel Energi
Hello Jai,
Thank you very much for your review and the 5 stars.
We’re pleased to hear that you’ve had a good experience with our service. We really appreciate you taking the time to share your feedback.
We wish you a great day and send some good energy your way.
Best regards,
Laila
Reply from Andel Energi
Hej Gemma,
Tusind tak for din flotte anmeldelse og de 5 stjerner.
Vi sætter stor pris på, at du oplever os som gennemsigtige, og at vores kommunikation fungerer godt. Det er vigtigt for os, at det er nemt at forstå, hvad man betaler for, og at man føler sig godt informeret som kunde.
Du ønskes en god dag, og vi sender god energi din vej.
Bedste hilsner
Laila
Reply from Andel Energi
Hello JP,
Thank you for your review and the 4 stars.
We’re glad to hear that you experienced our customer service as kind and friendly. We really appreciate you taking the time to share your experience with us, and we hope to earn that last star in the future.
We wish you a great day and send some good energy your way.
Best regards,
Laila
Trustworthy and they have good advice…
Trustworthy and they have good advice in the app on how to decrease our monthly bill. It would have been nicer to have a better experience in the English speaking service, otherwise in Dansk they are great.
September 5, 2026
Reply from Andel Energi
Hi
Hi Maya
Thank you very much for your review of us. We really appreciate it.
Have a great day
Best regards Mie
Good and reliable service
September 3, 2026
Reply from Andel Energi
Hi John,
Thank you so much for your review—we really appreciate it.
We're glad you think we provided good service.
Have a great day,
Best regards,
Fie
it works well
September 3, 2026
Reply from Andel Energi
Hello Stuart
Thank you very much for your review of us. We really appreciate it.
Best regards James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.