Flipkart Reviews 

2,949
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 517 reviews, most reviewers were let down by their experience overall, expressing widespread dissatisfaction with the company's daily operations. Customers frequently complain about severe delivery delays, missing items, unhelpful tracking updates, and unprofessional behavior from delivery agents during transit. Consumers also state that customer support is completely unresponsive, often leaving urgent inquiries unresolved through frustrating automated bots and complicated return procedures. The minority of people were satisfied with occasional faster delivery experiences and noted that specific channels like social media offered helpful assistance. These few buyers mentioned receiving their items promptly on time and appreciating alternative communication methods when standard support channels failed.

What people talk about most

Product

Reviewers mention negative feedback about product quality and describe receiving defective, damaged, or... See more

Delivery service

Clients share negative opinions on delivery service, frequently reporting severe delays and broken delivery... See more

Order

Reviewers highlight negative aspects of order experiences, frequently reporting severe delays, unexpected... See more

Customer service

People report negative experiences with customer service due to a lack of accountability and ineffective... See more

Service

Customers consistently note negative experiences with service, highlighting widespread frustration and a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Just awful. Delay after delay with logistics, lack of communication with the customer, no resolutions. Always the answer was - just wait!!! They are really, really bad. Please save yourself the stress... See more

Rated 1 out of 5 stars

Worse management if you guys are selling product and don’t have any return policy then stop doing Flipcard minutes. You cannot compare yourself to Blinkit alright. Receltly I order something that do... See more

Rated 1 out of 5 stars

A very sloppy company which was unable to deliver my product even after multiple rescheduling. As per the last update on the day of delivery the product had arrived at the nearest hub which is only ab... See more

Rated 1 out of 5 stars

Very disappointing experience. My order was already delayed multiple times, and when it finally came for delivery, the delivery person spoke to me very rudely and had no manners or professionalism.... See more


Company details

  1. Book Store
  2. Baby Store
  3. Kitchen Supply Store

Written by the company

Bookstore to buy books online. Book store with Free Shipping in India. Best book store in India to buy books online. Purchase books online.


Contact info

  • Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli-Bellandur, 560103, Bangalore, India

  • Flipkart.com
  • www.flipkart.com

1.2

Bad

TrustScore 1 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.2

All reviews

(2,949)

519 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely bad service

Extremely bad service! Order OD338468201448600100 was stuck at Pune hub for 9 days. Customer support missed multiple delivery deadlines, gave fake excuses, and their automated chat bot kept closing the chat without resolution. Horrible experience

September 6, 2026
Unprompted review
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Rated 1 out of 5 stars

I can't give zero star because there is…

I can't give zero star because there is not option for that. Worst shopping experience. They says delivery within 2 days and then the product will never get delivered. And then they will cancel our product. This happened to me like many times. Hereafter I never shop in Flipkart. Please don't purchase from Flipkart

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Flipkart at time froud company always…

Flipkart at time froud company always late my order and cencel all my order without information
I promise I can't buy again any products from flipkart
Any customer care services very bad all call bad behavior and bad response

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

#OD438272370201630100

#OD438272370201630100
⭐ 1 STAR – EXTREMELY POOR CUSTOMER SERVICE

My experience with Flipkart customer service has been absolutely disappointing.

I purchased a mattress through Flipkart, and I immediately raised a return and refund request.
What followed was weeks of repeated follow-ups, multiple assurances, and promised timelines that were not honoured.

Every time I contacted customer support, I was asked to wait again. Instead of taking ownership of the problem and providing a solution, Flipkart kept pushing the matter forward.

What is even more frustrating is being told that the seller is not responding to Flipkart. That is an internal issue between Flipkart and its seller — the customer should not be made to suffer because of it.

I trusted Flipkart with my purchase, but when there was a genuine problem, the customer support experience was extremely poor.

A company should be judged not only when everything goes right, but by how it treats customers when something goes wrong.

#Unfortunately, Flipkart has failed badly.

September 5, 2026
Unprompted review
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Rated 1 out of 5 stars

My AC product serial number is different

My AC product serial number is Carrier CAI19XD5R36W0 1.5 Ton 5 Star and the link showing and insisting me to buy the AC product serial number is CAI12XD5R36W0
The only difference is 19 & 12 if we buy without seeing this definitely we buy a old product with higher price. Flipkart is doing scam and make customers are in Moronic mindest. Flipkart doing cheating and doing the scam.
I’m posting this review because the average customer shouldn't have to play detective just to make sure they're ordering the exact AC model being advertised.

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased bindian shade green…

I purchased bindian shade green net(4nos) on 11 aug 26,but I was not satisfied, so I went to return, it and flipkart delivery person took , all 4 nos, but refund for only, 1 nos, and now the flipkart is telling we have to collect and once again I have to cancel it , how I can do it when there are having my product, this is worst shopping website, so i strongly recommend that please don't purchase any thing from Flipkart

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

⭐ 1/5



⭐ 1/5 – Extremely Disappointing Experience!

I ordered this product almost 2 months ago and have been waiting patiently for it. However, Flipkart kept rescheduling my delivery again and again without providing any proper solution or clear update.

After making me wait for such a long time, they finally cancelled my order! This is completely unacceptable and extremely frustrating. If the order could not be delivered, why was it repeatedly rescheduled for so long instead of being cancelled earlier?

I wasted almost 2 months waiting for this order, only to have it cancelled at the end. Very poor delivery service and a terrible customer experience. I am extremely disappointed with Flipkart and have lost my trust in their delivery commitments.

September 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Worst experience with Flipkart.

Worst experience with Flipkart.
I ordered an item on August 12th, but the delivery kept getting postponed, so I eventually cancelled the order. I then decided to give Flipkart another chance and rebooked the same item. The expected delivery date was August 30th, but it was postponed to September 2nd. Even on September 2nd, the item was not delivered, and there was not even a proper update on the app.
This is extremely frustrating and shows how unreliable the delivery service and order tracking are. The Customer Service says that my order was lost in between and they had no trace of it, that's why they had to postpone the delivery. Very irresponsible and why should they give accurate date when they cannot fulfill it. Customers shouldn't have to keep waiting and guessing when their order will actually arrive.
After this experience, I have completely lost trust in Flipkart and will definitely not order from this app again. One of the worst online shopping experiences I've had.

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

Now they start delivering products…

Now they start delivering products sitting in the cart. That too 2 times. Unfortunately the people at home received it by making payment. And then there are no returns, no customer care executive who can be spoken to.
Pathetic !
I dont have option else i would have rated 0 or -1

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

Worst platform

No words. Delay after delay with logistics, lack of communication with the customer, no resolutions. Always the answer was just wait!!!. How much time I have to wait. Still I didn't get my order. The delivery date was showing 28th August and today is 2nd of September. Everytime I am doing the following up they be like I'll deliver by today and the evening the message will you will get your order by tomorrow. Wowwwwww, they are really, really worst. They don't understand what priority means.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy from Flipkart

Don't buy from Flipkart. I buy parachute advanced jasmine oil. The bottle is very dirty scratched everywhere. Not only that it's head is sealed. When I remove the seal; oil is leaking; cap is broken badly. It has no return policy. So I complained but they didn't returned it.

August 13, 2026
Unprompted review
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Rated 1 out of 5 stars

They don't even deserve one star

They don't even deserve one star. Please buyers Beware!!!!!. Don't buy anything from Flipkart. They scammed me big time. Sent me a defective ACER laptop and are now not ready to refund my money. I paid over Rs. 38k+ for it.

August 24, 2026
Unprompted review
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Rated 1 out of 5 stars

I would like to report a recurring…

I would like to report a recurring issue with a Flipkart delivery executive named Sakir Ali, who delivers in Ampati, South West Garo Hills (SWGH).

He has repeatedly asked me to pay an additional “kiring charge” for delivering my Flipkart orders. On occasions when I told him that I did not have the additional charge with me, he told me that he would not hand over my product unless I paid it.

Please confirm whether this “kiring charge” is an officially authorized Flipkart delivery fee. If it is not an official charge, I request you to investigate this matter and take appropriate action.

I am concerned because refusing to hand over a prepaid/ordered product unless an additional amount is paid is causing inconvenience to customers.

August 31, 2026
Unprompted review

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