I have been a customer at Andel Energi for a while now and overall the experience has been acceptable. The self‑service options are easy to use, and billing is generally clear. However, prices and fee... See more
Company replied
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See what reviewers are saying
I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you fo... See more
Company replied
THey are stupidly expensive. Our abonnemtn and extra fees are nearly 150kr every month. So they advertise a cheap rate but with such expensive fees on top of it, I'm nearly paying an extra 50% of my... See more
Company replied
Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more
Company replied
Company details
- Electric Utility Manufacturer
- Electric Utility Company
- Energy Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
About Andel Energi
Written by the company
Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Contact info
Hovedgaden 36, 4520, Svinninge, Denmark
- 70292929
- kundeservice@andelenergi.dk
- andelenergi.dk
4.3
Excellent
17K reviews
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They were flexible and managed to get a…
They were flexible and managed to get a contract over the Phone.
December 10, 2025
Reply from Andel Energi
Hi
Thank you very much for your review of us. We really appreciate it.
Best regards Anna
Reply from Andel Energi
Hi
Thank you very much for your review of us. We really appreciate it.
Best regards Mie
helt fint..
November 25, 2025
Reply from Andel Energi
Hej Kevin
Tusind tak for din anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på
Bedste hilsner
Gitte
Reply from Andel Energi
Hi Julieta
Thank you very much for the 5 stars and your positive feedback.
We are happy to hear that you are satisfied with the app. We are also very proud of it and are constantly working to improve it and add more features.
We wish you a good day and send good energy your way.
Best regards
Gitte
Reply from Andel Energi
Hej Andrea
Hi Julieta
Thank you very much for the 5 stars and your positive feedback.
We are happy to hear that you are satisfied with the app. We are also very proud of it and are constantly working to improve it and add more features.
We wish you a good day and send good energy your way.
Best regards
Gitte
Reply from Andel Energi
Hi Sammriddha
Thank you so much for your review of us and for taking the time to write it. We really appreciate it
Best regards
Gitte
Reply from Andel Energi
Hi Olegovich
Thank you very much for your review of us. We really appreciate it.
Best regards
Nikita
Reply from Andel Energi
Hi Arthur
Thank you very much for your review of us. We really appreciate it.
Best regards
Nikita
Reply from Andel Energi
Hi Ram
Thank you very much for your review of us. We really appreciate it.
Have a great day.
Best regards Mie
Reply from Andel Energi
Hej Claus
Tusind tak for din anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på
Bedste hilsner
Gitte
Excellent service
November 17, 2025
Reply from Andel Energi
Hej
Tusind tak for din anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på
Rigtig god dag.
Bedste hilsner Mie
_____
Limited customer service hours
Why is it that this utility company restricts its customer service call number to regular office hours? How can they assume customers to take care of private business during our working time? Can they not establish a hotline also on weekends to allow customers to handle queries in their private time?
On 4/11/2025, Andeli sent this reply to my trustpilot review:
Besvarelse fra Andel Energi
"Hi David
I apologize that you do not find our customer service to be sufficiently accessible. We are open Monday through Friday from 8:30 a.m. to 4:00 p.m. If you are unable to call during these hours, you are always welcome to send us an email at kundeservice @ andelenergi"
And here is my reply: Andeli's rationale is similar to asking a customer to have two meals a day because the restaurant will not open for dinner. Well, someone else will. It seems counterintuitive that you ask the customer to sacrifice his/her work productivity so that Andeli does not have to hire a few more customer service staff to allow for calls to be made outside of regular office hours. As a service provider, you adapt to your customers needs (understood this is not a wanton claim but a general concern), not the other way around.
November 3, 2025
Unprompted review
Reply from Andel Energi
Hi David
I apologize that you do not find our customer service to be sufficiently accessible. We are open Monday through Friday from 8:30 a.m. to 4:00 p.m. If you are unable to call during these hours, you are always welcome to send us an email at kundeservice@andelenergi.dk
Best regards,
Fie
Reply from Andel Energi
Hi Muhammad
Thank you very much for your review of us. We really appreciate it.
Best regards
Nikita
It's very convenient energy group and…
It's very convenient energy group and user friendly for application to know consumer energy consumption.
November 1, 2025
Reply from Andel Energi
Hi Nakkiran
Thank you very much for your review of us. We really appreciate it.
Best regards
Nikita
Reply from Andel Energi
Hi Timotei
Thank you very much for your review of us. We really appreciate it.
Best regards
Nikita
Reply from Andel Energi
Hi Cris,
Thank you for the stars and your review. We really appreciate your positive feedback.
Wishing you a wonderful day and sending good energy your way.
Best regards,
Fie
Samle hele organasationen for…
Samle hele organasationen for produktpris, distribution, afgifter, adminstration i en enhed så fakturarer kan overskues og totalprisen optimeres.
October 23, 2025
Reply from Andel Energi
Hej Marcus.
Tak for din feedback. Vi gør hvad vi kan for at optimere kundeoplevelsen. Vi er i gang med at fusionere Clever, Watts og Andel Energi som forhåbentlig gør at vores kunder på tværs får en endnu bedre oplevelse.
Med venlig hilsen Per
Always reliable and transparent bills
Always reliable and transparent bills. always supply energy without interruption.
October 23, 2025
Reply from Andel Energi
Hej Dariusz
Thank you so much for the 5 stars! It means a lot to us. We are delighted that you are satisfied with the clarity of our invoices.
Kind regards, Per
Reply from Andel Energi
Hi
Thank you very much for your review of us. We really appreciate it.
Best regards
Nikita
The customer care representative took…
The customer care representative took care of everything for me during the setup and said exactly what I should expect so there have been no surprises.
October 22, 2025
Reply from Andel Energi
Hi Lukas
Thank you very much for your review of us. We really appreciate it.
Best regards Mie
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